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Luxury retailer discounting on Singles’ Day: Will they do it again on Black Friday?

Earlier this week I wrote an article on Econsultancy about Black Friday and whether UK retailers will abstain or get involved with the American inspired retail holiday.

Well, like in politics, a week is a long time in retail. Today might be Armistice Day in Europe, and a day of sombre reflection, but in China it’s the wildly popular Singles’ Day sales frenzy.  

What is net neutrality and how does its latest setback affect marketers?

Net neutrality, or challenges to it, hit the news again last week when a US federal appeals court took the side of Verizon and ruled against parts of the Federal Communications Commission’s (FCC’s) net neutrality rules. 

I thought I’d take the opportunity to detail what net neutrality is, what the arguments for and against are, how it has been flouted in the past and what this latest ruling could mean for the internet and marketers in particular.

Firstly, let’s look at last week’s ruling. You can read the court transcript here, it makes for good reading on the issue.

Seven mistakes Radio France made in its Facebook campaigns

It’s not often that brands are willing to share the mistakes that occurred during their social media campaigns, even though those are often the most valuable insights. 

Therefore it was very refreshing to hear Radio France’s head of digital marketing Virginie Cleve talk through a few of the things that didn’t go to plan when the business embarked on a new social strategy.

Cleve was speaking at Socialbakers’ Engage NYC event today where she revealed that the public broadcaster, which has more than 5m daily listeners and attracts 3.5m unique visitors per month to its website, redesigned its digital marketing strategy in 2011 with a new focus on editorial.

Radio France didn’t have a large email database that it could use to promote the content, so instead decided to use social channels focusing primarily on Facebook.

How American Airlines developed its approach to social customer service

American Airlines’ approach to social has undergone a huge period of transition in the past few years.

The evolution came thanks to a new strategy that was aimed at developing social as a responsive, efficient customer service channel.

At Socialbakers’ Engage NYC event today American Airlines’ social communications analyst Katy Phillips described how and why the company’s approach to social had developed since 2011.

Up until two years ago American’s social channels were handled in partnership with a PR firm, however it was felt that in order to properly resolve customer service queries social needed to handled exclusively in-house.

Are grocery retailers properly catering to mobile shoppers?

It’s no secret that people commonly use smartphones while in-store, however a new report has revealed the extent to which mobile devices influence the purchase journey for grocery shoppers.

A survey of 1,400 people who were logged into Wi-Fi hotspots found that 83% of respondents use a smartphone or tablet to prepare their shopping list, while 59% use a mobile device to search for recipes.

Almost two-thirds (64%) of respondents then use their smartphone while in-store to help them shop.

The data is obviously skewed to only include people using some sort of mobile device, however it is a useful indicator of how connected consumers buy groceries.

US retailers need to up their multichannel game: report

There’s a lot of talk about multichannel retail at the moment, and on the surface, most of the largest retailers in the U.S. seem to ‘get it’.

But that might not be the case according to Gartner’s newly released Multichannel Forecast for the US and the UK report. In fact, providing a seamless, consistent multichannel experience “business as usualhas retailers in the US “struggling” it says.

SOPA: an introduction, update and review

Over the past month, battle lines have been drawn over a proposed new law in the US called the Stop Online Piracy Act (SOPA).

If passed, it will strengthen the American Justice Department’s power to go after websites that host disputed copyright material and could make sites such as YouTube, Tumblr, and Reddit liable for violations.