User generated content

Social Media and SEO

As discussed below, while it is unclear exactly how social signals have an impact on search rankings, high-ranking URLs tend to have more social signals than lower ranking URLs. However social may influence search, marketers must bear in mind that social networks amplify good content and in doing so, make it more visible. This chapter […]

9 minute read

Factors Affecting Search Engine Ranking in SEO

Beyond page content, there are several further factors that can affect how a page ranks. This chapter outlines these factors and provides guidance for their optimisation. URL-level factors In addition to the specific markup factors outlined in Optimising Page Elements in SEO, there are other important URL-level factors that have an effect on search engine […]

17 minute read
a woman's hands interacting with a product page showing a red dress on a tablet screen upon a white background

Driving Conversions: Product Pages and Content

Often the site for decision-making, the product page is one of the most important considerations for ecommerce teams. This chapter looks at best practice for putting a product page together, after looking at the role of content hubs in in the customer journey. Content hubs Content clearly plays a key role in driving conversion through […]

17 minute read
smiling black woman sitting at a table with a coffee cup holding a red smartphone in one hand and a credit card in the other. There is a black background over the woman's right shoulder and a plant over their left shoulder

Principles of UX and Persuasion in Ecommerce

Understanding how customers can be persuaded to move towards conversion at different points in their journey is crucial in ecommerce. This chapter outlines the six key principles of persuasion, set out by psychologist Dr Robert Cialdini, and looks at how they can be leveraged in a typical customer journey on an ecommerce site. Principles of […]

7 minute read
Rack of Crocs. Editorial credit: ZikG / Shutterstock.com
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Collaboration, customisation and TikTok: examining the success of Crocs

Love them or hate them, Crocs have undoubtedly enjoyed something of a resurgence in the past few years. Seen on the feet of influencers and Oscar-attendees alike – as well as those who simply care more about comfort than style – the footwear brand has recently cemented its success with record earnings. In its Q2 […]