voice optimisation

The week in digital transformation: voice-enabled government, digital NHS & IT managers under pressure

Welcome to The Week in Digital Transformation, our regular round-up of the most interesting news, ideas and research from the past week to shed light on the mysterious process of “digital transformation”.

This week, the UK government is getting on board with voice in a bid to make government accessible in new ways, and one of the largest NHS trusts in the UK is creating its own electronic patient records system to deliver integrated healthcare.

The future of voice search: 2020 and beyond

What does the future hold for voice search? If you search the web for these words – or a version of them – you’ll encounter no shortage of grand predictions.

“By 2020, 30% of web browsing sessions will be done without a screen.” Or, “By 2020, 50% of all searches will be conducted via voice.” (I’ll come back to that one in a second). Or, “2017 will be the year of voice search.” Oops, looks like we might have missed the boat on that last one.