We’ve been charting the performance of the top 50 brands on social media (and
looks at why some brands have done better than others), and there are some
So, the votes are in, the results have been verified, and
we can now reveal that, according to our Social Media Reputation Index, the most social brand in the world is…. eBay.
right: not Apple, or Google (though they are, predictably perhaps, numbers two
and three on the list), but the brand that changed the way we shopped online,
and paved the way for all things social. In social media terms, eBay punches
above its brand weight (it ranks at 43 on the Interbrand index of top brands).
Blackberry comes in at number four on the list (it’s at a
relatively low 54 on the Interbrand index), which goes to show how far the
brand has moved away from its ‘Blackberry Dad’ image.
Amazon is at number five, reflecting
the value of the way Amazon has built word of mouth and social tools into its
When we put the Index together, we calculated the social
media reputation of the top 100 brands in the world by measuring the social media ‘noise’ (ie how many people are talking
about it) with its popularity (whether what those people are saying is positive
We then added a ‘recency’ score, which provides a topical
adjustment, so a brand that is being talked about now has a higher recency
score than one talked about last six months ago.
The most important thing
was the human analysis of the brand scores, to make sure we took into account
sentiment such as sarcasm or slang, and the relative influence of different
channels. We then gave each brand an overall cocial media reputation (SMR)
score out of 100.
There were some real surprises. The brands that people
are talking about online are not always the top value brands.
for example, has some of the most loyal fans online, ranking it at number 30 in
the top 50 social brands. On the other hand, there are some brands that you
might expect to be doing better. Smirnoff does some fantastic social media work
but it is really inconsistent, which means it ranks lower than it could in the
top 50 list.
And then there’s Apple. It comes in at number two on the
social brand list, does absolutely no official social media work, and yet has
the highest satisfaction score of any brand on the top 50 list. Which just goes
to show that the first rule of social media is to have a great product.