Despite this change however, many feel law firms have been slow to embrace digital communications when compared to other sectors.
This contrast is explored in our brand new report Digital Marketing in the Legal Sector, published in association with The Lawyer.
The report focuses on current activities and priorities in digital marketing within the sector, as well as challenges to best practice. It’s based on a survey of more than 150 professionals employed in marketing, digital or communications within the legal sector, carried out in the spring of 2015.
Here we’ll look at three key trends from the survey, that will help answer the question: “Are law firms prioritising correctly or missing opportunities in digital marketing?”
Content marketing is effective and in demand
Multimedia content creation is the skill second-most in demand when recruiting into legal sector marketing teams.
Content marketing is also viewed as the most effective digital marketing discipline for law firms.
This corresponds with law firm websites and their prioritising of sector insight in the form of articles, publications and video.
We asked our respondents to rank the top three most effective digital channels or disciplines for their firm:
Mobile is now on the agenda
Half of our survey respondents felt their firm was adequately set up to manage the customer experience for mobile users.
This shows that, although larger law firms are still experiencing the pains of adapting to mobile (only four of the top 20 firms in The Lawyer 200 had responsive websites at the time of writing), things are changing across the sector.
Of course, it’s often easier for a smaller and less asset-rich firm to make the switch to a mobile-first mentality, providing they have adequate budget set aside.
9% of respondents said their firm was ‘very much’ set up to manage the customer experience for mobile users. 41% said ‘to a certain extent’, 32% ‘not really’ and 19% ‘not at all’.
The alignment of data and communications is slow
Despite identifying the importance of proactively engaging with clients using digital content, eCRM strategy is immature for many survey respondents.
27% of respondents admitted they have nothing in place currently and are scoping new systems. A further 30% said they are implementing a new system and processes.
That leaves less than half of respondents claiming to have an established or mature eCRM strategy.
When it comes to automation, which relies on organised data and CRM, only 24% of respondents are using automated email for client acquisition.
For much more detail and insight, download the full report: Digital Marketing in the Legal Sector, published in association with The Lawyer.