The ecommerce market in Asia is growing faster than that of any other region in the world.
In 2015, ecommerce sales reached $835bn in Asia – a total increase of 32% from the prior year.
Since Asia’s market is rapidly growing and filled with new opportunities, many U.S. brands are now looking for ways to sell directly to local customers online.
What many brands fail to see is that the Asian markets are very different from their Western counterparts, so fail to adapt their strategies for the specific nuances of each.
How then should companies better prepare to enter Asia’s burgeoning ecommerce market?
1. Learn how consumers differ across each country
Consumers in Asia are very nuanced; each respective country has it own set of particular attributes and shopping habits.
These two countries are separated by a body of water less than a mile long and yet they are very different from a discretionary income perspective.
Unfortunately, many U.S. brands use blanket pricing for customers all across Asia. This is an unfortunate misstep, as price sensitivity across the region varies dramatically.
What may be considered cheap in a developed country such as South Korea can be considered expensive in a neighboring country such as Vietnam.
Therefore, it’s important for brands to segment their customers by country and if possible, even cities, since income differences between small and large cities can often be as great as those between developed and emerging nations.
2. Leverage the local platform of choice
Each and every country in Asia has a distinct ecommerce platform through which the majority of its online transactions occur.
In the same way that Amazon is the dominant ecommerce platform in the U.S., Flipkart is the platform of choice in India, Tmall in China and Coupang in Malaysia.
Setting up an individual ecommerce site and translating it to adapt to a local country is not enough for brands to enter individual markets in Asia.
Many have done so relying on their slightly-targeted digital marketing campaigns to attract consumers but it is absolutely critical that U.S. brands establish a presence on local platforms, which often serve as the entry point for foreign brands.
3. Look to local brands for inspiration and insight
It’s important that brands do not assume that their American roots will help drive sales in Asia, regardless of the product fit or quality.
Some brands will always be successful regardless of their geographic location because of their brand equity and legacy (such as Nike or Apple) but for the mass majority of brands, simply being “American” is not enough.
Though privileged, they cannot expect to immediately succeed unless they spend considerable effort in expanding their global reach through local marketing and brand building.
In most developed countries, there’s already a number of successful local brands that do quite well and pose formidable threats to any new entrants.
In South Korea, famous beauty brands such as Tony Moly or Nature Republic – which are considered leaders in the industry – dominate the playing field, making it very difficult for international brands to enter the market.
Instead of getting discouraged, brands must look at dominant competitors to help gain a better understanding of which products sell well in each country, what marketing tactics work best and even which ecommerce design styles/layouts local consumers prefer.
Breaking into the Asian ecommerce market is a highly attractive prospect for any brand, due to its immense growth. But brands need to be aware of all the detailed nuances that are present in each and every country.
A simple blanket strategy to conserve resources or personnel will not suffice to successfully enter the Asian market
Instead, building a well thought-out plan that takes into consideration the differences that exist within markets is crucial.