Consumers are adopting innovations in mobile technology
so rapidly that statistics about Internet usage are out of date almost as soon
Clearly, marketers need to make sure that their emails are optimized so that they can be viewed properly, no matter what device the consumer is using.
TIP #1: THINKING ABOUT MOBILE EMAIL? FIRST, HAVE A MOBILE
Mobile readers will be frustrated if they touch through
from an email to a website that hasn’t been adapted for mobile
Even if the site functions properly and loads in a
reasonable time, navigation will be difficult, and many visitors will not have
the patience to complete a purchase or other desired action.
51% of smartphone users are more likely to purchase from
retailers with a mobile specific website,
but despite this, 79% of the largest advertisers still do not have mobile
sites. [Google Adweek Presentation]
Vendors who are not prepared with a mobile web strategy
are quite literally leaving money on the table.
For more on building mobile-ready sites, read the
Econsultancy Mobile Websites and Apps Best Practice Guide.
TIP #2: PREPARE FOR A QUICK GLANCE
There are no rules for what to
do - but keep the small screen form-factor of emails in mind at all times.
The arts blog Hyperallergic attempts to address this
problem by formatting its rich-format newsletter as a single vertical column
with discretely blocked niches. There’s a big eye-catching logo
leader, a photo, some text, and an ad.
Unfortunately, when the width of the single column is
zoomed in upon, the text can’t be easily read. Holding the
phone horizontally makes it legible, but rapid on-the-go browsing is difficult.
Compare Hyperallergic to Ad Age, which has shrunk the
primary column, and added a smaller, secondary one for advertisements.
The advantage of Ad Age’s narrower primary column is
that when the iPhone/Android snaps to a resize of primary column, the text is
displayed at a legible size.
One downside of the primary/secondary column approach is
that to a quick, hurried glance it can appear cluttered.
Also, because of its large size, the entirety of the Ad
Age email isn’t downloaded automatically (at least, not by the
TIP #3: MAKE IMPORTANT THINGS BIG
Small screens mean a small window of opportunity through
which to grab interest.
If you’ve got one big thing you want
to get across – say, a product that you want people to race out and purchase –
Wendy’s Wendymail literally stops its
viewers with “HEY,” next to a big cheesy burger
and a number of subtle-but-persistent brand marks.
It doesn’t get much clearer than that.
Note how the content is balanced away from the
upper-middle, where the thumb of a right-handed person would overhang.
Another way to approach mobile email is to consider what’s vital, and what’s nice to have. Repeated studies have shown that the
more action items in a newsletter, the less response each one receives. In
mobile email, the logistics further support having a tight focus on a primary
call to action at the top left of the email, with “nice to have” elements diminished or cut entirely.
TIP #4: INTEGRATE YOUR EFFORTS
Careful scrutiny of the Wendymail reveals that there are three separate links to their Facebook page (the third
is barely visible at bottom).
78% of mobile email users are also regular users of
social networking sites, and the rewards for integration that generates engagement across multiple
touchpoints are steep. Though not specific to email marketing, studies have shown that audiences who are exposed to both a TV-ad and an online ad have an 18%
higher general recall.
Integration doesn’t just mean creating links
between properties- it also means designing compelling multi-channel campaigns.
Email, social, print, television – each media form has
specific attributes that need to be leveraged accordingly.
It isn’t enough to provide an audience
the option to socially participate – marketers must inspire their audiences to
actively seek out brand properties across multiple media forms.
TIP #5: ANALYTICS
Setting up analytics for your emails will allow you to
see what percentage of your emails are opened, when, and even what gets clicked
on within the email.
Many email marketing solution vendors integrate analytics
right into their product. This can be easier than manually rigging every email
blast you send.
However, what these products may not do is differentiate
between the individual links within an email. Tagging every individual link
within an email can be time consuming, but the insights generated by specified
link tracking are valuable.
When it comes to analytics, the advice to marketers is to
think like an early 1970’s demolitions expert tackling the modernist
Pruitt-Igoe housing project – wire that ugly sucker up real good.