tag:econsultancy.com,2008:/topics/ad-networks Latest Ad networks content from Econsultancy 2017-01-13T13:27:41+00:00 tag:econsultancy.com,2008:BlogPost/68704 2017-01-13T13:27:41+00:00 2017-01-13T13:27:41+00:00 10 mind-boggling digital marketing stats from this week Nikki Gilliland <p>You’ll find news on content marketing formats, abandonment emails, customer retention and social media. Don’t forget to download the <a href="https://econsultancy.com/reports/internet-statistics-compendium/" target="_blank">Internet Statistics Compendium</a> for lots more.</p> <h3>72% of marketers value data analysis over social media skills</h3> <p>According to a new report by BlueVenn, 72% of marketers consider data analysis to be the most important skill to acquire in the next two years.</p> <p>From speaking to over 200 marketers in the US and UK, BlueVenn found that understanding customer data is considered far more vital than the likes of social media and web development, with just 65% and 31% of respondents citing these respectively.</p> <p>This appears to be an especially common view in larger businesses, where a lack of tools and access to technologies is the biggest barrier.</p> <p><img src="https://assets.econsultancy.com/images/0008/3043/BlueVenn.jpg" alt="" width="740" height="475"></p> <h3>Abandonment emails sent after one-hour boost conversion</h3> <p>New stats from SaleCycle show that the best time to reconnect with shoppers is one hour after they’ve abandoned their basket.</p> <p>From the conversion rates of 500 global brands, an average conversion of 6.33% was seen after one hour, compared with just 3.14% when sent before one hour and 3.41% one to two hours after.</p> <p>As well as timing, research also found that personalisation is a big factor in email success, with subject names that include the customer name seeing the highest open-rate.</p> <p><img src="https://assets.econsultancy.com/images/0008/3048/Email_time.JPG" alt="" width="314" height="522"></p> <h3>Two-thirds of UK consumers willing to use robots for banking</h3> <p>‘Robo-advisors’ is not a term we’ll be adopting any time soon, however, according to new research from Accenture more of us will be willing to accept the concept in future.</p> <p>Apparently, it refers to the robots used to offer financial or banking advice in place of real-life humans. And according to a survey of UK consumers, 68% are willing to use them.</p> <p>The reasons behind the demand for this type of technology is speed and convenience, with 40% citing this factor for using it. Lastly, 25% see the impartiality of robo-advice as a key attraction, with this figure rising to almost one third in those over 65.</p> <p><img src="https://assets.econsultancy.com/images/0008/3047/Robots.jpg" alt="" width="650" height="397"></p> <h3>Instagram Stories grows to 150m daily users</h3> <p>Despite initial reservations from users, Instagram Stories continues to grow, with the feature adding 50m more daily users since October.</p> <p>According to other recent stats, a third of the most-viewed stories come from businesses, and one in five stories on Instagram result in a direct message. </p> <p>Lastly, 70% of video views are reportedly played with the sound on (though this does not include Live Stories).</p> <h3>Original data is the best-performing type of content marketing</h3> <p>A survey by Clutch has uncovered the types of content that marketers believe leads to greater success.</p> <p>17% of respondents said that infographics perform the best, while 18% cited research or original data – both trumped other formats like blog posts and video.</p> <p>In terms of promotion, 85% of content marketers cited paid distribution, such as social media, PPC and native ads as the most effective tactic, over-and-above organic efforts. This reflects the strategies of most marketing agencies, with 71% using paid distribution tactics most frequently.</p> <h3>Nearly 20% of online retailers lost out to rivals over Christmas</h3> <p>According to the latest JDA/Centiro report, many retailers failed to meet the growing consumer demand for convenience during the 2016 Christmas period.</p> <p>19% of online Christmas customers shopped at alternative retailers due to stock unavailability and delivery time constraints.</p> <p>While use of click-and-collect services has somewhat plateaued, it is mostly seen as a way of avoiding delivery charges, with 53% of consumers recently using it for this reason.</p> <p>The report also found that many people suffered problems with click and collect last Christmas, with long waiting times due to a lack of staff having a negative impact on the experience.</p> <p><img src="https://assets.econsultancy.com/images/0008/3045/Click_and_Collect.jpg" alt="" width="350" height="571"></p> <h3>Valentine’s Day presents big opportunity for retailers</h3> <p>With Black Friday and Christmas out of the way, many retailers are turning their attention towards the next big holiday.</p> <p>According to stats from Bing, Valentine’s Day presents a huge opportunity, after an estimated $19.7bn was spent last year (and an average of $146 per person).</p> <p>However, it’s not just humans that can expect a gift or two. $681m was reportedly spent on pets for Valentine’s Day last year, giving pet retailers a good reason to get on board in 2017.</p> <p><img src="https://assets.econsultancy.com/images/0008/3046/Valentines_Day.jpg" alt="" width="483" height="229"></p> <h3>Instagram most important platform for marketers</h3> <p>In more Instagram-related stats, it’s been revealed as the platform marketers will invest the most in this year.</p> <p>Research from Greenlight shows that 70% will focus on Instagram, while 40% of marketers will invest in Twitter. </p> <p>Interestingly, older marketers are placing less importance on social platforms, with 50% of professionals who are over the age of 50 reporting no plans to invest in Instagram and 58% saying the same for Snapchat. </p> <h3>Generation Z bored by standard digital ads</h3> <p>According to a study by Kantar Millward Brown, generation Z (i.e. consumers aged between 16-19) have high expectations when it comes to digital advertising, preferring ads that allow them to interact or make a decision.</p> <p>When it comes to ads that prompt viewers to vote, generation Z reported a positivity score of 31%, compared to just 25% from generation Y. </p> <p>Generation Z were also found to actively dislike invasive ad formats like non-skippable pre-rolls. However, interruption appears to be a big bugbear for all age ranges, with the majority of people installing ad blockers due to this reason.</p> <p><img src="https://assets.econsultancy.com/images/0008/3044/AdReaction.jpg" alt="" width="740" height="399"></p> <h3>Customer retention is down 7% globally</h3> <p>From a global study of more than 24,000 consumers across nine industry sectors, Verint and IDC has found that customer retention dropped by 7% last year.</p> <p>Overall, this appears to be down to consumers who prefer using digital-based companies displaying less brand loyalty than those who engage with businesses on a human and one-to-one level.</p> <p>49% of digital customers have been with providers for more than three years compared with 57% who prefer to go in-store.</p> tag:econsultancy.com,2008:BlogPost/68686 2017-01-06T14:40:18+00:00 2017-01-06T14:40:18+00:00 10 stirring digital marketing stats from this week Nikki Gilliland <p>This week’s dose includes news about the internet of things, TV ads, and entertainment sales.</p> <p>Don’t forget – you can download the <a href="https://econsultancy.com/reports/internet-statistics-compendium" target="_blank">Internet Statistics Compendium</a> for lots more.</p> <h3>Holiday shopping generates $91.7bn in online sales </h3> <p>Adobe has revealed the total number of online sales from the Christmas period.</p> <p>November 1st to December 31st generated $91.7bn in online sales - an 11% increase year-on-year.</p> <p>Mobile brought in $28.43bn in revenue, which is a 23% increase from 2015. Figures also show that mobile drove 50% of visits and 31% of purchases.</p> <p>While there was an increase in sales, shipping costs were down, going from an average of $2.60 in 2015 to $2.50 in 2016.</p> <p><img src="https://assets.econsultancy.com/images/0008/2866/Holiday_spend.jpg" alt="" width="760" height="411"></p> <h3>Older consumers prefer rational marketing</h3> <p>A new study by the Journal of Advertising Research has found that older consumers have a clear preference for rational rather than emotional ads.</p> <p>While 49.7% of audiences under 50 preferred a rational advertisement compared to 50.3% favouring an emotional ad, this was significantly increased among those over 50, with 63% preferring the rational example.</p> <p>Insight suggests that this should inform marketing activity, with logical and knowledge-based appeals being much more effective for prompting older consumers into action.</p> <h3>One in five digital leaders consider their organization digitally mature</h3> <p>Clearhead recently undertook a survey of 150 ecommerce executives, aiming to find out the state of digital maturity with organizations.</p> <p>The results showed that there is still a significant gap between the desire for personalization and the processes and capabilities necessary to execute it, with just one in five leaders considering their companies as ‘digitally mature’.</p> <p>What’s more, despite the obvious desire to be data-driven – with 81% of retailers having purchased or built the technology required for testing programs – just 17% of online retailers have a path to develop personalized experiences for customers.</p> <h3>36% of consumers unfamiliar with IoT</h3> <p>According to a new study by Yahoo, consumer understanding of the Internet of Things (IoT) is below par, with many in the dark as to what the term actually means.</p> <p>Despite 70% of consumers currently owning a connected device, 36% still don’t know what IoT is. </p> <p>However, it appears many are keen to learn, with 41% of survey respondents interested in expanding their knowledge of the subject. </p> <p>The group with the highest level of understanding is teens and millennials, with video games and consoles the most popular connected device.</p> <p><img src="https://assets.econsultancy.com/images/0008/2867/IoT.JPG" alt="" width="493" height="407"></p> <h3>Increasing importance of customer service</h3> <p>Salesforce has released its latest <a href="http://salesforce.com/stateofservice" target="_blank">State of Service report</a>, delving into how service teams are responding to increasing customer demands.</p> <p>The most interesting stats from the research revolve around how collaboration within companies is key to delivering the best customer service. </p> <p>In fact, in a survey of more than 2,600 customer service professionals, 78% of respondents agreed that every employee is an agent of customer service. </p> <p>However, despite this level of recognition, there’s still room for improvement, with just 63% of service teams having a formal process in place to collaborate with sales.</p> <p>Alongside collaboration, service teams also recognise that a single 360-degree view of the customer can lead to greater productivity, with 79% agreeing that this helps to provide consistency and continuity in every customer interaction.</p> <p><img src="https://assets.econsultancy.com/images/0008/2870/Customer_Service.JPG" alt="" width="596" height="474"></p> <h3>One third of consumers actively choose to buy sustainable goods</h3> <p>A new study by Unilever has discovered how sustainability affects the purchases of 20,000 adults across five different countries.</p> <p>The results found that 33% now actively choose to buy from brands considered to be sustainable, while 21% would be more likely to choose brands that clearly promote sustainability credentials on packaging and in marketing.</p> <p>Consequently, Unilever predicts that the sustainable goods market is worth an average of £817bn in untapped sales.</p> <h3>'Personal assistants' is the top marketing search of 2016</h3> <p>Microsoft’s Bing Ads has released the top marketing-related searches of 2016.</p> <p>Due to greater advances in <a href="https://econsultancy.com/blog/67894-what-are-chatbots-and-why-should-marketers-care/" target="_blank">chatbots</a> and virtual assistants like Alexa, Cortana and Amazon Echo, personal assistants and AI saw the biggest interest.</p> <p>The top five include:</p> <ol> <li>Personal Assistants/ Intelligent Agents</li> <li>Virtual Reality/Augmented Reality</li> <li>Search Marketing</li> <li>Artificial Intelligence </li> <li>Content Marketing</li> </ol> <p><img src="https://assets.econsultancy.com/images/0008/2868/Bing_top_searches.jpg" alt="" width="537" height="268"></p> <h3>54% of consumers plan to buy a new smartphone this year</h3> <p>After a three-year low, an Accenture survey of 26,000 consumers has found that smartphone purchases are set to rise again this year.</p> <p>54% of the consumers surveyed said they plan to buy a smartphone in the next year - a figure up from 48% last year. </p> <p>Insight suggests that this demand is largely fuelled by better security, new functions and improved performance, with 51% of consumers planning to buy a new phone to access the newest and most innovative features and functions.</p> <p>Similarly, 45% of consumers cite inadequacy of their current device as motivation.</p> <p>While there is growing demand for smartphones, purchases of connected devices like smartwatches and fitness monitors are predicted to remain sluggish, mainly due to high prices and concerns about the privacy of personal data.</p> <h3>DFS dominates TV advertising over New Year</h3> <p>TVTY has analysed more than 80,000 TV spots from the Christmas and New Year period, revealing the brands that invested the most in the medium.</p> <p>Furniture company DFS came out on top with more than 1,200 spots over Christmas Eve and Christmas Day. </p> <p>With a further 900 messages on New Year’s Eve and Day, the brand totalled 2,159 TV broadcasts.</p> <p>Other dominant brands over New Year included Confused.com and Thomas Cook, which both aimed to capitalise on consumer interest in holidays and finance. </p> <p><img src="https://assets.econsultancy.com/images/0008/2869/TV_spots.jpg" alt="" width="226" height="467"></p> <h3>Digital entertainment overtaking physical sales</h3> <p>According to new figures from the Entertainment Retailers Association, digital sales of games, music and video are now overtaking physical sales in the UK.</p> <p>74% of game sales are digital, and 57% of music revenues are derived from digital services like downloads or streaming.</p> <p>In total, digital revenues jumped 23% to £1,309.3m in 2016.</p> tag:econsultancy.com,2008:BlogPost/68665 2017-01-04T01:00:00+00:00 2017-01-04T01:00:00+00:00 Three keys to digital advertising success in 2017 Jeff Rajeck <p>Some the changes which have been covered extensively include: </p> <ul> <li> <strong>Platforms</strong> - some which have risen (hello Snapchat) and others, fallen (Meerkat, RIP).</li> <li> <strong>Header bidding</strong> - which has become a significant challenger to traditional ad exchanges.</li> <li> <strong>Advertising on messaging apps</strong> - which is tipped to bring big changes to the ad market.</li> </ul> <p> At Digital Cream Singapore, we spoke with dozens of client-side marketers about these changes and how they affect their agenda for the coming year. </p> <p>Surprisingly, though, <strong>most brand marketers were less concerned about the latest technology or platforms and </strong><strong>more worried about how they will use digital advertising to deliver value to the business. </strong></p> <p>To make that happen, participants on the day identified three things which they consider as priorities if they are to bring success in the coming year.</p> <h3>1) A single view of the customer</h3> <p>Attendees felt that most organisations have plenty of customer data. Nearly everyone has a CRM with customer attributes, most use web analytics to capture on-site user behaviour, and now a significant number have implemented a data management platform to understand what their customers do on other sites.</p> <p>The problem for marketers, though, is that customer data is spread across several systems. As a result, it is difficult to join up the data and obtain a single view of the customer which links their attributes, interests, and behaviour.</p> <p>Participants felt that fragmented customer data is particularly problematic for digital advertising. As digital ad platforms need data for segmenting, targeting, and positioning, marketers without a single view of the customer are not able to exploit opportunities and deliver the best value to the business.</p> <p><strong><img src="https://assets.econsultancy.com/images/0008/2647/3.jpg" alt="" width="800" height="533"></strong></p> <p>One technology which helps marketers obtain a single customer view is a <strong>'customer data platform' (CDP)</strong>.</p> <p>A CDP is a system which:</p> <ul> <li>Combines data from multiple sources.</li> <li>Lets marketers build customer profiles.</li> <li>Delivers messaging across multiple platforms.</li> <li>Uses decision-making algorithms to optimize performance.</li> </ul> <p>While CDPs sound promising, they are relatively new and so marketers will need to conduct more research before they are widely-deployed.</p> <p>More information about CDPs is available <a href="http://customerexperiencematrix.blogspot.sg/2015/01/customer-data-platforms-revisited.htm">here</a> and a list of vendors is available via the <a href="http://www.cdpinstitute.org/">CDP Institute</a>.</p> <h3>2) A cross-market ad buying strategy</h3> <p>Another issue client-side marketers hope to solve in 2017 is how to buy ads programmatically across different markets.</p> <p><strong>The problem marketers face is that different countries usually have different ad platforms</strong>. Marketing managers struggle with becoming familiar with each of them in order to train the regional teams.</p> <p><strong>Some participants avoid this issue by relying solely on the 'ad duopoly', Google and Facebook</strong>, to cover multiple markets. Others, however, find this approach limiting and feel compelled to use additional programmatic platforms to reach more consumers.</p> <p><img src="https://assets.econsultancy.com/images/0008/2648/5.jpg" alt="" width="800" height="533"></p> <p>Another issue raised was that <strong>Asia-Pacific does not have many third-party measurement services</strong> which help them avoid bot fraud, fraudulent inventory, and unviewable ads. This was particularly a problem for advertisers who operate in China.</p> <p>Delegates offered few ideas into what managers can do about this besides upgrading ad-buying technology and ensuring that regional marketers keep a closer eye on local ad networks.</p> <p>According to a 2016 <a href="https://www.exchangewire.com/bidswitch-report/">BidSwitch survey of buy-side technology firms in Asia-Pacific</a>, the problem isn't going away soon - and indeed may get worse. Nearly half (45%) of respondents indicated that <strong>there will be more programmatic technology companies in APAC over the next three years.</strong></p> <p><img src="https://assets.econsultancy.com/images/0008/2646/graph.png" alt="" width="800" height="517"></p> <h3>3) An attribution model</h3> <p>Finally, the most frequently-discussed item on the digital advertiser 'wish list' for 2017 was marketing attribution.</p> <p>Having an agreed method for attributing marketing success to different channels has eluded most marketing teams, participants noted. The issues they face include: </p> <ul> <li>Obtaining the view and click data from all of the channels.</li> <li>Calculating the value of each touchpoint.</li> <li>Using the model to dictate media spend.</li> <li>Understanding of the customer journey.</li> </ul> <p><img src="https://assets.econsultancy.com/images/0008/2649/4.jpg" alt="" width="800" height="533"></p> <p>One delegate said that<strong> their marketing team overcame some of these issues by implementing a 'fluid' attribution model</strong>. Their approach was to have all stakeholders meet regularly, review ad performance data and, based on hard data, adjust the attribution model appropriately.</p> <p>While not perfect,<strong> introducing flexibility into the model reduced the stakes for all parties as nothing was 'fixed in concrete'</strong>. This, in turn reduced the politics around adopting a model and led to quicker acceptance.</p> <p>Still, many attendees felt that they did not yet know enough to develop an attribution model and so 2017 was going to be another year of learning.</p> <h3>A word of thanks </h3> <p>Econsultancy would like to thank all of the marketers who participated on the day and the moderator for the Online Advertising table, <strong>Stephanie Myers, Senior Vice President of Digital Marketing at HSBC.</strong></p> <p>We hope to see you all at future Singapore Econsultancy events!</p> <p><img src="https://assets.econsultancy.com/images/0008/2650/end.jpg" alt="" width="800" height="533"></p> tag:econsultancy.com,2008:BlogPost/68647 2016-12-16T11:45:20+00:00 2016-12-16T11:45:20+00:00 10 smashing digital marketing stats from this week Nikki Gilliland <p>This week’s roundup includes news about Instagram, online ads, IoT and much more. As always, be sure to check out the <a href="https://econsultancy.com/reports/internet-statistics-compendium/" target="_blank">Internet Statistics Compendium</a> for further insight.</p> <p>On we go...</p> <h3>Growing recognition of emerging technologies</h3> <p>New research from Adobe has delved into how brands are using emerging technologies such as AR, VR, and AI in their Christmas marketing.</p> <p>While it seems largely limited to big brands, emerging technologies are increasingly being used by marketers to help grab the attention of consumers. </p> <p>Consumers are now cottoning on to its potential, too, with 68% agreeing that it provides brands with a competitive edge. Likewise, 32% of consumers also agree that it helps to drive customer loyalty to a brand, and 55% believe that it is useful in attracting potential customers.</p> <p>Finally, one fifth of marketers also believe VR will be the biggest trend of Christmas campaigns next year.</p> <h3>Instagram reaches 600m monthly users</h3> <p>Instagram has announced that it now has over 600m monthly active users, with 100m having joined in the past six months.</p> <p>This also means that the platform has doubled in size in just two years, increasing from 300m in 2014.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Today we’re proud to announce a community of more than 600 million. From all of us at Instagram, thank you. <a href="https://t.co/DqHwU0y2Lv">https://t.co/DqHwU0y2Lv</a> <a href="https://t.co/OUNyb08tNu">pic.twitter.com/OUNyb08tNu</a></p> — Instagram (@instagram) <a href="https://twitter.com/instagram/status/809398925417443328">December 15, 2016</a> </blockquote> <h3>Pre-Christmas discounts reach a new record</h3> <p>UK consumers are witnessing record discounts in the run-up to Christmas, according to analysis from Deloitte.</p> <p>Discounts are currently averaging 43.3%, a figure that’s 1.5% deeper than last year, and discounts are also set to rise to 54% by Christmas Eve.</p> <p>The high level of discounting is said to be due to a number of factors, including a successful Black Friday period, unseasonably warm weather and favourable economic conditions for consumers. </p> <p>However, insight suggests that it is also an indication of nervousness from retailers, particularly in how increasing inflation will affect consumer confidence and spending. </p> <h3>Nearly half of online ads miss target audience</h3> <p>Online advertising is missing the mark, according to new research from Nielsen.</p> <p>In a study of more than 44,000 campaigns across 17 countries, only 53% of ad impressions served in the UK were viewed by people of the intended age and gender.</p> <p>The accuracy of ads also varies between sectors, with travel marketers being the most likely to reach their desired audience, closely followed by entertainment.</p> <p>Demographics also appear to be a tricky factor, with campaigns focusing on those aged 25-44 reaching the audience just 38% of the time. </p> <p>Older consumers are said to be a little easier to reach, with success 44% of the time in campaigns targeting 18-34 year olds and 58% for 35-64 year olds.</p> <p><img src="https://assets.econsultancy.com/images/0008/2486/Nielsen.png" alt="" width="400" height="395"></p> <h3>23% of consumers have bought a fake product online</h3> <p>New research by MarkMonitor has revealed that nearly a quarter of all online consumers have been duped by counterfeiting, with 23% unwillingly ordering a fake item.</p> <p>Surveying the percentage of people that were duped, MarkMonitor found that 71% said the experience had a negative impact on their perception of the genuine brand, with 59% being extra cautious when interacting with the company in future.</p> <p>Likewise, 12% said they wouldn’t buy from that brand again, and 29% complained to the company that owned the brand. </p> <p>Lastly, a very polite 32% took no action upon discovering they were duped.</p> <p><img src="https://assets.econsultancy.com/images/0008/2489/Counterfeit.JPG" alt="" width="600" height="447"></p> <h3>Eurovision is TV’s most-tweeted about event in 2016</h3> <p>Kantar Media has revealed what got us talking on social media in 2016, with data on the most-tweeted about television shows in 2016.</p> <p>The most-tweets in a minute occurred when Adele won a Brit award in February, generating 16,832 tweets in 60 seconds.</p> <p>In terms of the top broadcasts, everyone went gaga for Eurovision, with the program resulting in 1.6m tweets and 246,000 unique authors overall.</p> <p>Entertainment has been the most-tweeted about genre, accounting for almost half of tweets sent. However, current affairs saw a significant increase, accounting for almost a quarter of TV related tweets. </p> <h3>Abandonment rates drop during Black Friday sales</h3> <p>Data from SaleCycle has shown that abandonment rates dropped on Black Friday and Cyber Monday this year, with shoppers keen to follow through with their bargain hunting.</p> <p>While abandonment rates for the rest of the year averaged out at 75%, they dropped to 67% on Black Friday and 70% on Cyber Monday. </p> <p>However, there was also a 312% increase in abandonment emails sent, due to the greater volume of traffic on retailer websites.  </p> <p><img src="https://assets.econsultancy.com/images/0008/2487/Black_Friday_stats.JPG" alt="" width="440" height="315"></p> <h3>‘Fitness buffs’ 25% more likely to buy on mobile</h3> <p>Hitwise, a division of Connexity, has examined the shopping behaviour of consumers who typically purchase or visit websites for athletic apparel, fitness trackers or workout equipment.</p> <p>It has found that this demographic is strongly dependent on mobile, with 25% of fitness buffs more likely to purchase a product advertised on their mobile.</p> <p>Likewise, this group places a deep trust in social media reviews, being 95% more likely to pay attention to the opinions of other consumers and 94% more likely to follow their favourite brands or companies on social platforms.</p> <p><img src="https://assets.econsultancy.com/images/0008/2493/fitness_buffs.jpg" alt="" width="459" height="348"></p> <h3>34% of consumers say extended delivery dates would prompt purchase</h3> <p>With Christmas nearing ever closer, Astound Commerce’s latest report revealed how logistics factors will play a role in purchase decisions during the holidays.</p> <p>According to survey results, 35% of consumers say extended shipping dates would cause them to make a purchase from a particular retailer this Christmas. </p> <p>The option for in-store pick-up is also a big draw, with 34% also citing this factor.</p> <p>Lastly, the study also found that technology is of growing importance for consumers, with 81% saying that technology to help locate products in-store would be desirable.</p> <p><img src="https://assets.econsultancy.com/images/0008/2490/Delivery.JPG" alt="" width="578" height="268"></p> <h3>A fifth of businesses to embrace the Internet of Things</h3> <p>Big data and the Internet of Things (IoT) are expected to add <a href="http://www.sas.com/en_gb/news/press-releases/2016/february/bi-data-internet-of-things-economy.html" target="_blank">£322bn to the UK economy</a> from 2015 to 2020.</p> <p>Now, research from SAS has predicted that a fifth of businesses are planning to adopt IoT to address customer demand and drive overall engagement.</p> <p>In a study of 75 large European organisations, 36% of respondents said that IoT will have a positive impact on end-user experiences if fully embraced.</p> <p>What’s more, 29% believe it would drive them to produce higher quality hardware and services, and one in 10 cited concerns about losing market share as the biggest risk of not embracing IoT.</p> <p>Despite concerns over the time required for IoT implementation, 37% of organisations are said to be responding to these challenges - and to the persistent skills shortage - by collaborating with external technology vendors.</p> tag:econsultancy.com,2008:TrainingDate/3123 2016-12-05T08:14:53+00:00 2016-12-05T08:14:53+00:00 Masterclass in Lead Generation - Singapore <p>B2B (Business-to-business) brands are increasingly turning to digital marketing tactics to generate leads, build demand, grow opportunities, engage prospects, and retain customers. As B2B marketing is significantly different from B2C marketing, this workshop aims to specifically address the unique issues and challenges faced by B2B marketers on digital platforms and social media.</p> <p>This 2-day intensive workshop explores how digital marketing can help B2B companies to fill the sales funnel with qualified leads, engage prospects in the buying journey, nurture leads, integrate with sales efforts and measure results.</p> <p><a href="http://www.clickacademyasia.com/wp-content/uploads/2016/09/masterclass-in-lead-generation-2017.pdf" target="_blank">Click here to find out more about the course.</a></p> tag:econsultancy.com,2008:BlogPost/68547 2016-11-21T15:30:00+00:00 2016-11-21T15:30:00+00:00 How advertisers are being exploited by fake news sites Patricio Robles <p>In many cases, these fake news sites were not intended to sway public opinion but instead to generate ad revenue for their creators.</p> <p><a href="https://www.buzzfeed.com/craigsilverman/how-macedonia-became-a-global-hub-for-pro-trump-misinfo">According to</a> BuzzFeed News, teens in a small town in Macedonia were behind more than 100 pro-Trump sites that were set up to capitalize on interest in Trump to, in some cases, generate thousands of dollars a month in revenue from advertising.</p> <p>And <a href="https://www.washingtonpost.com/news/the-intersect/wp/2016/11/17/facebook-fake-news-writer-i-think-donald-trump-is-in-the-white-house-because-of-me/">according to</a> a Washington Post report, one fake news site owner, Paul Horner, makes $10,000 per month from AdSense. One of Horner's sites, abcnews.com.co, features articles with the following headlines:</p> <ul> <li>Obama Signs Executive Order Declaring Investigation Into Election Results; Revote Planned For Dec. 19th</li> <li>Fireman Suspended &amp; Jailed By Atheist Mayor For Praying At Scene Of Fire</li> <li>Drug Kingpin Joaquin ‘El Chapo’ Guzman Escapes Mexican Prison For The Third Time</li> <li>Obama Signs Executive Order Banning The National Anthem At All Sporting Events</li> <li>World’s Biggest Starbucks Opening In Phoenix AZ: Roller Coaster, Underground Water Slide &amp; Robot Baristas</li> </ul> <p>While Horner says that he "like[s] getting lumped in with the Onion" and that there is "purpose and meaning behind" what he does, unlike the Onion, abcnews.com.co is arguably not a parody site.</p> <p>The domain and logo are clearly intended to play off of the brand of the real ABC News, and articles begin with AP, an obvious false reference to the Associated Press, which of course has nothing to do with the content on Horner's site. </p> <p>Despite the fact that Horner's site violates AdSense's <a href="https://support.google.com/adsense/answer/1348688">policies</a> against misrepresentative content, which cover "deceptively presenting fake news articles as real" as well as "falsely implying having an affiliation with, or endorsement by, another individual, organization, product, or service," Horner's site includes advertising from Google AdSense.</p> <p>On an article entitled <em>Donald Trump Tweets Image Of His Penis – WARNING: Graphic Content </em>that includes a fake photo of the president elect with the real ABC News logo, this author was served ads from brands like AT&amp;T, The Wall Street Journal and Panera Bread.</p> <p>Needless to say, none of these brands likely intended for their ads to show up on abcnews.com.co or this fake article.</p> <p><img src="https://assets.econsultancy.com/images/0008/1661/fakeabcnews.png" alt="" width="794" height="475"></p> <h2>Asleep at the wheel</h2> <p>That reputatable and supposedly well-policed ad networks are being used to serve ads to such low-quality sites, to the detriment of their advertiser clients, <a href="https://econsultancy.com/blog/68259-are-online-advertisers-wising-up-about-content-quality/">is not news</a>.</p> <p>But with big companies like Google and Facebook facing higher levels of scrutiny following the 2016 election, it's possible that the lackadaisical enforcement of their policies could start to become more problematic.</p> <p>While <a href="https://econsultancy.com/training/courses/programmatic/">programmatic</a> has increased advertiser focus on the concept of <a href="https://econsultancy.com/blog/68198-how-people-based-marketing-is-redefining-effectiveness-in-programmatic-ad-buying/">buying audiences</a>, and many brands have come to prioritize reach, there is growing evidence that content quality has a significant effect on campaign efficacy.</p> <p>For example, a comScore study earlier this year found that <a href="https://econsultancy.com/blog/68086-ads-on-premium-sites-drive-67-greater-brand-lift/">ads on premium sites drive 67% greater brand lift</a>.</p> <p>Another recent study found that ads following political ads <a href="http://www.mediapost.com/publications/article/287639/political-ads-found-to-suppress-effectiveness-of-b.html">had a negative impact on brand perception</a>, again demonstrating that content and context can be just important as who ads are shown to.</p> <p>Obviously, networks like AdSense, despite their increasingly obvious shortcomings, aren't going away any time soon, but the spotlight on fake news should serve as a wake-up call to the industry that there is a lot of unnecessary waste that needs to be dealt with for the long-term health of digital advertising.</p> <p>Both Facebook and Google have <a href="https://www.theguardian.com/technology/2016/nov/15/facebook-google-fake-news-sites-ad-networks">updated their ad network policies</a> to reaffirm that they'll be going after fake news sites, but how easy that will be achieved remains to be seen.</p> tag:econsultancy.com,2008:BlogPost/68450 2016-11-11T10:21:47+00:00 2016-11-11T10:21:47+00:00 Six things to know about addressable TV advertising Ben Davis <p>Quite how advertisers will take full advantage of the addressable ad opportunity is still up for debate - creative execution of addressable media has arguably been lacking across the advertising industry and is one of the main challenges for advertising as a whole right now.</p> <p>In this post, I thought I would give a short introduction to addressable TV. How does it work? Who is doing it? What do brands need to know?</p> <h3>1. Advertisers pay for audiences not content</h3> <p>The advertiser defines the audience it wants to target and pays for impressions regardless of what content that audience is watching at the time.</p> <p>Addressable TV chiefly refers to ads targeted at specific household audiences watching linear television. Currently, the number of addressable households stands at around 50m in the US (essentially those that have a set-top box and for whom census-level data is available).</p> <p><img src="https://assets.econsultancy.com/images/0008/1407/tv.jpg" alt="" width="788" height="608"></p> <p>Census data allows for targeting based on income, ethnicity, children and even car leases.</p> <p>Of course, there is are addressable media available in TV and video. Video-on-demand (VoD), smart TVs and over-the-top (OTT) services allowing for programmatic ad buying and can offer more specific targeting (particularly on personal devices).</p> <h3>2. Addressable ads make TV accessible for more niche advertisers</h3> <p>Being able to buy fewer but much more targeted impressions helps more niche advertisers.</p> <p>Though addressable TV is more expensive per 'impression', there is inherently less wastage.</p> <p>A common example cited is the example of an advertiser targeting home renters - something that would be too wasteful if done with traditional broadcast advertising.</p> <h3>3. Uptake is pretty modest</h3> <p>According to eMarketer, addressable TV spend in 2015 was $400m in the US. In 2016 that will reach $890m, topping $2bn by the end of 2018.</p> <p>Sounds healthy enough, but for 2016 that's only 1.3% of total TV ad spend in the US.</p> <p>Some of the main providers offering addressable TV ads include Cablevision, Comcast, DirecTV and Dish.</p> <h3>4. Creative versioning has not yet taken off</h3> <p>Though providers such as Cablevision do offer the technology, advertisers are not yet versioning creative for addressable TV like they do with <a href="https://econsultancy.com/training/courses/programmatic/">programmatic</a> display ads.</p> <p>This isn't entirely suprising, given the nascency of the technology but it will prove an interesting talking point in the next few years.</p> <p>Will TV ads benefit from one-to-one dynamic content? Can retargeting (of a sort) be done creatively on the family set?</p> <p>One might suggest such impressive but rather functional targeting has been partly responsible for a malaise in online advertising.</p> <h3>5. Lack of standardisation makes for more work</h3> <p>Different operators use different technologies and so it can be time consuming to run and report on ads across a number of them.</p> <h3>6. Controlling ad frequency becomes possible</h3> <p>Addressable TV means that advertisers can measure and optimise the number of impressions a given person or household is exposed to.</p> <p>In theory this will allow advertisers to experiment and better understand optimum exposure. Ads can be changed or stopped when the audience hits a particular threshold.</p> <p>Of course, as online advertising shows, this isn't always the case in practice. TVs are rarely personal devices and we all make a cup of tea now and again.</p> <p>However, what's clear is that where some are advertisers are still concerned about <a href="https://econsultancy.com/blog/67659-three-things-that-show-the-scale-of-the-ad-fraud-challenge/">ad fraud</a> and viewability online, TV (both linear and on-demand) maintains a reputation for quality and transparency that advertisers love.</p> <p>The question is one of scaling addressable TV and making it work for all.</p> tag:econsultancy.com,2008:BlogPost/68463 2016-10-31T11:09:00+00:00 2016-10-31T11:09:00+00:00 Facebook: A handy roundup of its latest developments and commercial opportunities Nick Hammond <p>In the 2016 Interbrand ranking of world's most valuable brands, Facebook climbed eight places up the list to 15th, and is the fastest grower, with its brand value up almost half (48%) to $32.6bn. </p> <p>On a daily basis, developments at Facebook take up a large amount of digital news column inches; but what do all the recent changes mean for marketers?</p> <p>How can you best take advantage of the ever-changing opportunities on Facebook’s many channels?  </p> <p>Here then, are some highlights of the latest commercial opportunities with Facebook.</p> <h3><strong>Facebook Workplace</strong></h3> <p>Facebook’s first enterprise offering has hit the ground running, claiming 1,000 global organisations and 100,000 groups, many of which had been using the previous service, Facebook at Work. </p> <p>Here are some of the <strong>pros of the new service:</strong></p> <p><strong>1.</strong> It could be a platform to tap into a new generation of workers.</p> <p>Workplace gives millennials a platform they are already comfortable with, and one which could more easily create new relationships in the workplace.</p> <p><strong>2.</strong> Workplace offers ease of communication, connectivity between members and the potential to help individuals understand more about their work environment and network, by assessing large amounts of personal data.</p> <p>But here are <strong>some of the cons:</strong></p> <p><strong>1.</strong> Facebook is late on the scene, with services like Slack already well established.</p> <p><strong>2.</strong> Workplace is not connected to the systems people are already using.</p> <p>Employees, will still have to go to Salesforce, SAP or Oracle to view their records.</p> <p><strong>3.</strong> Workplace’s big claim is that it will eliminate email. This is a promise made before and always without success.</p> <p>Email is the place people spend their work time; it’s the place they go to receive and share information with colleagues and customers.</p> <p>It will be hard, even impossible, to wean them off it. </p> <p><strong>4.</strong> Finally, what will companies think about giving even more of their precious information to Facebook.</p> <h3><strong>Robot shopping</strong></h3> <p>Facebook is back again with its latest ecommerce iteration, following <a href="https://www.theguardian.com/technology/2016/oct/01/facebook-businesses-online-shopping-chatbots">a few failed attempts in this area.</a></p> <p>Facebook’s new ecommerce capability allows Messenger bots to accept payments without requiring users to leave the app.</p> <p>People with credit card information stored with Facebook or Messenger will be able to make instant purchases within the bots of their favorite stores and services.</p> <p><img src="https://assets.econsultancy.com/images/0008/0885/chatbots.jpg" alt="" width="780" height="519"></p> <p>Launch partners include Booker, BookingBug, Front Desk, HomeAdvisor, MyTime, Pingup, Schedulicity, Setster and Simplybook.me.</p> <p>Amongst other things users can now order food, request an appointment, get a quote and buy tickets. </p> <p>For more on this topic, read Econsultancy's post looking at <a href="https://econsultancy.com/blog/68458-why-chatbots-are-an-important-opportunity-for-retailers/">why chatbots are an important opportunity for retailers</a>. </p> <h3><strong>Facebook Live</strong></h3> <p>Although launched back in April, Facebook Live has been in the news recently as a result of Donald Trump launching a nightly talk show on this channel, <a href="http://www.theverge.com/2016/10/24/13395436/donald-trump-campaign-facebook-live-nightly-news-show">seeking to avoid ‘biased’ liberal news media in the US.</a></p> <p>But what are the opportunities here for brands and businesses? </p> <p>Facebook Live offers the opportunity to add to your PR efforts, or even offer up next level support for clients.</p> <p>Some of the key areas to consider when <a href="https://econsultancy.com/blog/67808-10-pioneering-examples-of-brands-using-facebook-live/">setting up and screening a Facebook Live event</a> are:</p> <ul> <li> <strong>The audience:</strong> Getting the time right; when will your audience be at its largest and most receptive?</li> <li> <strong>Production:</strong> Lighting (employ LED work lights) and sound (use the right microphones) are hugely important.</li> <li> <strong>Connectivity:</strong> Ensure a very strong WiFi connection.</li> <li> <strong>Promotion:</strong> Start a good time in advance and maintain updates with regular frequency leading up to the event. Ensure a clear and concise description of the event in all communications</li> <li> <strong>The Event:</strong> Provide good context to maximise relevance, generate high levels of interaction, and make the event ‘real' rather than ‘staged’.</li> </ul> <h3><strong>Word of Mouth</strong></h3> <p>This is a new feature that makes it easier for users to get and organize recommendations in one place and allows them to put out a call for recommendations from their connections.</p> <p>When they are writing a status update seeking advice, Facebook will detect the query via its machine learning systems and suggest that they turn on recommendations for the post. </p> <p>The focus here is on highlighting local businesses – one can switch on the feature for any post in which recommendations are being sought, but the map feature only provides assistance when a query relates to geographic proximity. </p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fjessethomas%2Fposts%2F10154016148123861&amp;width=500" width="500" height="546"></iframe></p> <p>The tool will provide additional discovery potential for local businesses, though the businesses themselves will have no control over how they’re recommended or highlighted.</p> <p>Of course, it could also lead to businesses working with well-connected local influencers to have them recommend their services in a related query, but given the tool is built to work within an established friend networks, it’ll likely be difficult to influence commercially.  </p> <p>Worth however, keeping an eye on this to see how it develops.  </p> <h3><strong>Going out</strong></h3> <p>Facebook’s been working to improve its events offering, launching a new, <a href="http://www.theverge.com/2016/10/7/13192918/facebook-events-app-ios-android">dedicated events app</a> recently, in order to capitalize on the millions of people who use Facebook Events every month.</p> <p>In addition to the new app, Facebook has also re-vamped the Events bookmark within Facebook itself.</p> <p>The update makes it easier to see what events are happening in your area, as well as those that your friends are either hosting or attending, and events that you’re likely to be interested in, based on past activity.</p> <p>A good opportunity here for businesses in the experiential and events space to promote their offering. </p> <h3><strong>Facebook Marketplace</strong></h3> <p>Launched a month ago, this venture hit the UK headlines for the wrong reasons, <a href="http://www.bbc.co.uk/news/technology-37560910">as illegal and inappropriate items went on sale</a> at the outset.</p> <p>Ecommerce businesses will already see this channel as an important one that will compete with big players such as eBay.</p> <p>Interesting that Facebook’s share price dipped with its announcement, presumably an observation that this initiative represents getting into a very competitive market.</p> <p><img src="https://assets.econsultancy.com/images/0008/0303/notification.PNG" alt="" width="640" height="219"></p> <p>It is too early to know how quickly Facebook’s ecommerce platform will grow, but it is likely that social commerce will play a big ongoing role in consumer shopping, and that Facebook and Messenger (along with platforms such as Pinterest) are well positioned to compete given their scale and access to data.</p> <p>Also worth noting that increasing Facebook commerce is also a positive for service providers such as Shopify, Big Commerce, and ChannelAdvisor, who help to power merchant sales. </p> <p><em>(Read Econsultancy's <a href="https://econsultancy.com/blog/68415-the-low-down-on-facebook-marketplace-is-it-any-good/">review of Facebook Marketplace</a>.)</em></p> <h3><strong>Here come the commercials (again)</strong></h3> <p>Starting mid-October, Facebook announced several new advertising options for <a href="https://econsultancy.com/blog/67544-facebook-to-open-up-instant-articles-what-publishers-need-to-know/">Instant Articles</a>: Support for new and custom ad sizes, as well as video and carousel ads.</p> <p>Publishers can use the Facebook Audience Network to monetise Instant Articles and can now incorporate video ads and carousel ads across iOS and Android with no additional implementation.</p> <p>Given the ever-increasing importance of mobile, both in terms of user numbers and performance, this is an important development. </p> <p>Perhaps it is no coincidence that this video ‘good news story’ comes hot on the heels of the less good ‘erroneous video metrics story’ <a href="https://www.marketingweek.com/2016/09/26/mark-ritson-facebooks-erroneous-video-metrics-show-no-one-has-a-clue-about-digital/">as reported recently in Marketing Week</a>.</p> <h3><strong>Help talking to our friends….</strong></h3> <p>Facebook has launched a ‘Conversation Topics’ feature in Messenger.</p> <p>The idea behind Conversation Topics is simple: If you’re looking for a way to break the ice with a new Facebook friend or catch up with an old one, these conversation prompts help you figure out what to talk about.</p> <p>Additionally, the feature would have the added benefit of being a more basic News Feed of sorts, as it lets you catch up on friends’ recent activity, without having to scroll through News Feed and its clutter of shared links, posts from Facebook Pages, ads, and other content. </p> <p>Most interestingly, this could be an attempt to build public chat rooms on Messenger’s platform around shared topics and interests.</p> <p>Commercial opportunities in this space are as yet unclear, but worth watching closely.  </p> <h3><strong>Virtual reality</strong></h3> <p>Mark Zuckerberg recently unveiled the concept of <a href="http://www.campaignlive.co.uk/article/why-social-vr-game-changer-facebook/1411487?bulletin=campaign_brands_bulletin&amp;utm_medium=EMAIL&amp;utm_campaign=eNews%20Bulletin&amp;utm_source=20161015&amp;utm_content=">virtual reality social networking</a>.</p> <p>This is why this could be a game changer: </p> <ul> <li>VR is no longer a solitary experience.</li> <li>It can be about the ‘real’ and not just the ‘virtual’ world (Zuckerberg used his device to connect to his wife... and his dog).</li> <li>‘Touch’ handsets, to be released shortly, will allow us to touch things, and people, virtually. </li> <li>Brands will be able to create engaging and interactive communal experiences, which we can virtually attend with our friends.</li> </ul> <p>For more on this topic, download Econsultancy's report on the <a href="https://econsultancy.com/reports/a-marketers-guide-to-virtual-reality/">Marketer’s Guide to Virtual Reality</a>.</p> tag:econsultancy.com,2008:BlogPost/68259 2016-09-05T15:40:46+01:00 2016-09-05T15:40:46+01:00 Are online advertisers wising up about content quality? Patricio Robles <p>As Gizmodo's Bryan Menegus <a href="http://gizmodo.com/youtube-stars-are-blowing-up-over-not-getting-paid-1786041218">explained</a>, the <a href="https://support.google.com/youtube/answer/6162278?hl=en">Advertiser-Friendly Content Guidelines</a>, which describe "content that is considered inappropriate for advertising," have been in place for some time.</p> <p>But a change to the way Google notifies content creators about videos that run afoul of them has led some to believe that Google is enforcing new rules they weren't informed about.</p> <p>Some took to YouTube to complain, and a #YouTubeIsOverParty trending topic emerged on Twitter.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Youtube: This isn't a policy change, its just a notification/appeal change.<br>Me: So before you were just turning off ads and not emailing us?</p> — Philip DeFranco (@PhillyD) <a href="https://twitter.com/PhillyD/status/771393317305057280">September 1, 2016</a> </blockquote> <p>While some popular YouTubers are screaming "censorship!", that's really not the case.</p> <p>Advertisers have a vested interest in ensuring that their ads aren't associated with content that isn't in alignment with their brands, and advertisers and YouTube have the right to determine which content is appropriate and desirable for ad-based monetization.</p> <p>Historically, many advertisers have failed to do a thorough job of policing where their ads are displayed.</p> <p>This is certainly due in some part to laziness, but also to the increasingly complex online advertising ecosystem.</p> <p><a href="https://econsultancy.com/blog/65677-a-super-accessible-beginner-s-guide-to-programmatic-buying-and-rtb/">Programmatic</a> in particular makes it possible for advertisers to buy audiences, but also makes it difficult to control where those audiences are being reached.</p> <h3>Just how bad is the problem?</h3> <p>In some cases, this has seemingly unintended consequences.</p> <p>Take, for example, MeetMe, which bills itself as "a leading social network for meeting new people in the US."</p> <p>MeetMe <a href="http://www.sfcityattorney.org/2014/02/03/meetme-com-enables-sexual-predators-and-child-stalkers-herreras-lawsuit-contends/">was sued</a> by San Francisco's City Attorney Dennis Herrera in 2014 for failing to protect underaged users.</p> <p>At the time, Herrera stated that "MeetMe has become a tool of choice for sexual predators to target underage victims, and the company’s irresponsible privacy policies and practices are to blame for it."</p> <p>He claimed that "dozens of children nationwide have already been victimized by predators who used MeetMe to coerce minors into meeting."</p> <p>The case <a href="http://www.law360.com/articles/692914/meetme-changes-policies-settles-calif-minor-privacy-suit">was settled</a> in 2015, but critics of the company, some of whom it should be noted are shorting the company's stock, claim that MeetMe is still home to questionable content and activity.</p> <p>One company critic <a href="http://seekingalpha.com/article/3999917-meetme-1_50-target-price-advertisers-disavow-den-sexual-predators">recently claimed</a> that "it took us only minutes to find Tier-1 brand ads attached to sexually explicit / drug-related content on MEET’s mobile app."</p> <p>It then helpfully posted screenshots showing ads from brands like Coca-Cola, AT&amp;T, L.L. Bean and Target on pages these brands probably wouldn't expect to find them...</p> <p><img src="https://assets.econsultancy.com/images/0007/8744/meetme.png" alt="" width="400" height="327"></p> <p>A MeetMe investor relations presentation refers to companies like Disney, McDonalds, Walmart, Hallmark, Kraft and P&amp;G as "brand partners," although it's not clear that the company actually has a direct relationship with these brands.</p> <p>The company critic suggests that many of these brands are advertisers who purchase ads through third-party ad networks like MoPub, which is owned by Twitter.</p> <p>It goes without saying that no mainstream brand would consciously choose to display an ad alongside illegal or explicit content, but it can easily happen in today's online advertising ecosystem.</p> <h3>Reach doesn't always deliver results</h3> <p>As for YouTube, while it's not clear that the Google-owned property is "demonetizing" videos at a higher clip, the fact that it <em>is</em> apparently enforcing its Advertiser-Friendly Content Guidelines to some degree hints that advertisers just might be wising up about content quality.</p> <p>And that's a good thing.</p> <p>Sure, content creators might be upset that it will be harder to make money from videos featuring inane rants, vulgar pranks and the like, but they're not entitled to advertising dollars, and there's plenty of evidence that advertisers benefit most from true premium content.</p> <p>A recent comScore study <a href="https://econsultancy.com/blog/68086-ads-on-premium-sites-drive-67-greater-brand-lift/">found that ads on premium sites delivered 67% higher average brand lift</a> and the ability of premium content to deliver better results <a href="https://econsultancy.com/nma-archive/15251-premium-publishers-most-effective-for-performance-campaigns">has been observed for years</a>.</p> <p>So while viral videos with questionable content might deliver eyeballs, advertisers don't necessarily benefit when they lower their standards to chase reach.</p> <p>And as more of them come to accept that, it's possible that content quality will come to be discussed as frequently as, say, <a href="https://econsultancy.com/blog/66425-video-ad-viewability-is-a-major-problem-google-study">viewability</a>.</p> tag:econsultancy.com,2008:BlogPost/68198 2016-08-17T10:06:00+01:00 2016-08-17T10:06:00+01:00 How ‘people-based marketing’ is redefining effectiveness in programmatic ad buying Maeve Hosea <h3>How is programmatic allowing you to move forward with your advertising strategy?</h3> <p>Crucially, programmatic enables us to have more transparency.</p> <p>Historically, we didn’t get a lot of information out of the media buys we were doing through large media agencies.</p> <p>We weren’t aware of where the inventory was being served and therefore unable to learn about where customers were and what type of messaging and content they were interacting with.</p> <p>We were paying lots of money but not taking the learnings away from it in terms of how to optimise – spending hundreds of thousands but none the wiser.</p> <p>The advantage of programmatic is that you are making that investment, you are seeing media buys that are working, how that changes over the course of a year, how it is affected by seasonality and so forth.</p> <p>That is then valuable knowledge that the business retains.</p> <h3>What do you think are the most exciting programmatic developments across media?</h3> <p>The line Facebook is currently touting about people-based marketing is something that I am passionate about.</p> <p>The programmatic solution in Facebook today means you can upload lists and very specifically target people.</p> <p><em>MBNA has been buying Facebook ads programmatically</em></p> <p><img src="https://assets.econsultancy.com/images/0007/8109/MBNA_programmatic_ad.jpeg" alt="" width="715" height="449"> </p> <p>So it seems it is only a matter of time before we see the next evolution of programmatic display, TV buying and whatever else programmatic evolves into.</p> <p>Programmatic will increasingly become about audiences rather than cookies and pixels.</p> <h3>What can you say about fraud and the challenge that poses?</h3> <p>Fraud as an issue is ever-evolving. We have to watch that just as we have to watch ad blocking and anything else that fundamentally changes the area we are operating in.</p> <p>Our way of dealing with it has been to change our success metric. We have been working on changing the KPI to look at incrementality as a way to help mitigate risk from fraud.</p> <p>We are now using our non-viewed display conversions – of which we have a lot, like everybody else – to get our baseline conversion rate.</p> <p>Success is the incremental between the impressions we serve that don’t get viewed and the impressions that do get viewed.</p> <p>That shows us the true performance of our display advertising.</p> <h3>Where do value, creativity and effectiveness meet?</h3> <p>For us it is about [defining the right audience segments for a campaign] but it is also about tailoring the message to what we know about people.</p> <p>My approach, with our provider Infectious Media, is to think about different treatments where advertising is more likely to resonate with people, based on information that I can acquire from across social or various third parties.</p> <p>Programmatic is a strange field in that it increasingly requires numbers people but ultimately the output for all those numbers and analysis – the segmentation that you are running – is still creative and requires creative people.</p> <p>We do some of that work in-house but we also reach out to specialist agencies to push the boundaries of creative thinking.</p> <h3>Which media channels are next for programmatic and why?</h3> <p>The obvious one is TV. The guys at Sky are kind of there with AdSmart but it is a little on the expensive side.</p> <p>You would think that the players will bring that element to the table soon enough and we are going to be able to buy TV advertising programmatically.</p> <p>That is the challenge for the industry: helping people feel a bit better about marketing by delivering marketing that is more aligned to their wants, needs and interests.</p> <h3>What are the pressing issues in the programmatic sphere moving forward?</h3> <p>Cross-device marketing is crucial. There are lots of people trying to do deterministic measurement models within display advertising [where a consumer is identified by linking browsing behaviour with personal login data] and I have a big issue with a way a lot of those are set up.</p> <p>I am not convinced by the accuracy or transparency that sits within that. It is still a bit of a bugbear and I think the industry still has a lot of work to do on solving that cross-device piece.</p> <p>Programmatic needs to evolve by moving away from cookies and pixels and I think the people-based marketing approach has the power to tip the whole industry on its head.</p> <p><em><strong>Back for a third year, Marketing Week and Econsultancy’s <a href="http://conferences.marketingweek.com/mc/programmatic/getwiththeprogrammatic">Get With the Programmatic</a> conference and workshop will take place in London on 20 and 21 September. </strong></em></p> <p><em><strong>Nic Travis is one of the brand experts sharing insights into how to make the programmatic landscape work for you.</strong></em></p> <p><em>This article was originally <a href="http://www.marketingweek.com/2016/08/16/how-people-based-marketing-is-redefining-effectiveness-in-programmatic-ad-buying/">published on Marketing Week</a>.</em></p>