tag:econsultancy.com,2008:/topics/commerce Latest Commerce content from Econsultancy 2017-05-08T11:15:00+01:00 tag:econsultancy.com,2008:BlogPost/69058 2017-05-08T11:15:00+01:00 2017-05-08T11:15:00+01:00 How millennial entrepreneurs are disrupting retail and ecommerce Nikki Gilliland <p>Surprisingly, one time the term wasn’t bandied about was during a talk solely featuring this all-important demographic.</p> <p>With insight from three entrepreneurs in the Forbes 30 Under 30 list, the discussion focused on how young people are effectively driving change in retail and ecommerce – as both consumers <em>and</em> entrepreneurs.</p> <p>So, how exactly are they changing the game? The panel included Tommy Williams, co-founder and CEO of All Shades Covered, Vivien Laszloffy, CEO of Áeron, and Freddy Macnamara, CEO of Cuvva. Here are a few key takeaways from the talk.</p> <h3>Innovation borne out of necessity</h3> <p>The panel began on the subject of motivation. When asked about the drive behind starting a new business, each speaker highlighted some form of frustration rather than any influence or inspiration from the existing market. And while the three companies are vastly different, this appeared to be a common theme.</p> <p>Cuvva is a pay-as-you-go insurance app aimed at infrequent drivers. Freddy, its CEO, explained how the company stemmed from the desire to drive his friend’s car – and the sheer annoyance at the lack of options out there for quick and easy cover.</p> <p>Similarly, All Shades Covered – co-founded by Tommy Williams – was borne out of the recognition that women of colour are incredibly underserved when it comes to hair and beauty products on the high street. Consequently, Tommy saw an opportunity to fill this gap, using ecommerce to fulfil the needs of consumers quickly and efficiently. </p> <p>As well as choosing to improve or bridge a gap on behalf of consumers, this drive perhaps also demonstrates their growing expectations, with a younger demographic demanding a <a href="https://econsultancy.com/blog/67322-not-offering-same-day-delivery-you-could-be-losing-customers/" target="_blank">superior customer experience</a> across the board.</p> <h3>It’s about more than influence</h3> <p>Alongside an avoidance of the term millennial, one thing that really stood out from the talk was a distinct lack of interest <a href="https://econsultancy.com/reports/measuring-roi-on-influencer-marketing/">in influencer marketing</a>. While it's not a strategy that's been sidelined completely, it appears to be less of a priority for the young entrepeneurs. Interestingly, during the session before, I’d heard Boohoo’s Chairman mention how it has been an integral part of the <a href="https://econsultancy.com/blog/69044-five-reasons-behind-boohoo-s-97-increase-in-profits/" target="_blank">brand’s recent success</a>.</p> <p>So, why are millennials choosing another route?</p> <p>Perhaps it's a case of <a href="https://econsultancy.com/blog/68716-four-common-mistakes-brands-make-with-influencer-marketing" target="_blank">influencer overload</a>, but from an entrepreneurial perspective, it appears to be a simple case of other strategies generating better results.</p> <p>Vivien, the CEO of Budapest-based fashion retailer Áeron, spoke about the importance of working with women within the creative industry – but not just the standard blogger or model. Instead, people who fundamentally understand and appreciate the heritage of the brand are far more desirable, outweighing an influencer who might have a massive audience or even a reputation in the fashion industry. </p> <p><img src="https://assets.econsultancy.com/images/0008/5883/aeron.JPG" alt="" width="760" height="528"></p> <p>Meanwhile, Tommy says that his brand has seen far more success with offline and community-based marketing. He explained how tools like online video do not typically resonate with his core consumer in the same way as speaking and communicating directly, in the places where they live and work. While this strategy might be costly and much more time-consuming, it has resulted in much higher conversion rates for the company.</p> <p>This demonstrates the importance of understanding how both the brand and consumer can align to build a longer-term relationship, rather than jumping on digital trends merely to attract the masses.</p> <p><img src="https://assets.econsultancy.com/images/0008/5884/Hair.JPG" alt="" width="621" height="714"></p> <h3>A point of difference</h3> <p>The final topic revolved around how new companies are able to compete with giants in the industry. Instead of striving to match them, however, the general consensus was that viewing big brands as competition can largely be a fruitless exercise.</p> <p>Instead, it was suggested that brands in their infancy should remember the importance of establishing a unique and valuable point of difference when it comes to the product itself. Freddy highlighted Cuvva’s recognition of the supply chain, i.e. the underwriters who offer the insurance cover to drivers. In contrast to larger comparison sites that tend to focus solely on raising awareness to general consumers - Cuvva is able to offer greater value all-round.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Big updates to <a href="https://twitter.com/cuvva">@cuvva</a> for sharing today:<br>✅ min age now 19 (17 for learners)<br>✅ business use included<br>✅ lower pricing<br>✅ insurance groups 1-50</p> — James Billingham (@billinghamj) <a href="https://twitter.com/billinghamj/status/825157088343121922">January 28, 2017</a> </blockquote> <p>The biggest takeaway from listening to millennials talk? If you've got enough common sense, age doesn't come into it.</p> <p><em><strong>Related articles: </strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/67822-four-great-examples-of-marketing-to-millennials" target="_blank">Four great examples of marketing to millennials</a></em></li> <li><em><a href="https://econsultancy.com/blog/66805-millennials-and-mobile-what-marketers-need-to-know" target="_blank">Millennials and mobile: what marketers need to know</a></em></li> <li><em><a href="https://econsultancy.com/blog/68203-six-millennial-ux-lessons-from-insurance-brand-back-me-up" target="_blank">Six 'millennial UX' lessons from insurance brand Back Me Up</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/69026 2017-05-03T10:00:38+01:00 2017-05-03T10:00:38+01:00 Why online publishers are launching wedding verticals Nikki Gilliland <p>Now it appears publishers want a slice of the cake too. Many more are launching wedding-related content to engage users, with some even expanding into the world of commerce to increase revenue. </p> <p>Here’s just a few examples, as well the reasons why it’s proving to be a profitable move.</p> <h3>Cosmopolitan</h3> <p>According to data, 10% of all engaged Americans have visited Cosmo.com. Up until recently, Cosmo has consistently written about the topic, choosing to ramp up activity ahead of and during the summer months when readers are most likely to attend events.</p> <p>After seeing an increase in traffic to this bridal content, the publisher decided to launch it as an official vertical all year round, giving ‘Weddings’ a dedicated category on the main site alongside ‘Style’, ‘Beauty’, ‘Love’ and ‘Video’.</p> <p><img src="https://assets.econsultancy.com/images/0008/5616/Cosmo_weddings.JPG" alt="" width="760" height="330"></p> <p>For Cosmo, the aim is to meet the obvious demand for wedding content, as well as draw in readers who would otherwise turn to standalone wedding publications like Brides. </p> <p>To ensure it doesn't alienate anyone who <em>isn't </em>getting married, the new vertical will offer a range of wedding-related content, including articles about bachelorette parties, as part of a wider <a href="https://econsultancy.com/blog/68384-how-cosmopolitan-reinvented-itself-became-the-number-one-women-s-magazine-in-the-uk/" target="_blank">strategy to reach a millennial audience</a>.</p> <p><img src="https://assets.econsultancy.com/images/0008/5615/Cosmo_insta.JPG" alt="" width="760" height="483"></p> <h3>InStyle</h3> <p>Last year, InStyle expanded its online presence from just fashion to include the verticals of home, entertaining and, you guessed it – weddings. It was partly done to help engage a wider demographic (which is naturally interested in a more varied subject matter), but also to increase the potential for advertising revenue.</p> <p>InStyle readers reportedly purchase an average of seven items based solely on ads. That’s more than any other competitor, even the likes of Vogue which famously includes a hefty amount of advertising. Adding weddings into the mix is only likely to increase this spend, especially when you consider the fact that InStyle has the highest number of readers with an annual household income of more than $100,000.</p> <p>With the average American wedding <a href="http://fortune.com/2017/02/03/wedding-cost-spending-usa-average/" target="_blank">said to cost $35,329</a>, this type of content is bound to appeal to InStyle’s more affluent demographic. What’s more, it aligns with the publication’s decision to become more of a luxury lifestyle title rather than a straightforward fashion mag.</p> <p><img src="https://assets.econsultancy.com/images/0008/5617/InStyle_weddings.JPG" alt="" width="760" height="707"></p> <h3>The Knot</h3> <p>While the aforementioned publishers use wedding content to increase readership and ad revenue, rival bridal site The Knot has ventured deeper into the world of commerce.</p> <p>In 2015, it acquired event marketplace Gigmasters in order to allow users to search and book venues, photographers, planners, hairdressers and more. </p> <p><img src="https://assets.econsultancy.com/images/0008/5618/The_Knot.JPG" alt="" width="760" height="519"></p> <p>By fusing content with commerce in this way, its aim is to reach users at every stage of the wedding process. From providing initial inspiration to help with finding a photographer and inviting guests – even a honeymoon when the wedding is over – the idea is that there’s no need for users to seek help or advice anywhere else.</p> <p>With its own retail component, The Knot also allows users to directly shop the items featured in its print and online magazine.  </p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">You'll love these little white dresses from <a href="https://twitter.com/Macys">@Macys</a>! <a href="https://twitter.com/hashtag/ad?src=hash">#ad</a> <a href="https://t.co/7iVweMaZdD">https://t.co/7iVweMaZdD</a> <a href="https://t.co/Bcy2LB4Q6b">pic.twitter.com/Bcy2LB4Q6b</a></p> — The Knot (@theknot) <a href="https://twitter.com/theknot/status/855053727257985024">April 20, 2017</a> </blockquote> <h3>Brides</h3> <p>Another publisher that has dipped its toes (or should that be fingers) into commerce is Brides – Conde Nast’s popular wedding title. Instead of an online marketplace on its own site however, it has partnered with a number of other retailers to launch products that have the Brides brand stamp of approval. </p> <p>These include a line of engagement rings called ‘In Love by Brides’ sold at Walmart, ‘Modern Bride Jewelry’ for JCPenney, plus a custom stationery line called ‘Brides Fine Wedding Papers’ sold in a number of US stores.</p> <p><img src="https://assets.econsultancy.com/images/0008/5619/In_Love_By_Brides.JPG" alt="" width="760" height="505"></p> <p>Using data to delve into the interests of readers, Brides discovered that a large proportion were interested in more affordable or budget-friendly weddings.</p> <p>By partnering with retailers like Walmart it has been able to deliver this, offering readers the chance to invest in more than just content.</p> <p><strong><em>Related articles:</em></strong></p> <ul> <li><em><a href="https://econsultancy.com/blog/68121-why-i-love-the-pool-and-its-refreshing-approach-to-publishing/" target="_blank">Why I love The Pool and its refreshing approach to publishing</a></em></li> <li><em><a href="https://econsultancy.com/blog/67494-five-ways-the-new-york-times-is-innovating-its-publishing-model/" target="_blank">Five ways The New York Times is innovating its publishing model</a></em></li> <li><em><a href="https://econsultancy.com/blog/67312-are-publishers-in-a-losing-battle-with-content-distribution-platforms/" target="_blank">Are publishers in a losing battle with content distribution platforms?</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/69029 2017-04-27T10:54:14+01:00 2017-04-27T10:54:14+01:00 MealPal review: Are Londoners hungry for a lunch subscription service? Nikki Gilliland <p>I was lucky enough to bag a free trial recently, so what’s a girl to do other than write a review about it? Here’s what I thought of the whole process.  </p> <h4>What does MealPlan offer?</h4> <p>Originally launching in New York City, MealPlan is a lunch subscription service that lets you reserve food at a number of participating restaurants. It offers two plans – both of which last for 30 days – £4.79 per meal for 12 or £4.39 per meal for 20.</p> <p>Either way, it guarantees you will pay less than a fiver each time, along with the promise of your lunch being ready and waiting so you don’t have to queue.</p> <p><img src="https://assets.econsultancy.com/images/0008/5644/Flexible_plans.JPG" alt="" width="760" height="396"></p> <h4>Planning ahead</h4> <p>You can use the service through a dedicated app or via the main website.</p> <p>Once you’ve signed up, you will be instructed to reserve your meal between 5pm and 9:30am for the next day. If you miss this time slot, you’ll have to wait until the ‘kitchen’ is open again the following evening. This could prove mildly annoying for some, but I found it quite enjoyable to plan ahead.</p> <p>It’s also handy if you're someone who finds yourself stuck in a food rut. The participating restaurants are listed in a visually-pleasing map format, which you can then filter by specific location or type of food. This means you might come across places you've never tried before - plus it's actually quite fun to browse and see what everyone's dish of the day will be.</p> <p><img src="https://assets.econsultancy.com/images/0008/5658/IMG_4974.PNG" alt="" width="250"></p> <p>It's important to stress that <strong>there is only one choice of meal from each restaurant</strong>. However, this meal changes on a daily basis, meaning that you still get a decent amount of variety over the course of a week. It also helps facilitate the service in the first place, as it means restaurants can produce a higher volume of meals in a shorter time frame when there is no customisation involved.</p> <p><img src="https://assets.econsultancy.com/images/0008/5659/IMG_4975.PNG" alt="" width="250"></p> <h4>Skipping the queue (and deliberation)</h4> <p>Instead of paying more for delivery, MealPal is hoping that consumers will be drawn in by the prospect of paying less to pick up in person – getting one over on the likes of <a href="https://econsultancy.com/blog/68206-ubereats-vs-deliveroo-a-comparison-of-the-app-user-experience/" target="_blank">Deliveroo and UberEats</a>. Unsurprisingly, it heavily leans on the fact that consumers can skip the queue when they arrive.</p> <p>This is one area I was a little dubious about. It’s London after all – surely those already queuing will be less than pleased about people jumping ahead?</p> <p>Having said that, my experiences have so far been pretty seamless. More often than not, I have spotted other MealPal members politely enquiring at the side of counters and merely followed suit. If the company grows in popularity, however, one problem could be restaurants keeping on top of this demand at the same time as satisfying regular customers. </p> <p>Alongside the no-queue element, if you’re an indecisive sort, you might also enjoy the fact that you don’t have to make a decision on the spot. What's more, it means that you can actually spend more of your lunch break enjoying it rather than waiting around.</p> <p><img src="https://assets.econsultancy.com/images/0008/5660/IMG_4976.PNG" alt="" width="250"></p> <h4>Is it worth it?</h4> <p>I generally found there was no skimping on portion-size with MealPal, meaning you'd definitely be paying more if you ordered as a regular customer. You can also leave feedback on factors such as size and speed after each meal, and the app will learn your preferences over time in order to offer suggestions you might like.</p> <p>Overall, there’s no denying that it’s a viable way to save money for those who buy their lunch every day. Of course, success also depends on whether or not you’re guaranteed to use up all your meals within the time frame.</p> <p>This might put off customers from keeping subscriptions for the long-term, with a lack of freedom and repetitive menus being potential bugbears. Also keep in mind that, although most participating restaurants are littered in the City, Soho and Canary Wharf, there are more in some areas than others.</p> <p>Will I be signing up? I could be persuaded to give it a proper go in future, if cancelling membership is hassle-free. It beats going to Pret seven days a week anyway. </p> <p><strong><em>Related reading:</em></strong></p> <ul> <li><em><a href="https://econsultancy.com/blog/68197-which-restaurants-deliver-the-best-mobile-web-ux/" target="_blank">Which restaurants deliver the best mobile web UX?</a></em></li> <li><em><a href="https://econsultancy.com/blog/64445-why-aren-t-restaurants-taking-advantage-of-mobile-search/" target="_blank">Why aren't restaurants taking advantage of mobile search?</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/69036 2017-04-27T10:52:19+01:00 2017-04-27T10:52:19+01:00 Six ways Aldo’s new mobile site streamlines the shopping experience Nikki Gilliland <p>Designed to make shopping more seamless across all channels, the mobile site in particular has got customer convenience in mind. Here are six features that deliver on the promise.</p> <h4>Prominent imagery and reviews</h4> <p>One major focus of Aldo’s redesign has been making it easier for mobile users to gain a more detailed view of the product – recognising that even in-store shoppers would like <a href="https://econsultancy.com/blog/9366-ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/" target="_blank">customer reviews and ratings</a>.</p> <p>Reviews are now a prominent feature on all product pages, including information about general sizing, calf size and width. It even allows customers to give feedback on where or how they have worn the item – e.g. ‘wear it for prom or party’ – to give reviews much more depth.</p> <p><img src="https://assets.econsultancy.com/images/0008/5715/Product_pages_2.JPG" alt="" width="250"></p> <p>Alongside this, imagery is now at the forefront with photo galleries showcasing products from multiple angles. As well as giving a better view of the product, this also makes the mobile site look much more slick and polished.</p> <p><img src="https://assets.econsultancy.com/images/0008/5716/Product_pages.JPG" alt="" width="250"></p> <h4>Social tie-ins </h4> <p>Today, <a href="http://www.fourthsource.com/social-media/social-media-shopping-next-step-retail-21641" target="_blank">more than half of consumers</a> who follow a brand on social media say they do so to research products and find inspiration. In line with this changing user behaviour, Aldo has introduced user-generated content into its mobile site, with an Instagram feed embedded directly into the homepage.</p> <p>Not only does this draw on the <a href="https://econsultancy.com/blog/68409-four-key-trends-within-the-world-of-influencer-marketing/" target="_blank">power of influencers</a>, but it also helps to drive additional purchases, with the ‘Shop the look’ feature including multiple products in one image.</p> <p><img src="https://assets.econsultancy.com/images/0008/5717/Shop_the_Look.JPG" alt="" width="250"></p> <h4>In-store convenience</h4> <p>Recognising the fact that not everyone who browses online will want to checkout, the ‘Find a Store’ feature lets users locate the product to buy offline.</p> <p>Using geo-locational technology, it is super quick and easy to locate the store that’s nearest to you. With information on store opening times and an indication of how many items are in stock, it’s a highly effective way of driving offline conversions based on mobile interest. </p> <p><img src="https://assets.econsultancy.com/images/0008/5718/Find_a_store_2.JPG" alt="" width="250"></p> <h4>True-Fit technology</h4> <p>In a bid to <a href="https://econsultancy.com/blog/68477-how-six-online-retailers-are-combatting-wrong-size-returns/" target="_blank">reduce returns</a>, Aldo is another retailer to integrate True Fit – technology that helps customers find the right size.</p> <p><img src="https://assets.econsultancy.com/images/0008/5719/TrueFit_2.JPG" alt="" width="250"></p> <p>By asking users the brand and size of a shoe that fits them particularly well, it is then able to tell them whether an item will be true to size, or whether to scale up or down.</p> <p>According to research, 60% of consumers say that they would be willing to provide information like this if it meant they'd be guaranteed the perfect fit first time. When it comes to shopping on mobile in comparison to in person, this reassurance can massively increase the likelihood of a transaction.</p> <p><img src="https://assets.econsultancy.com/images/0008/5720/True_Fit_3.JPG" alt="" width="250"></p> <h4>Post-purchase tracking</h4> <p>Of course, the customer journey does not end after the point of purchase, which is nicely highlighted by Aldo’s easy tracking feature.</p> <p>Instead of hiding it within a help or customer service section, this is located towards the bottom of the landing page, with large font to catch the user’s attention.</p> <p><img src="https://assets.econsultancy.com/images/0008/5721/Easy_tracking.JPG" alt="" width="250"></p> <p>As well as being useful post-purchase, it is also likely to instil confidence in those in the early browsing stages, indicating that the brand is focused on delivering good customer service.</p> <h4>Simplified checkout  </h4> <p>Multiple forms or mandatory sign-ups are likely to increase <a href="https://econsultancy.com/blog/67120-12-ways-to-reduce-basket-abandonment-on-your-ecommerce-site/" target="_blank">basket abandonment rates</a>, and when it comes to mobile, customers have even less time for complicated processes.</p> <p>Aldo’s redesign has simplified this experience, giving users the option for a guest checkout as well as condensing everything into a single page.</p> <p><img src="https://assets.econsultancy.com/images/0008/5722/Checkout_2.JPG" alt="" width="250"></p> <p>Upfront delivery information and returns policies are also helpful for providing reassurance throughout the process, driving customers towards that all-important final purchase.</p> <p><em><strong>Related articles:</strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/68465-eight-features-to-appreciate-on-fat-face-s-new-ecommerce-site/">Eight features to appreciate on Fat Face’s new ecommerce site</a></em></li> <li><em><a href="https://econsultancy.com/blog/66644-how-debenhams-site-redesign-led-to-ecommerce-sales-growth/" target="_blank">How Debenhams' site redesign led to ecommerce sales growth</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/69028 2017-04-21T15:10:00+01:00 2017-04-21T15:10:00+01:00 10 tremendous digital marketing stats from this week Nikki Gilliland <h3>UK search data shows surge in ‘snap election’ queries</h3> <p>Following on from the announcement of the snap general election this week, Hitwise has analysed how the UK responded online.</p> <p>Data shows there was a 2,000% increase in searches for Theresa May on print media sites, while three out of five searches on Tuesday 18th were about the election news. Most searches were in the form of questions, with the nation generally appearing unsure about what a ‘snap election’ actually means.</p> <h3>One fifth of retailers are failing to offer preferred delivery options</h3> <p><a href="http://ampersandcommerce.com/insights/yougov-consumer-survey-delivery-2017/" target="_blank">Research from Ampersand</a> has found that many of the UK’s biggest retailers are failing to offer next day delivery, despite a YouGov survey showing that 58% of people favour this method over any other.</p> <p>In comparison to 2014, Ampersand found that most people still favour next day delivery over click and collect and same day delivery, with preference for this increasing 6% within three years. </p> <p>Meanwhile, preference for same day delivery has gone from 21% in 2014 down to 12% this year.</p> <p><img src="https://assets.econsultancy.com/images/0008/5625/Ampersand.JPG" alt="" width="780" height="492"></p> <h3>UK add-to-basket rates on the up in Q4</h3> <p>Monetate's latest <a href="http://info.monetate.com/ecommerce_report_EQ4_2016.html" target="_blank">ecommerce report</a> has revealed that UK add-to-basket rates were 3.75% higher in Q4 2016 than a year previously. </p> <p>The report also shows that both global and UK conversion rates were lower this Q4 than in 2015. However, global and UK conversion rates saw its first increase since Q4 of 2015.</p> <p>Meanwhile, website visits via mobile continued to increase globally, with 44% of UK website visits coming from smartphones.</p> <h3>75% of UK consumers have not spoken to a chatbot</h3> <p>New research from <a href="https://insights.ubisend.com/2017-chatbot-report" target="_blank">Ubisend</a> has uncovered the brand characters people would most like to see turned into chatbots. Compare the Market’s Meerkats topped the poll, followed by the Andrex puppies and Nespresso’s George Clooney. </p> <p>Other research found that 75% of UK consumers have not yet spoken to a chatbot, however, 57% of consumers are aware of what a chatbot is. </p> <p>Lastly, 35% want to see more companies adopting chatbots to solve their queries, with 68% citing ‘reaching the desired outcome’ as the most important factor in their experience.</p> <p><img src="https://assets.econsultancy.com/images/0008/5628/chatbots.JPG" alt="" width="780" height="297"></p> <h3>Expedia outperforms other travel brands with 7% market share</h3> <p>Conductor has released its first ever <a href="https://www.google.co.uk/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=1&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwis1ZyKnbXTAhXOaVAKHc0ZA4EQFggiMAA&amp;url=http%3A%2F%2Fww2.conductor.com%2Frs%2F149-ZMU-763%2Fimages%2FConductor-Organic-Online-Market-Share-Report-Holiday-2016.pdf&amp;usg=AFQjCNGO-bWF8Ak2EEpMJ7kZeecHFR3fjA" target="_blank">Organic Market Share</a> report, detailing the brands that excel at reaching consumers from organic search.</p> <p>In the travel category, Expedia was found to be the overall top performer, taking a 7% market share. Meanwhile, TripAdvisor dominates the ‘early stages’ of the consumer journey category with a 10% share. </p> <p>Data shows that airlines, car rental companies and hotel chains (including Hilton) have the potential to increase their visibility. </p> <p><img src="https://assets.econsultancy.com/images/0008/5627/Online_market_share.JPG" alt="" width="713" height="404"></p> <h3>Consumers prefer traditional advertising to digital</h3> <p>Research by Kantar Media has found that UK consumers feel significantly more positive about advertising on traditional platforms, such as TV and magazines, than they do about online formats.</p> <p>In a survey, 33% said they actively dislike seeing advertising on online video services and search engines, while 30% dislike being served ads in news and articles online. In contrast, only 13% and 14% of consumers dislike seeing ads in printed newspapers and printed magazines.</p> <p>With online ads predicted to account for more than half of all advertising spend in the next few years, this provides food for thought for brands.</p> <h3>Connected shopping driven by Generation Y </h3> <p>New research from Savvy suggests that the mass adoption of smartphones and social media has contributed to a fundamental change in the path to purchase.</p> <p>Data shows that Generation Y is driving changes in retail due to being constantly connected. 66% say they regularly use their smartphone to buy products and 49% regularly use their smartphones while in the supermarket. While this group represents around a third of shoppers at the moment, they are predicted to account for 47% by 2022.</p> <p><img src="https://assets.econsultancy.com/images/0008/5634/connected_shopper.jpg" alt="" width="680" height="453"></p> <h3>UK marketers increase budgets in 2017</h3> <p>According to data from the Q1 2017 <a href="http://www.ipa.co.uk/page/ipa-bellwether-report#.WPnTjtLyuUk" target="_blank">IPA Bellwether Report</a>, marketing budgets increased in Q1 2017 with significant growth seen in internet and main media advertising categories.  </p> <p>The report suggests that the overall outlook for 2017/18 is positive, with 26.1% of companies suggesting growth in total budgets for the coming year. Meanwhile, ad spend is now predicted to grow 0.6%, replacing the previous forecast of -0.7%.</p> <h3>Only 55% of Brits associate Easter with religion</h3> <p>New <a href="https://yougov.co.uk/news/2017/04/13/only-55-brits-associate-jesus-christ-easter/" target="_blank">research from YouGov</a> has found that Brits are more likely to think of Easter in relation to chocolate eggs than religious connotations. </p> <p>In a survey of 2,670 UK adults, only 55% said they personally associate Jesus with Easter, while 67% said they associate it with a bank holiday. Chocolate eggs is clearly at the forefront of everyone’s minds, with 76% associating this with Easter above anything else.</p> <p>In a separate study, Captify analysed found that Cadbury products dominate searches for chocolate eggs, with Crème Egg accounting for 29% of searches and Mini Eggs accounting for 18%.</p> <p><img src="https://assets.econsultancy.com/images/0008/5626/YouGov.JPG" alt="" width="650" height="752"></p> <h3>Luxury ad spend predicted to shift online </h3> <p>Zenith's <a href="https://www.zenithmedia.com/product/advertising-expenditure-forecasts" target="_blank">latest report</a> suggests that expenditure on luxury advertising is set to recover, with growth predicted to occur due to an increase in online spend. Zenith predicts a 3.9% rise in 2017 – a welcome figure following a 0.5% decline in 2016.</p> <p>It also predicts that the internet will become the main luxury advertising medium in 2018, despite print currently being the principal medium, accounting for 32.7% of ad spend in 2016 compared to 25.8% for internet advertising.</p> tag:econsultancy.com,2008:BlogPost/68891 2017-03-15T11:37:14+00:00 2017-03-15T11:37:14+00:00 Realising the potential of mobile analytics [infographic] Nikki Gilliland <p>According to research by Google and Econsultancy, leading marketers are 75% more likely than the mainstream to have moved to a more holistic model of measurement in the last two years. What’s more, leading marketers are 83% more likely to than their peers to include cross-device data. </p> <p>Of course, the latter doesn’t just mean looking at <em>what</em> consumers are buying, but taking into consideration all moments that matter in order to gain a complete view of the consumer journey. And more importantly: using it to inform decision-making.</p> <p>For further information on this, you can download Econsultancy’s <a href="https://econsultancy.com/reports/driving-growth-with-measurement-in-a-mobile-world/" target="_blank">Driving Growth with Measurement in a Mobile World</a> report, published in association with Google. You can also check out more related stats in the Google infographic below.</p> <p><a href="https://www.thinkwithgoogle.com/infographics/mobile-measurement-potential-drive-growth.html" target="_blank"><img src="https://assets.econsultancy.com/images/0008/4638/infographic.jpg" alt="" width="700" height="3297"></a></p> tag:econsultancy.com,2008:BlogPost/68857 2017-03-03T10:43:00+00:00 2017-03-03T10:43:00+00:00 Device-centric analytics might be giving you inaccurate conversion rates Nikki Gilliland <p>Here are a few more key points from <a href="http://www.criteo.com/resources/cross-device-commerce-report-h2-2016/">Criteo’s report</a>, illustrating why retailers should take multiple devices into consideration. </p> <h3>The danger of undervaluing consumers</h3> <p>First, the report highlights how retailers should forgo a device-centric analytics strategy for a user-centric one. Instead of a singular point of view, the latter enables a comprehensive understanding of the entire consumer journey, including browsing behaviour and intent. </p> <p>If retailers merely concentrate on behaviour from a single device, they could be missing out on vital information such as at what point shoppers are abandoning their basket, or what might increase the chances of a conversion. With one-third of purchase journeys taking place across multiple devices, retailers could also be miscalculating key metrics.</p> <p>What’s more, the report found that conversion rates are on average 1.4 times higher from cross-device measurement than those seen through a device-centric approach – retailers risk highly undervaluing and therefore underinvesting in consumers as a result.</p> <p><img src="https://assets.econsultancy.com/images/0008/4297/Criteo_1.JPG" alt="" width="740" height="675"></p> <h3>Helping to optimise the consumer experience </h3> <p>So what can a user-centric view give us? In short - greater accuracy. </p> <p>Criteo found that consumers actually view more products, add more items to basket, and checkout more than traditional analytics might suggest.</p> <p><img src="https://assets.econsultancy.com/images/0008/4298/Criteo_2.JPG" alt="" width="712" height="656"></p> <p>With a cross-device strategy, retailers can utilise this information, becoming better equipped to optimise the overall <a href="https://econsultancy.com/blog/67168-so-what-exactly-does-customer-experience-cx-mean/">consumer experience</a>. For instance, in the context of targeted offers and discounts or promoting one-click checkout – both factors that could help to encourage a mobile purchase.</p> <p>Similarly, the idea that people use their smartphone to research before only buying on desktop should be buried. This is no longer the case for the majority of consumers, with mobile being continuous and ever-present regardless of the device the final purchase is made on.</p> <h3>Cross-device shopping seen in all categories</h3> <p>In terms of retail categories, it appears that no one is exempt from the multi-device consumer journey. While fashion consumers remain some of the biggest adopters of smartphone shopping, all types of retailers are seeing an increase in mobile transactions.</p> <p>Interestingly, sporting goods has seen one of the biggest leaps, with its mobile share of transactions growing 30% year-on-year, overtaking mass merchants and health and beauty.</p> <p>Now, as many sports brands aim to capture consumer interest through <a href="https://econsultancy.com/training/courses/online-community-management/">community management</a> and social media, it’s not unusual for product discovery to occur in spaces other than a main ecommerce site. Take Nike or Adidas Originals, for example. The latter is well-known for driving interest in new product launches through <a href="https://econsultancy.com/blog/68785-how-adidas-originals-uses-social-media-to-drive-sales/" target="_blank">creative content on social</a>.</p> <p><img src="https://assets.econsultancy.com/images/0008/4299/Criteo_3.JPG" alt="" width="708" height="674"></p> <h3>Apps outperforming mobile browsers</h3> <p>Lastly, with retailers capturing 55% of transactions via apps versus 45% on mobile, Criteo suggests that retailers should invest in <a href="https://econsultancy.com/blog/66837-three-points-to-consider-when-developing-a-mobile-app-strategy/" target="_blank">mobile apps</a> wherever possible. </p> <p><img src="https://assets.econsultancy.com/images/0008/4300/Apps_Criteo.JPG" alt="" width="569" height="335"></p> <p>That being said, transactions are not the only reason to invest in them. </p> <p>Now, more consumers are using apps in conjunction with the physical shopping experience, using them in-store to redeem discounts, compare prices and read reviews. With mobile playing a role in all parts of the consumer journey - from browsing to purchasing - this means retailers must ensure the user experience is consistent and seamless.</p> <p>Not <em>only</em> for mobile, of course, but across all devices and platforms.</p> <p><strong><em>Related reading:</em></strong></p> <ul> <li><em><a href="https://econsultancy.com/blog/68369-five-ways-to-improve-your-cross-device-marketing/" target="_blank">Five ways to improve your cross-device marketing</a></em></li> <li><em><a href="https://econsultancy.com/blog/67132-cross-device-tracking-in-the-affiliate-channel-which-method-is-best/" target="_blank">Cross-device tracking in the affiliate channel: Which method is best?</a></em></li> </ul> <p><em><strong>For more on this topic, be sure to check out Econsultancy's <a href="https://econsultancy.com/reports/topics/mobile/" target="_blank">mobile research</a>.</strong></em></p> tag:econsultancy.com,2008:BlogPost/68767 2017-02-07T10:28:08+00:00 2017-02-07T10:28:08+00:00 How retailers are targeting mobile shoppers this Valentine’s Day Nikki Gilliland <p>With last-minute and on-the-move gift buying a real (if somewhat depressing) phenomenon, retailers need to ensure they are meeting the demand.</p> <p>With this in mind, here’s how retailers are targeting Valentine’s Day shoppers on mobile.</p> <h3>Debenhams</h3> <p>Debenhams is targeting consumers early this year, sending out a Valentine’s Day email before the end of January. With a growing number of people <a href="http://www.zdnet.com/article/consumers-prefer-marketing-offers-via-email-over-social-media-according-to-new-study/" target="_blank">using smartphones to check email</a>, this tactic is effective for prompting mobile shoppers.</p> <p>With a focus on gift guides, the creative is a fairly standard affair.</p> <p><img src="https://assets.econsultancy.com/images/0008/3584/Debenhams_subject_line.JPG" alt="" width="250"></p> <p><img src="https://assets.econsultancy.com/images/0008/3583/Debenhams_email.JPG" alt="" width="250"></p> <p>Debenhams is already promoting Valentine’s Day quite heavily on its mobile site, too, using a prominent homepage banner.</p> <p>However, the banner sends users straight to the lingerie category rather a general category page. Which is an odd move, as it could be sending mobile shoppers towards items they might not be interested in, which is potentially very disruptive.</p> <p><img src="https://assets.econsultancy.com/images/0008/3586/Debenhams.JPG" alt="" width="250">  <img src="https://assets.econsultancy.com/images/0008/3587/Debenhams_3.JPG" alt="" width="250"></p> <p>Luckily, it also promotes an ‘Editor’s Picks’ article from the Debenhams blog, which points consumers to the various other items on offer.</p> <p><img src="https://assets.econsultancy.com/images/0008/3588/Debenhams_2.JPG" alt="" width="250"></p> <h3>Firebox </h3> <p>Firebox is another adopter of Valentine’s Day-themed emails, using a humorous tone and personalisation elements to tempt consumers into clicking through to the mobile site.</p> <p><img src="https://assets.econsultancy.com/images/0008/3595/Firebox_email.JPG" alt="" width="250"></p> <p>Unfortunately, the mobile experience is less than inspiring.</p> <p>All Valentine’s Day items are lumped into a single category (with no filters for him or her, etc.)</p> <p><img src="https://assets.econsultancy.com/images/0008/3595/Firebox_email.JPG" alt="" width="250">  <img src="https://assets.econsultancy.com/images/0008/3598/Firebox_2.JPG" alt="" width="250"></p> <p>This means users are required to endlessly scroll through potential gift ideas, which could quickly lead to boredom and higher abandonment rates.</p> <p>It would make sense to incorporate some kind of sorting system, at the very least, to help channel mobile browsing.</p> <h3>H&amp;M</h3> <p>H&amp;M is not promoting February 14 too heavily on mobile, choosing instead to include subtle category banners towards the bottom of the homepage.</p> <p>The curated children’s category is an original approach, which nicely balances out its focus on stereotypical Valentine’s Day gifts elsewhere.</p> <p><img src="https://assets.econsultancy.com/images/0008/3600/H_M.JPG" alt="" width="250"></p> <p>Again, lingerie seems to be a big theme, with an email that oddly relates ‘luxurious’ to skimpy underwear. </p> <p>With no indication of any other related categories, this could lead mobile users to assume it's the only option from H&amp;M.</p> <p><img src="https://assets.econsultancy.com/images/0008/3601/H_M_subject_line.JPG" alt="" width="300" height="61"></p> <p><img src="https://assets.econsultancy.com/images/0008/3602/H_M_email.JPG" alt="" width="250"></p> <h3>Tesco</h3> <p>Last year, sales of flowers increased by a whopping 220%, making it the biggest Valentine’s Day category of all.</p> <p>Unsurprisingly, many retailers have cottoned on to this, with the likes of Tesco using the category to drive sales on mobile.</p> <p><img src="https://assets.econsultancy.com/images/0008/3603/Tesco_1.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/3604/Tesco.JPG" alt="" width="250"></p> <p>While the homepage banner is restrained, Tesco is ramping up the incentives by offering free delivery and a free vase if you order online.</p> <p>I also noticed that Tesco is now prompting customers to sign up for alerts when new items come into or back into stock – a tactic which could help to turn mobile browsers into buyers at a later date.</p> <p><img src="https://assets.econsultancy.com/images/0008/3605/Tesco_3.JPG" alt="" width="250"></p> <h3>Thorntons</h3> <p>Despite a <a href="https://econsultancy.com/blog/68535-thorntons-fudges-site-relaunch-asks-customers-to-re-register/" target="_blank">relaunch marred by migration problems</a>, Thorntons is hoping to bounce back with an effective Valentine’s Day campaign.</p> <p>The creative is one of the most appealing I’ve seen, capitalising on pretty imagery and the sleek new design of its mobile site.</p> <p><img src="https://assets.econsultancy.com/images/0008/3606/Thorntons_2.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/3607/Thorntons.JPG" alt="" width="250"></p> <p>The navigation is somewhat of a mixed bag, however.</p> <p>While there is the option to sort the Valentine's Day category by best sellers or price, there's no option to filter by type of gift, meaning users are left scrolling or searching elsewhere on-site.</p> <h3>House of Fraser</h3> <p>House of Fraser has nicely incorporated Valentine’s Day on its mobile site, making gifts front and centre on the homepage.</p> <p><img src="https://assets.econsultancy.com/images/0008/3608/House_of_Fraser.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/3609/House_of_Fraser_2.JPG" alt="" width="250"></p> <p>It’s also one of the easiest mobile browsing experience I’ve come across, breaking down categories by gender and price. Likewise, it allows users to further filter by type of gift.</p> <p>Instead of bombarding users with a particular category (e.g. lingerie) or lumping all items together, it aids the mobile journey and nicely showcases relevant items.</p> <p><img src="https://assets.econsultancy.com/images/0008/3610/House_of_Fraser_3.JPG" alt="" width="250"></p> <h3>Lush</h3> <p>Lastly, Lush is a good example of how to use seasonal holidays to drive sales.</p> <p><img src="https://assets.econsultancy.com/images/0008/3611/Lush.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/3614/Lush_2.JPG" alt="" width="250"></p> <p>By creating a specific range of products for Valentine’s Day and promoting it across all channels, it aims to capture consumer attention and increase spending (even though mobile users might not even be browsing for this reason).</p> <p>I particularly like how the creative does not mention 'gifts', meaning that consumers won’t be discouraged from buying regardless of relationship status.  </p> <p><img src="https://assets.econsultancy.com/images/0008/3613/Lush_3.JPG" alt="" width="250"></p> tag:econsultancy.com,2008:BlogPost/68776 2017-02-03T14:28:00+00:00 2017-02-03T14:28:00+00:00 10 astounding digital marketing stats from this week Nikki Gilliland <p>As always, the <a href="https://econsultancy.com/reports/internet-statistics-compendium" target="_blank">Internet Statistics Compendium</a> is ready and waiting if you’re in the mood for something a little extra.</p> <h3>34% of brands admit internal silos</h3> <p>New research from Oracle highlights how closer collaboration between sales and marketing teams is required to better target audiences and increase sales.</p> <p>However, despite also recognising the need, many organisations are failing to put it into practice. </p> <p>The Oracle survey found that 34% of brands admit their sales, marketing and customer service teams work completely independently of each other, leading to a lack of customer insight.</p> <p>In terms of the reasons why, 33% blame it on their current systems and technologies, while 30% say their corporate culture makes it tricky for sales and marketing teams to align priorities.</p> <h3>Millennials increasingly influencing tech-buying decisions</h3> <p>With millennials predicted to make up 50% of the US workforce by 2020, <a href="https://business.linkedin.com/marketing-solutions/blog/marketing-for-tech-companies/2017/millennials-and-gen-x-decision-makers-achieving-more--together">Linkedin has been exploring how younger generations</a> are influencing technology buying decisions in the workplace.</p> <p>In a survey of 5,470 global professionals, it found that 61% of younger millennials (age 19-25) contribute to their companies’ technology purchases, with one in three already being decision-makers. Older millennials (those aged 25-35) are said to have even more influence, with 68% contributing to decisions.</p> <p>Lastly, Generation X still holds the power, with 85% of employees aged 36-50 deciding technology purchases or managing the budget.</p> <p><img src="https://assets.econsultancy.com/images/0008/3667/Linkedin.JPG" alt="" width="428" height="519"></p> <h3>Searches for US visas surge following travel ban</h3> <p>Following Trump’s travel ban, Hitwise data has revealed that searches for American visas have since increased by 34%. More specifically, searches for “visa for USA from UK” and “US visa waiver” have been among the highest.</p> <p>This is similar to what happened after Brexit, when Hitwise witnessed a 300% increase in searches related to moving to the EU. </p> <p>Following the week’s news coverage, approximately one in every 10,000 searches over three days related to the “travel ban”, which is an increase of 2,045% since January 28.</p> <h3> </h3> <h3>One in 10 Gmail users say emails are miscategorised</h3> <p>Gmail’s automatic sorting feature is proving less than effective, with one in 10 users reporting incorrectly categorised messages.</p> <p>This is according to new research from Return Path, leading to warnings that marketers should be more vigilant about how and where their messages are being delivered.</p> <p>The study found that 45% of tabbed inbox users check the ‘Promotions’ tab - used to aggregate marketing promotions and other offers - at least once per day. As a result, if marketing email is delivered to another tab, it could be missed entirely.     </p> <p><img src="https://assets.econsultancy.com/images/0008/3665/gmail.jpg" alt="" width="680" height="453"></p> <h3>UK consumers spent the most via mobile last Christmas </h3> <p>According to Adobe’s latest Digital Index, UK shoppers spent more via mobile last Christmas than the US or any other European nation. </p> <p>Data shows that 60% of online visits to UK retailers over Christmas were made on mobile, and of every £10 spent online in the UK, £4.10 came from a mobile device. </p> <p>Insight suggests that this could be due to a rise in last-minute buying, with the amount spent on the last Monday before Christmas increasing by 50% in 2016.</p> <h3>Live chat leads to greater customer loyalty</h3> <p>A new <a href="https://skilled.co/resources/live-chat-best-customer-service-right-now/" target="_blank">infographic</a> by Skilled highlights how live chat on ecommerce sites can lead to increased levels of customer satisfaction and loyalty.</p> <p>Studies show that 63% of live chat users said they are more likely to return to the site as a result. Interestingly, Mexico is said to be the leader of live chat, with the highest customer satisfaction rate of 94.11%.</p> <p><img src="https://assets.econsultancy.com/images/0008/3663/Skilled.JPG" alt="" width="674" height="342"></p> <h3>Nearly two in five shoppers have used their phone to pay in-store</h3> <p>MEF’s <a href="http://mobileecosystemforum.com/mobile-money-report/" target="_blank">Mobile Money Report</a> has revealed that mobile payments are on the rise, with nearly two in five shoppers using their smartphone to make a purchase in-store.</p> <p>From analysis of 6,000 consumers in nine countries, it also found that 78% of people have made a purchase using an app or mobile site.</p> <p>Mobile banking looks to be on a similar path, with 61% of respondents saying they now use their mobile phone to bank, and 44% using an app to check their balance.</p> <h3>Consumers see over half of brand content as ‘clutter’</h3> <p>The <a href="http://www.meaningful-brands.com/en" target="_blank">Meaningful Brands</a> report by Havas has revealed that over half of consumers view brand content as poor or irrelevant.</p> <p>In a study of 375,000 people across 33 countries, Havas found that while 84% of respondents expect brands to produce content of some kind, 60% of it fails to deliver any personal benefit.</p> <p>Consequently, we can see that the greater the impact on a person’s well-being, the more likely content is to be perceived as meaningful or effective.</p> <p><img src="https://assets.econsultancy.com/images/0008/3664/Havas.JPG" alt="" width="680" height="426"></p> <h3>80% of marketers describe data as ‘critical’ to success</h3> <p>A new GDMA survey has highlighted how customer data has become an indispensable asset, with 80% of global respondents citing it as critical to their marketing efforts.</p> <p>UK marketers are increasingly relying on data, coming top of all countries when asked about its importance.</p> <p>As a result, investment in data-driven marketing and advertising is still on the rise, with over half of global respondents saying they increased their spending in this area in 2016.</p> tag:econsultancy.com,2008:BlogPost/68761 2017-02-01T15:04:00+00:00 2017-02-01T15:04:00+00:00 Does ‘buy now, pay later’ reduce mobile basket abandonment? Nikki Gilliland <p>According to MEF’s new <a href="http://mobileecosystemforum.com/mobile-money-report/" target="_blank">Mobile Money Report</a>, 58% of people have started to pay for something via mobile, only to abandon it before the final checkout. </p> <p>With 31% saying this was because they were asked for too much sensitive information, and 21% saying the process was too long – it has been suggested that offering a ‘buy now, pay later’ option could help combat this. </p> <p>But would this option really prevent buyers from abandoning their baskets?</p> <p>Here’s a bit more info on the feature, as well as how online retailers are currently incorporating it. And to learn more about mobile UX, check out these Econsultancy resources:</p> <ul> <li><a href="https://econsultancy.com/training/courses/mobile-user-experience-mobile-marketing/">Mobile UX (User Experience) &amp; Marketing Training</a></li> <li><a href="https://www.econsultancy.com/reports/user-experience-and-interaction-design-for-mobile-and-web">User Experience and Interaction Design for Mobile and Web</a></li> </ul> <h3>Paying at a later date</h3> <p>Some retailers have been offering the option to ‘pay later’ for a while, however this has commonly involved opening a credit account with potentially steep interest rates.</p> <p>Recently, a number of new third-party payment companies have popped up, aiming to offer more flexible and transparent services, and bridging the gap between consumers and retailers.</p> <p>Brands like FuturePay and Klarna essentially pay the retailer first, which means the consumer then owes them. These companies typically promote low or no interest as well as multiple payment options, providing the consumer with greater flexibility. </p> <p>Of course, there is still the suggestion that it is irresponsible to offer any type of credit, however companies like Klarna deliberately position themselves as an alternative to stereotypical credit companies.</p> <p>With a focus on the quick, easy and trustworthy nature of the service - it's all about making the mobile shopping experience as smooth as possible.</p> <h3>How do retailers promote pay later?</h3> <h4>AO</h4> <p>AO is known for its customer-centric approach, so it's unsurprising that it offers multiple payment options.</p> <p><img src="https://assets.econsultancy.com/images/0008/3534/AO_1.JPG" alt="" width="350" height="632"></p> <p>Partnering with credit company V12, it offers consumers the opportunity to 'pay on finance' - meaning they can pay nothing for six months or spread the cost (with interest). </p> <p><img src="https://assets.econsultancy.com/images/0008/3532/AO_2.JPG" alt="" width="350" height="619"></p> <p>The service has been around for a while, meaning that the wording is rather out-dated and jargon-heavy. The focus on 'interest free credit' sounds rather serious as opposed to the general notion of paying at a later date, which could put potential customers off.</p> <h4>Currys</h4> <p>Curry's is another retailer that offers flexible credit, but it is poorly promoted on mobile.</p> <p><img src="https://assets.econsultancy.com/images/0008/3530/Currys_1.JPG" alt="" width="350" height="616"></p> <p>While it is highlighted on the product page, consumers are still required to fill out a lengthy checkout form before the option arises again.</p> <p>Similar to AO, the sheer amount of information offered here is also likely to confuse or put consumers off from using it to make the purchase.</p> <p><img src="https://assets.econsultancy.com/images/0008/3531/Curry_s_2.JPG" alt="" width="368" height="664"></p> <h4>GHD</h4> <p>GHD is just one of the retailers that has partnered with new third-party payment company, Klarna.</p> <p><img src="https://assets.econsultancy.com/images/0008/3535/GHD_1.JPG" alt="" width="350" height="632"></p> <p>There is immediately a much bigger focus on transparency and simplicity, with a lot of copy dedicated to explaining the concept.</p> <p><img src="https://assets.econsultancy.com/images/0008/3537/GHD_2.JPG" alt="" width="350" height="630"></p> <p>This extends to the checkout process, which includes the enticing 'shop now, pay later' option.</p> <p>By including it alongside the standard credit card or PayPal options, it's likely to catch the consumer's attention.</p> <p><img src="https://assets.econsultancy.com/images/0008/3538/GHD_3.JPG" alt="" width="350" height="608"></p> <h4>Clarks </h4> <p>Clarks Australia is another retailer that has partnered with a third-party payment provider.</p> <p>It is also one of the most heavily promoted examples, including links to AfterPay on its homepage and on each product page.</p> <p><img src="https://assets.econsultancy.com/images/0008/3540/Clarks_1.JPG" alt="" width="350" height="624"></p> <p>This is undoubtedly the most effective approach.</p> <p>Not only does it let the user know early on, but it allows them to explore the concept instead of being confronted with it at the checkout.</p> <p><img src="https://assets.econsultancy.com/images/0008/3541/Clarks_2.JPG" alt="" width="350" height="620"></p> <h3>Will it reduce basket abandonment?</h3> <p>So, back to the real question at hand. Does the option to pay later really provide futher incentive to checkout on mobile?</p> <p>From the aforementioned examples, we are able to see that the way brands promote and present this information has an impact.</p> <p>The likes of AO and Currys - with their finance-heavy descriptions and dense explanations - might put consumers off, simply because this type of information is not convenient or engaging on mobile.</p> <p>However, with the subtler approach demonstrated by GHD and Clarks (plus the customer-centric nature of the third-party companies) - customers are more likely to show interest.</p> <p>Likewise, prominent promotion of 'shop now, pay later' on product pages and as early as possible during the checkout is key. For mobile shoppers making quick or spontaneous purchases - the concept sounds enticing.</p> <p>Despite recent criticism over '<a href="http://www.bbc.co.uk/news/business-38378069" target="_blank">shock bills</a>' and spiralling debt, it is clear that flexible payment options can provide greater convenience.</p> <p>As long as the service is transparent and simple to understand, consumers might be willing to make it part of their mobile shopping experience.</p> <p><em><strong>Related articles:</strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/67120-12-ways-to-reduce-basket-abandonment-on-your-ecommerce-site/" target="_blank">12 ways to reduce basket abandonment on your ecommerce site</a></em></li> <li><em><a href="https://econsultancy.com/blog/64167-basket-abandonment-emails-why-you-should-be-sending-them/" target="_blank">Basket abandonment emails: why you should be sending them</a></em></li> <li><em><a href="https://econsultancy.com/blog/64343-checkout-abandonment-mobile-ux-examples-to-help-boost-conversions/" target="_blank">Checkout abandonment: mobile UX examples to help boost conversions</a></em></li> </ul>