tag:econsultancy.com,2008:/topics/copywriting Latest Copywriting content from Econsultancy 2016-10-20T10:53:00+01:00 tag:econsultancy.com,2008:BlogPost/68432 2016-10-20T10:53:00+01:00 2016-10-20T10:53:00+01:00 Black Friday 2016: How are UK retailers optimising search landing pages? Nikki Gilliland <p>Here’s a closer look at the opportunity it presents, as well as how retailers can best capture consumer interest through organic search.</p> <h3>What happened last year?</h3> <p>Despite murmurings that consumers are becoming fed up of Black Friday madness – and some retailers like <a href="https://econsultancy.com/blog/67109-rei-opts-out-of-black-friday-sort-of/" target="_blank">Rei even taking a stance against</a> it - last year’s figures speak for themselves. </p> <p>While online searches in the UK were down, overall sales during the Black Friday period increased by an impressive 62%.</p> <p>Likewise, overall sales in the US increased by 14.3%, and ecommerce sales are predicted to grow by 17% this year.</p> <p>So, we can certainly see that Black Friday still presents a mammoth opportunity for retailers – the key is knowing how to seize it.</p> <h3>Identifying opportunities for organic search</h3> <p>The below chart, taken from a Black Friday report by <a href="https://www.pi-datametrics.com/insights/black-friday-2016-market-performance-report/" target="_blank">PI Datametrics</a>, highlights the most valuable search terms from November 2015.</p> <p><img src="https://assets.econsultancy.com/images/0008/0504/UK_organic_search.JPG" alt="" width="780" height="492"></p> <p>While ‘Black Friday’ has the biggest search volume, it is only the fourth most valuable in the list in terms of 'Organic Value'.</p> <p>Organic value is a benchmark created by Pi Datametrics. It's worked out as 'search volume X CPC X PPC competition' of a search term or group of search terms</p> <p>On the other hand, we can see phrases that include the word ‘deals’ have greater potential for conversion, proving that it is worth optimising keywords based on this trend.</p> <p>In fact, November is now the primary month for searches around ‘deals’, even overtaking words like ‘cheap’ when used in conjunction with products.</p> <p><img src="https://assets.econsultancy.com/images/0008/0505/Cheap_and_Deal_searches.JPG" alt="" width="780" height="485"></p> <h3>A missed opportunity for the UK</h3> <p>Interestingly, PI Datametrics has reported how US brands are dominating UK search results, showing how UK retailers are failing to optimise as well as their American counterparts.</p> <p>For the term ‘Black Friday’, five out of the top 10 sites in Google UK are US-based, with Target appearing for a variety of terms including ‘best black Friday deals’ and ‘black Friday bargains’.</p> <p><img src="https://assets.econsultancy.com/images/0008/0543/UK_black_friday_search_results.png" alt="" width="800" height="435"></p> <p>Again, this points to a need for greater optimisation, with many UK retailers failing to research crucial trends and keywords to give themselves an edge.</p> <p>Meanwhile, US brands also appear to be making the most of data to re-target bargain-hungry consumers all year round.</p> <h3>The best UK perfomers</h3> <p>So, which brands are performing the best in terms of visibility in the UK?</p> <p>Undoubtedly, Argos is head and shoulders above the rest, with a 53% share of the most valuable search terms across positions 1 to 10. </p> <p>Likewise, it is also a consistent performer, ranking on page one for the term ‘Black Friday Deals’ all year round as opposed to during seasonal times only.</p> <p>One of the main reasons for this is that it has a well-optimised long-term landing page, enabling it to capitalise on search interest before and after the event.</p> <p>Moreover, this also allows it to build authority and consumer trust over time.</p> <p>Here’s a closer look at Argos, as well as a few other examples of good (and mediocre) landing pages.</p> <h4>Argos</h4> <p>With its long-term page, <a href="https://econsultancy.com/blog/67422-how-argos-models-ppc-on-tv-weather-seasonality/" target="_blank">Argos is a great example</a> of how to optimise for a seasonal event. </p> <p><img src="https://assets.econsultancy.com/images/0008/0496/Argos_black_friday.JPG" alt="" width="750" height="599"></p> <p>As well as a prominent header, it also includes the repetiton of keywords combined with natural copy and useful information based around the event.</p> <p><img src="https://assets.econsultancy.com/images/0008/0498/Argos_black_friday_2.JPG" alt="" width="750" height="745"></p> <h4>Debenhams</h4> <p>Debenhams is another good example, capitalising on interest in this year's event as early as possible.</p> <p>While it's not the most attractive, it includes repetition of the core phrase, as well as keywords relating to Cyber Monday and Christmas.</p> <p><img src="https://assets.econsultancy.com/images/0008/0500/Debenhams_Black_Friday.JPG" alt="" width="750" height="745"></p> <h4>Amazon</h4> <p>Amazon's landing page aims to take advantage of the user's interest in Black Friday by promoting current deals and discounts.</p> <p>It's a fairly dull page compared to the others on this list, but it includes similar information about why Black Friday and Cyber Monday exist.</p> <p><img src="https://assets.econsultancy.com/images/0008/0502/Black_Friday_Amazon.JPG" alt="" width="750" height="404"></p> <h4>Very</h4> <p>Very's landing page has a great design, and includes a few impressive stats from 2015. Will consumers find this data particularly interesting though?</p> <p>It could perhaps do with a more prominent mention of Black Friday 2016 to reassure customers that more deals are just round the corner.</p> <p><img src="https://assets.econsultancy.com/images/0008/0499/Very_black_friday.JPG" alt="" width="750" height="759"></p> <h3>John Lewis</h3> <p>Finally, John Lewis raises the question of whether Black Friday should be based around big ticket items only.</p> <p>It is a well-optimised page, including informative content and regular mentions of Black Friday search terms.</p> <p>However, the URL comes under the 'electricals' category, meaning it shuts out interest relating to clothing and homeware.</p> <p><img src="https://assets.econsultancy.com/images/0008/0503/Black_Friday_John_Lewis.JPG" alt="" width="750" height="807"></p> <p>John Lewis traditionally puts a big focus on Christmas retail, and <a href="https://econsultancy.com/blog/67161-is-john-lewis-playing-with-fire-with-its-annual-christmas-advert/">its festive TV ads are always much-anticipated</a>.</p> <p>Equally slashing prices wouldn’t really fit with its brand image, so it could be that the retailer prefers to take a low key approach to Black Friday.</p> <h3>Key points</h3> <p>Brands that want to make the most of the organic search opportunity in the lead up to Black Friday should follow a few simple rules:</p> <ul> <li>Create an ever-green landing page and keep it updated.</li> <li>Focus on a variation of keywords including 'deals' and 'bargains' to capture year-round interest.</li> <li>Black Friday isn't prime time for every retailer - consider whether it is worth investing more in other seasonal events like Christmas or Halloween.</li> </ul> <p><em>To learn more on this topic, check out Econsultancy's range of <a href="https://econsultancy.com/training/courses/topics/search-marketing/">search marketing training courses</a>.</em></p> tag:econsultancy.com,2008:BlogPost/68300 2016-09-20T11:00:00+01:00 2016-09-20T11:00:00+01:00 Specsavers and Carlsberg: why copyrighted words are great brand marketing Nikki Gilliland <p>Unsurprisingly, many are bemused at how such a common verb can be trademarked, as well as why the brand would go to such lengths to protect it.</p> <p>Personally, I think it’s a great example of a brand using words to its advantage.</p> <p>Here’s why.</p> <h3>Capitalising on consistency</h3> <p>As <a href="https://byronsharp.wordpress.com/2011/04/28/logos-and-other-distinctive-assets-rarely-have-meaning/" target="_blank">Professor Byron Sharp suggests</a>, a logo or name is simply an asset that identifies a brand.</p> <p>Through sheer repetition, consumers accept them regardless of their original meaning or context. </p> <p>For example, no one really considers (or cares) why it is called Facebook or where the name Haribo comes from. </p> <p>So, why can’t all the words a brand chooses to use in its advertising be seen as an asset?</p> <p>Instead of changing its slogan multiple times, “should’ve gone to Specsavers” has been a consistent part of the company’s advertising for 13 years, integrated into hundreds of ads.</p> <p>As a result, consumers now accept the slogan and the brand as one. </p> <p>This shows that no matter how a brand advertises itself, consistency is a key factor for memorability, and far more effective than having multiple identities. </p> <p><iframe src="https://www.youtube.com/embed/3KZeO5oc428?wmode=transparent" width="854" height="480"></iframe></p> <h3>Distinct attributes = distinct brand</h3> <p>Following on from this, the decision to use ‘should’ve’ is part of Specsavers aim to separate itself from the pack. </p> <p>The brand is known for its whimsical and humorous advertising, using ‘should’ve gone to Specsavers’ as the tagline for a farmer shaving his dog instead of a sheep or pensioners mistaking a rollercoaster for a park bench. </p> <p>As a result, the distinction between ‘should have’ and ‘should’ve’ – while seemingly trivial – is actually huge. It is the difference between sounding like every other brand, or the friendly and jovial Specsavers that consumers that know and love.</p> <p>Another company that has also managed to trademark a single word is <a href="https://econsultancy.com/blog/67373-carlsberg-probably-the-best-content-strategy-in-2015/" target="_blank">Carlsberg</a>.</p> <p>Famous for its "probably the best beer in the world" slogan, it decided to put a stamp of ownership on the word ‘probably’.</p> <p>Combined with the Carlsberg design, it has morphed into something so recognisable that during <a href="https://econsultancy.com/blog/67937-euro-2016-marketing-creative-smart-prestigious-controversial/" target="_blank">Euro 2016</a>, the brand managed to get around the law which states alcohol cannot be advertised on French television. The ads consisted of nothing but the word ‘probably’.</p> <p>It was an inspired piece of marketing, and a great example of how brands can use language to truly distinguish themselves.</p> <p><img src="https://assets.econsultancy.com/images/0007/9271/carlsberg.PNG" alt="" width="526" height="346"></p> <h3>Brands becoming verbs</h3> <p>Finally, while Specsavers have chosen to trademark a verb, let's remember how brands themselves are often verbalised. XX</p> <p>In reality we might edit, search, glue, and video-call - yet we choose to say Photoshop, Google, Superglue and Facetime more often than not. </p> <p>These brands have become part of our lexicon to the point where they are now actions.</p> <p>Of course, we'll never think about words like 'should've' in this way (though we might say the phrase due to it becoming a part of pop culture). </p> <p>The point is, however, that Specsavers still recognises how <a href="https://econsultancy.com/blog/67846-logic-magic-how-to-harness-the-power-of-language/" target="_blank">language associated with a brand</a> can enter into our everyday lexicon, and as a result, is unafraid to capitalise on the fact.</p> <p>While others concentrate on the logo or the person advertising it, the optical retailer fiercely protects the words associated with its brand identity. </p> <p><iframe src="https://www.youtube.com/embed/w9J_q2OUzis?wmode=transparent" width="854" height="480"></iframe></p> tag:econsultancy.com,2008:BlogPost/68245 2016-09-06T14:49:51+01:00 2016-09-06T14:49:51+01:00 Seven examples of motivational copywriting from fitness brands Nikki Gilliland <p>Many sports companies try to capture a similarly inspiring message.</p> <p>Used to rouse, inspire and, of course, buy into the brand... here’s a few of the best examples of copywriting from fitness brands.</p> <p>And for more on this topic, see:</p> <ul> <li><a href="https://econsultancy.com/training/courses/topics/copywriting">Copywriting Training Courses</a></li> <li><a href="https://econsultancy.com/blog/67941-10-nudge-tastic-examples-of-persuasive-copywriting-from-charities/">10 nudge-tastic examples of persuasive copywriting from charities</a></li> <li><a href="https://econsultancy.com/blog/64578-11-values-that-create-an-effective-tone-of-voice-plus-six-to-avoid/">11 values that create an effective tone of voice, plus six to avoid</a></li> </ul> <h3>Fitbit</h3> <p>Fitbit hones in on the idea that exercise is for everyone and anyone.</p> <p><img src="https://assets.econsultancy.com/images/0007/8557/Fitbit.JPG" alt="" width="780" height="533"></p> <p>Placing its product in the context of everyday life, from the walk to work to dancing at a party, it aims to show that getting fit can fit into all kinds of lifestyles.</p> <p><img src="https://assets.econsultancy.com/images/0007/8559/Fitbit_find_your_fit.JPG" alt="" width="780" height="721"></p> <p>Using ‘your’ in its tagline might sound like a minute detail, but it serves to make the brand sound personal and entirely accessible to consumers.</p> <p><img src="https://assets.econsultancy.com/images/0007/8558/fitbit_freedom.JPG" alt="" width="780" height="521"></p> <h3>Nike</h3> <p>Citing Nike in a list of copywriting examples is certainly nothing new, but it is undoubtedly one of the most motivational-sounding brands.</p> <p><img src="https://assets.econsultancy.com/images/0007/8560/Nike.JPG" alt="" width="780" height="594"></p> <p>Instead of focusing on the product itself, Nike uses copy to capture a state of mind. </p> <p>Whatever its current campaign, the brand consistently uses words like ‘conquer’ and ‘unleash’ to empower the consumer, making everything else seem secondary to a positive mental attitude.</p> <p><img src="https://assets.econsultancy.com/images/0007/8561/Nike_2.JPG" alt="" width="780" height="543"></p> <p>Focusing on the high-quality nature of the brand, it uses a similar tone in its more fashion-inspired ranges, showing that it is intent on being the best even outside of a sporting context.</p> <p><img src="https://assets.econsultancy.com/images/0007/8562/Nike_3.JPG" alt="" width="780" height="518"></p> <h3>CrossFit</h3> <p>Most sports brands try to sound as accessible as possible in order to target the widest audience.</p> <p>Crossfit, on the other hand, speaks to a very specific type of person – one that is unafraid of some serious hard work.</p> <p><img src="https://assets.econsultancy.com/images/0007/8565/Crossfit_elite.JPG" alt="" width="780" height="481"></p> <p>Its copywriting evokes intensity, passion and the incredible perseverance required to complete a class.</p> <p>In fact, to anyone who isn’t serious about exercise, it sounds downright terrifying. </p> <p><img src="https://assets.econsultancy.com/images/0007/8566/Crossfit.JPG" alt="" width="719" height="581"></p> <p>However, by promoting hard work instead of athletic ability, it instils confidence that anyone can rise to the challenge.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Ivan once weighed 375 lbs. He was planning on bariatric surgery when a CrossFit trainer told him he could do better. <a href="https://t.co/FTArKSB7gA">pic.twitter.com/FTArKSB7gA</a></p> — CrossFit (@CrossFit) <a href="https://twitter.com/CrossFit/status/770401149027397632">August 29, 2016</a> </blockquote> <h3>Lululemon</h3> <p>A brand inspired by yoga, Lululemon is geared around fitness as part of a healthy, happy and positive lifestyle.</p> <p>As a result, its copy encourages consumers to breathe and re-focus.</p> <p><img src="https://assets.econsultancy.com/images/0007/8567/lululemon_3.JPG" alt="" width="780" height="481"></p> <p>While it’s occasionally in danger of heading into cheesy territory (I’m specifically thinking of its <a href="http://info.lululemon.com/about/our-story/manifesto" target="_blank">manifesto </a>section here), I particularly like its use of unique product copy.</p> <p><img src="https://assets.econsultancy.com/images/0007/8568/Lululemon_2.JPG" alt="" width="573" height="306"></p> <p>Reflecting the fact that its clothes are designed to be both functional and fashionable, it is deliberately understated and unfussy.</p> <p><img src="https://assets.econsultancy.com/images/0007/8569/Lululemon.JPG" alt="" width="577" height="251"></p> <h3>Equinox</h3> <p>Gyms can be soulless places, but much like Gymbox, Equinox is a brand that’s intent on getting customers excited about exercise.</p> <p><img src="https://assets.econsultancy.com/images/0007/8570/Equinox.JPG" alt="" width="780" height="409"></p> <p>It focuses on the gym as an experience, using ‘we’ more often than ‘you’, and evokes the idea that transformation can be achieved through a collaboration with the brand and consumer.</p> <p><img src="https://assets.econsultancy.com/images/0007/8571/Equinox_2.JPG" alt="" width="780" height="613"></p> <p>Its social media presence is similarly motivational, littered with words like ‘commitment’, ‘potential’ and ‘champion’ to hammer home its message.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">When you train at this level being unstoppable isn't a surprise, it's an expectation. Tier 4, is now Tier X. <a href="https://twitter.com/hashtag/EQXPT?src=hash">#EQXPT</a> <a href="https://t.co/HYEIwWL8lF">pic.twitter.com/HYEIwWL8lF</a></p> — Equinox (@Equinox) <a href="https://twitter.com/Equinox/status/766627581898678272">August 19, 2016</a> </blockquote> <h3>Under Armour</h3> <p>With its tagline of “It’s what you do in the dark that puts you in the light” – Under Armour tells the story of the underdog.</p> <p><img src="https://assets.econsultancy.com/images/0007/8572/Under_Armour_story.JPG" alt="" width="780" height="585"></p> <p>Instead of focusing on the final results, it promotes greatness as something that’s found in day-to-day hard graft. </p> <p><img src="https://assets.econsultancy.com/images/0007/8575/under_armour_insta.JPG" alt="" width="595" height="588"></p> <p>It is also a great example of a brand that embraces the unique and specific style of all sports, especially on social media.</p> <p>Whether it’s talking about rugby or weightlifting, it manages to get fans from all walks of life engaged and inspired. </p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Difference is everything. New 2016/17 Armour, out now. <a href="https://twitter.com/WaspsRugby">@WaspsRugby</a> <a href="https://twitter.com/hashtag/IWILL?src=hash">#IWILL</a> <a href="https://twitter.com/hashtag/BreakTheMould?src=hash">#BreakTheMould</a> <a href="https://t.co/woUiLafZq9">pic.twitter.com/woUiLafZq9</a></p> — Under Armour UK (@UnderArmourUK) <a href="https://twitter.com/UnderArmourUK/status/756398878962900992">July 22, 2016</a> </blockquote> <h3>Tough Mudder</h3> <p>How tough are you? This is the question that encapsulates Tough Mudder’s deliberately provocative <a href="https://econsultancy.com/blog/65198-a-simple-tip-for-improving-your-brand-tone-of-voice-guidelines/">tone of voice</a>. </p> <p><img src="https://assets.econsultancy.com/images/0007/8576/how_tough_are_you.JPG" alt="" width="750" height="781"></p> <p>From the simple ‘ready?’ call-to-action to the ‘Do good. Feel good’ tagline – it sounds like a mate that’s daring you to take up the challenge. </p> <p><img src="https://assets.econsultancy.com/images/0007/8577/tough_mudder_2.JPG" alt="" width="780" height="500"></p> <p>Tough Mudder's copy is much like the experience itself, unrelenting and insistent, but with its focus on community and team-building, it is simultaneously empowering.</p> <p><img src="https://assets.econsultancy.com/images/0007/8578/Tougher_Together.JPG" alt="" width="780" height="522"></p> <p>Finally, it is one of the few sports brands that uses a lighter and occasionally humorous approach. </p> <p>Here, it aims to give consumers even more incentive than the thought of crossing the finish line.</p> <p><img src="https://assets.econsultancy.com/images/0007/8579/Tough_Mudder.JPG" alt="" width="780" height="473"></p> tag:econsultancy.com,2008:BlogPost/68235 2016-08-31T11:39:44+01:00 2016-08-31T11:39:44+01:00 A closer look at the National Trust's content strategy Nikki Gilliland <p>But how exactly did the organisation manage such a big overhaul of its content? </p> <p>We recently sat down with Tom Barker, Head of Digital for the National Trust, to hear how his team planned and executed <a href="https://econsultancy.com/training/courses/digital-content-strategy/">a winning content strategy</a>.</p> <p>You can read a summary of what he said below, or watch these videos to see what he said in full.</p> <p><iframe src="https://www.youtube.com/embed/fiN494itqa0?list=PL1-kPkZBw50G5af50RWyZQktGWjOkGxLI&amp;wmode=transparent" width="854" height="480"></iframe></p> <p><iframe src="https://www.youtube.com/embed/IAz4146xkO4?list=PL1-kPkZBw50G5af50RWyZQktGWjOkGxLI&amp;wmode=transparent" width="854" height="480"></iframe></p> <h3>Out with the old</h3> <p>The National Trust’s new website launched in November of 2015, but involved months of planning and preparation prior to this.</p> <p>With an old and clunky website consisting of around 50,000 pages, the challenge was finding a way to condense such a large volume of information into a concise and user-friendly amount. </p> <p>Even after stripping out a large portion of the old site, it re-launched with the hefty sum of 9,000 pages. </p> <blockquote> <p>If you think not just about our national cause and the various elements of membership and fundraising, but the sheer number of places we have.</p> <p>So, that’s over 350 properties, 200 more major pieces of outdoor landscape and coastline... it becomes a huge website with lots of content.</p> </blockquote> <h3>Updating the new site</h3> <p>As well as the amount that needed to be included, Tom highlights how the seasonal nature of the Trust requires content to be continuously updated and refreshed. </p> <p>For the launch of its new site, 500 National Trust employees were trained on the content management system to ensure that content would be ready by launch day, as well as updated according to seasonal calendars. </p> <blockquote> <p>We have a distributed marketing model, so for each of the seven regions that the National Trust covers we have a regional digital lead, but also web editors at each of the properties and places.</p> </blockquote> <p>With news featuring heavily on the site, it is imperative that staff are able to update at a property-level as quickly and seamlessly as possible.</p> <h3>How success is measured</h3> <p>With a brand new site, the National Trust now has a far superior analytics set-up. However, despite knowing how it is being used, it is yet to discover who is using it. </p> <p>A new sign-in capability will be added later in the year, and is going to be a big focus in future.</p> <blockquote> <p>Success for me, yes it could be the traditional metrics such as visits to the site and bounce rate etc.</p> <p>But when we are able to see who is using it, we can determine whether the touchpoints match up, which means no longer means having a website or mobile app that exists in silo.</p> </blockquote> <p>For the National Trust, a seamless user experience across all channels is the ultimate sign of success. </p> tag:econsultancy.com,2008:BlogPost/67952 2016-06-16T09:39:00+01:00 2016-06-16T09:39:00+01:00 Five tourism websites guaranteed to give you wanderlust Nikki Gilliland <p>Number one: That New York would invest so heavily into promoting an already highly-desirable travel destination.</p> <p>Number two: Do people even use tourism websites anymore?</p> <p>With most hotel and travel companies providing all the information you need, from transport links to ‘things to do’, it’s easy to assume tourism websites might be overshadowed or left a little forgotten.</p> <p>But as <a href="http://www.nycgo.com/" target="_blank">NYCGo</a> demonstrates, it appears they're having somewhat of a resurgence. </p> <p>Here are five more examples of sites that have been quietly producing some of the most slick and engaging content around.</p> <p>(Don’t blame me if you end up booking a flight somewhere after.)</p> <h3><strong>Visit Finland</strong></h3> <p>Never mind the country, visiting ‘<a href="http://www.visitfinland.com/">The Official Travel Guide of Finland</a>’ is a damn fine experience in itself.</p> <p>Chock full of stunning imagery and easy-to-digest copy, it’s one of those websites that you can easily get lost in for a while.</p> <p><img src="https://assets.econsultancy.com/images/0007/6052/Visit_Finland.PNG" alt="" width="780" height="421"></p> <p><img src="https://assets.econsultancy.com/images/0007/6068/Visit_Finland_2.PNG" alt="" width="780" height="554"></p> <p>One feature I particularly enjoyed was the Finngenerator – a name generator designed to reflect the mythological culture of the country. </p> <p>Sure, it’s pretty pointless, yet it’s little touches like this that elevate an otherwise stagnant website into something unique. </p> <p>Instead of simply offering information, it succeeds in getting the user involved, and consequently, much more engaged.</p> <p><img src="https://assets.econsultancy.com/images/0007/6053/Finngenerator.PNG" alt="" width="780" height="470"></p> <h3><strong>The Swedish Number</strong></h3> <p>Another Scandinavian country that's producing exciting content, Sweden is even more bold when it comes to executing campaigns. </p> <p>Introduced to mark 250 years since the abolishment of censorship, it recently launched ‘<a href="http://theswedishnumber.com/">The Swedish Number</a>’ – the country's very own telephone number.</p> <p>Whether it’s to enquire about the Northern Lights or what they had for breakfast, the idea is that you can call up and speak to a random Swede about whatever you fancy.</p> <p><img src="https://assets.econsultancy.com/images/0007/6054/The_Swedish_Number.PNG" alt="" width="780" height="441"></p> <p>The website itself is brilliantly designed, using lots of informative copy and cool stats to back up what is undoubtedly a pretty risky idea.</p> <p>While the campaign could be seen as more of a gimmick than a valuable source of information, it’s still a brilliantly original way of increasing awareness about a particular place.</p> <p><img src="https://assets.econsultancy.com/images/0007/6055/Swede_Number.PNG" alt="" width="780" height="363"></p> <h3><strong>You Might Like Oregon</strong></h3> <p><a href="https://econsultancy.com/blog/67268-how-to-achieve-the-right-tone-of-voice-for-your-brand/">Tone of voice</a> is always a tricky thing to determine, but when it comes to tourism, it’s all the more difficult.</p> <p>How is it possible to decide what an entire country should sound like? For smaller locations like cities or states at least, it’s a little easier.</p> <p>Oregon is a great example of how to do it well. The <a href="http://traveloregon.com/trip-ideas/oregon-stories/you-might-like-oregon/">website itself</a> is full of top-notch content, yet the aspect that stands out the most is its consistent and distinct tone. </p> <p>Deliberately self-effacing, it comes off as both personal and humorous.</p> <p><img src="https://assets.econsultancy.com/images/0007/6071/Oregon.PNG" alt="" width="594" height="512"></p> <p>Using the tagline “We like it here. You might too”, its series of short and tongue-in-cheek videos further reflects the site’s distinct style. </p> <p>Alongside its beautiful design, Travel Oregon is a great example of how a consistent and confident tone of voice can be an excellent groundwork from which to build content.</p> <p><iframe src="https://www.youtube.com/embed/PRnJLgzpN5I?wmode=transparent" width="960" height="540"></iframe></p> <h3><strong>Discover Northern Ireland</strong></h3> <p>Forget stunning architecture or ancient tradition. Tourism Ireland knows that the mere mention of Game of Thrones is enough to spark a <em>lot</em> of interest.</p> <p>Using the fact that the TV series has been filmed in multiple locations across Northern Ireland, it has created its very own ‘<a href="http://www.ireland.com/en-gb/what-is-available/ireland-on-screen/game-of-thrones/destinations/northern-ireland/county-antrim/">Explore Game of Thrones</a>’ hub.</p> <p><img src="https://assets.econsultancy.com/images/0007/6061/Northern_Ireland_1.PNG" alt="" width="780" height="399"></p> <p>Including quizzes and fun trivia about the filming locations as well as lots of in-depth information, it is a clever example of how popular culture can capture the imagination.</p> <p>By encouraging users to get involved in a host of GOT-inspired activities, it also shows a side of the country that many people might not have discovered otherwise.</p> <p><img src="https://assets.econsultancy.com/images/0007/6062/Northern_Ireland.PNG" alt="" width="780" height="534"></p> <h3><strong>Explore Australia</strong></h3> <p>Looking at beautiful photos is usually enough to inspire a bit of wanderlust, but <a href="http://www.australia.com/en-gb">Australia.com’s</a> series of immersive videos guarantees it.</p> <p>From swimming in the Great Barrier Reef to watching a sunset over Sydney Harbour Bridge, each video gives a complete 360-degree view of an experience, offering the viewer insight into what it's actually like to be there.</p> <p>Even better, the videos are also compatible with Google Cardboard to further emphasise the immersive experience.</p> <p>While the rest of Australia’s tourism site is full of similarly jaw-dropping content, these videos show how <a href="https://econsultancy.com/blog/66614-will-virtual-reality-revolutionise-the-travel-industry/">travel and VR</a> truly are a match made in heaven. </p> <p><iframe src="https://www.youtube.com/embed/8GmOFCzMeQ0?wmode=transparent" width="854" height="480"></iframe></p> <p><em><strong>Have you worked on an award-worthy marketing project in the Travel &amp; Leisure sector this year?</strong></em></p> <p><em><strong>If so, make sure to enter Econsultancy’s <a href="http://www.festivalofmarketing.com/awards/categories?utm_source=econsultancy&amp;utm_medium=blog&amp;utm_campaign=econ%20blog">Masters of Marketing Awards</a> before June 17.</strong></em></p> tag:econsultancy.com,2008:BlogPost/67953 2016-06-15T11:36:40+01:00 2016-06-15T11:36:40+01:00 How Lush Cosmetics uses word-of-mouth marketing Nikki Gilliland <p>After all, it is a retailer that does not advertise on traditional media, nor is it totally mainstream like its rival the Body Shop.</p> <p>But now with a three-storey flagship slap-bang in the middle of Oxford Street, Lush certainly appears to be making the most of its cult following.</p> <p>On the back of <a href="https://econsultancy.com/blog/67158-why-lush-is-the-undisputed-master-of-b-commerce/">last year’s website comparison</a>, and in the run up to the <a href="http://www.festivalofmarketing.com/awards/categories?utm_source=econsultancy&amp;utm_medium=blog&amp;utm_campaign=econ%20blog">Masters of Marketing</a> (deadline for entry this Friday, June 17th), we thought we’d take a look at how Lush has gone from a small ethical cosmetics company to a high street behemoth.</p> <p>Here are four ways Lush has executed a winning <a href="https://econsultancy.com/training/courses/digital-content-strategy/">content strategy</a> through non-traditional methods.</p> <h3>Brand values and identity</h3> <p>Since it first began in 1995, Lush has always prided itself on its ethical principles.</p> <p>From minimal packaging to protests against animal testing – it has become just as well-known for its charitable endeavours as its use of organic ingredients.</p> <p>Undoubtedly, these core values of honesty and positivity have enabled the brand to build a large and loyal fan base. </p> <p>As well as promoting good causes, Lush also practices what it preaches, with 100% of the earnings from its ‘charity pot’ body cream going to environmental, animal protection and human rights organisations.</p> <p>Similarly, by focusing on grassroots charities, it further emphasises its position as being a friend to the little guy.</p> <p>Ultimately, any purchase from Lush comes along with the reassurance that it’s from a brand that truly cares. And there’s no denying that this is an incredibly powerful (and persuasive) notion for consumers.</p> <p><img src="https://assets.econsultancy.com/images/0007/6090/Lush_Charity_Pot.PNG" alt="" width="780" height="305"></p> <p><iframe src="https://www.youtube.com/embed/it2ADEr_rEo?wmode=transparent" width="700" height="424"></iframe></p> <h3>Unique copywriting</h3> <p>Alongside its core values, Lush is famous for its unique and quirky <a href="https://econsultancy.com/training/courses/online-copywriting/">copywriting</a>. </p> <p>In recent years, the brand has ramped up its efforts in this area even more, with <a href="https://econsultancy.com/blog/62713-six-things-to-consider-when-writing-product-descriptions/">product descriptions</a> becoming a huge focus of its online shop.</p> <p>Using an unashamedly flowery and funny tone of voice, Lush’s copy combines both puns and rhymes with practical information. </p> <p>From ‘You’ve Been Mangoed’ to ‘Granny Takes a Dip’, the names of the products also range from the predictable to the rather ridiculous. Yet somehow, it still works.  </p> <p>The style is nothing if not consistent, with similarly punny headlines being found throughout the website and blog, as well as a similar style on social media. </p> <p>It is not everyone’s cup of tea of course, but it is certainly distinctive.</p> <p><img src="https://assets.econsultancy.com/images/0007/6091/Lush_Copy_2.PNG" alt="" width="700" height="417"></p> <p><img src="https://assets.econsultancy.com/images/0007/6092/Lush_Copy.PNG" alt="" width="665" height="469"></p> <h3>Influencer marketing</h3> <p>In recent years, YouTube has turned out to be one of Lush’s most effective marketing channels. </p> <p>Despite uploads on the brand’s own account being surprisingly rare, mentions from a number of influential internet personalities has meant that it has still enjoyed valuable exposure.</p> <p>With the likes of Zoella and Tanya Burr declaring their undying love for the brand in endless ‘Lush hauls’, the store has garnered millions of new customers as a result.</p> <p>There’s no denying the power of this word-of-mouth marketing. Despite the world of influential advertising becoming <a href="https://econsultancy.com/blog/67923-influencer-marketing-is-becoming-a-joke-what-can-brands-do-about-it/">increasingly murky</a>, most of Lush's endorsements do appear to be organic (with many videos appearing during the early days of YouTube).</p> <p>With millions of subscribers, personalities like Zoella are able to influence buyer behaviour far more than most other forms of advertising - a fact that has certainly gone in Lush's favour.</p> <p><iframe src="https://www.youtube.com/embed/lJDOtzCHXKo?wmode=transparent" width="854" height="480"></iframe></p> <h3>User-generated content</h3> <p>Lush doesn’t only put effort into growing its customer base. A big reason behind its success is its focus on building a relationship with its audience.</p> <p>By talking to customers on Twitter, Instagram and Facebook, Lush maintains a continual cycle of conversation and engagement. </p> <p>Using hashtags such as the popular #lushtime, it encourages customers to share their own personal Lush experiences, in turn building the brand's community.</p> <p><img src="https://assets.econsultancy.com/images/0007/6094/Lush_Instagram.PNG" alt="" width="780" height="634"></p> <p>A further example of how the brand uses content to elevate the <a href="https://econsultancy.com/reports/customer-experience-statistics/">customer experience</a> is the 'Lush Kitchen'.</p> <p>By creating a limited number of online-only products, it aims to offer a personalised and exclusive service.</p> <p>Far more appealing than a standard shopping experience, it automatically encourages shoppers to recommend it to their friends or post about it online.</p> <p><img src="https://assets.econsultancy.com/images/0007/6095/Lush_Kitchen.PNG" alt="" width="730" height="461"></p> <p>Lush is a brand that promises far more than just a good bubble bath.</p> <p>With its passionate values, distinct style and positive community, it ensures customers are more than happy to spead the word.</p> <p><em><strong>Don't forget to get your <a href="http://www.festivalofmarketing.com/awards/categories?utm_source=econsultancy&amp;utm_medium=blog&amp;utm_campaign=econ%20blog">entries in for the Masters of Marketing</a> awards before the deadline on 17th June. </strong></em></p> tag:econsultancy.com,2008:BlogPost/67941 2016-06-13T10:15:00+01:00 2016-06-13T10:15:00+01:00 10 nudge-tastic examples of persuasive copywriting from charities Dan Brotzel <h3>1. Cognitive ease</h3> <p><a title="Easy does it: six ways content can reduce effort for your online users" href="https://econsultancy.com/blog/66684-easy-does-it-six-ways-content-can-reduce-effort-for-your-online-users/" target="_blank">Simply reducing the perceived effort of interacting with your content</a> can be a powerful nudge to engagement in itself.</p> <p>Here Donor Tools emphasises the speed of getting up and running in its call-to-action button:</p> <p><img src="https://assets.econsultancy.com/images/0007/4733/smart_donor_image.png" alt="Donor Tools" width="605" height="372"></p> <p>Here the BBC's Children in Need shop does all the hard work for you by simplifying postage &amp; packaging costs:</p> <p><img src="https://assets.econsultancy.com/images/0007/5891/BBC_Children_in_Need.png" alt="BBC Children in Need" width="592" height="716"></p> <p>(And if the charity ended up quids in taking this one-size-fits-all approach, who’s going to begrudge Pudsy?)</p> <p>And here the RSPB makes it clear that helping to support its goal of habitat preservation needn’t be a massive slog either – in fact, you don’t even need a garden:</p> <p><img src="https://assets.econsultancy.com/images/0007/5974/rspb.png" alt="" width="587" height="230"></p> <h3>2. Social proof</h3> <p>We are social animals, hard-wired to follow the crowd.</p> <p>As Robert Cialdini puts it in <em>Influence: The Psychology of Persuasion</em>: ‘People see an action as more appropriate when others are doing it.’</p> <p>With its slogan ‘Join the movement’, sustainable transport charity Sustrans is all about communal action.</p> <p>Its ‘Sponsor a mile’ campaign makes good use of personal stories and emotional hooks to encourage more people to support the 14,000 miles of the National Cycle Network:</p> <p><img src="https://assets.econsultancy.com/images/0007/5893/National_Cycle_Network.png" alt="National Cycle Network" width="674" height="655"></p> <p>Over in the online shop of the National Museum Wales, meanwhile, there’s a handy ‘Most viewed’ category for present-buyers short of inspiration:</p> <p><img src="https://assets.econsultancy.com/images/0007/5975/wales_shop.png" alt="" width="700"></p> <p>In the Shelter shop, course descriptions are supported by testimonials which, even if anonymous, remain effective because of the well-chosen quotes and job titles:</p> <p><img src="https://assets.econsultancy.com/images/0007/5895/shelter.png" alt="Shelter" width="632" height="473"></p> <h3>3. Objection-handling</h3> <p>Online, we have more need of trust and confidence in the organisations we’re dealing with than in face-to-face interactions.</p> <p>So we’re always checking sites for signs of credibility and answers to any objections or anxieties we may have, for instance about data security or financial probity.</p> <p>The Energy Saving Trust’s email newsletter sign-up, for instance, makes a big (and reassuring) point about how easy it is to unsubscribe before you’ve even signed up: </p> <p><img src="https://assets.econsultancy.com/images/0007/5977/energy_saving_trust.png" alt="" width="800" height="300"></p> <p>The National Theatre of Scotland, meanwhile, uses a nice <a href="https://econsultancy.com/blog/67268-how-to-achieve-the-right-tone-of-voice-for-your-brand/">tone of voice</a> and a bit of transparency to explain to users why it needs all the data it’s asking for:</p> <p><img src="https://assets.econsultancy.com/images/0007/5978/National_theatre.png" alt="" width="947" height="638"></p> <p>Another common objection in the non-profit space is: How much of my money actually goes to the good cause?</p> <p>Here’s a couple of answers, from the RNLI and the RSPB:</p> <p><img src="https://assets.econsultancy.com/images/0007/5898/rnli.png" alt="RNLI" width="317" height="246"></p> <p><img src="https://assets.econsultancy.com/images/0007/5979/rspb_2.png" alt="" width="784" height="572"></p> <h3>4. Scarcity, loss aversion &amp; time-limited offers</h3> <p>The fear of missing out has been known about as a powerful trigger to consumer conversion in advertising for a century or more.</p> <p>People's desire to avoid loss turns out to be much more powerful than the desire to seek gain, and we are capable of behaving quite irrationally to sate that urge.</p> <p>The YHA’s email sign-up uses a nice tone to imply that only email subscribers get to hear about the best deals and discounts:</p> <p><img src="https://assets.econsultancy.com/images/0007/5900/yha.png" alt="YHA" width="368" height="281"> </p> <p>And its availability calendar is a powerful incentive to make your booking while there's still time:</p> <p><img src="https://assets.econsultancy.com/images/0007/5901/yha_2.png" alt="YHA" width="576" height="310"></p> <p>And over at the Shelter Shop, a little message in urgent red advises you of places running out on that training course you’re considering:</p> <p><br><img src="https://assets.econsultancy.com/images/0007/5902/Shelter_2.png" alt="Shelter" width="651" height="412"></p> <h3>5. Anchoring</h3> <p>The phenomenon of anchoring rests on the fact that our perceptions are often defined by context.</p> <p>£500 sounds pretty pricey for a handbag if you’re in Primark... until you walk into Gucci, and it suddenly seems like a snip. The context sets the norm.</p> <p>A classic technique to encourage higher spend or donation is by playing with the range of options available – one very expensive option can make others look like good value.</p> <p>The classic example is the wine menu: adding a single highly-priced bottle at the end of the list has been found to increase revenue overall, as diners often order the second most expensive (and typically the most profitable) bottle, which now looks like a good buy in comparison.</p> <p>Setting a minimum suggested donation amount can similarly drive up average donations.</p> <p>In this example, the values start at £20. If I want to give less than that, I have to manually enter my measly amount in the free box.  </p> <p> <img src="https://assets.econsultancy.com/images/0007/5903/Cancer_research.png" alt="Cancer Research UK" width="604" height="263"></p> <p>In this example, from Care Link, the design makes it pretty clear which level of service is right for me:  </p> <p><img src="https://assets.econsultancy.com/images/0007/5980/Care_Link.png" alt="" width="800" height="452"></p> <p>And back at the YHA, anchoring makes direct debit look like a real no-brainer:</p> <p><img src="https://assets.econsultancy.com/images/0007/5905/YHA_3.png" alt="YHA" width="619" height="410"></p> <h3>6. Reciprocity</h3> <p>We all like to get something in return for our efforts. Free gifts, samples, discounts, content etc are all common ways to do this.</p> <p>In the non-profit context, showing what your donation will tangibly buy is another:</p> <p><img src="https://assets.econsultancy.com/images/0007/5906/nfp.png" alt="nfp" width="613" height="449"> </p> <p>In exchange for your donation, the British Red Cross offers lots of useful content informed by its obvious expertise in the areas of first aid and emergency care:</p> <p><img src="https://assets.econsultancy.com/images/0007/5907/BRC.png" alt="British Red Cross" width="615" height="602"></p> <p>But perhaps the best exponent of the reciprocity nudge is the RNLI, which reinforces the message that your donations are helping to support its work on almost every page:</p> <p><img src="https://assets.econsultancy.com/images/0007/5981/RNLI_2.png" alt="" width="800" height="321"></p> <p>The focus is admirably persistent. Even eating and drinking in the RNLI College restaurant, for instance, is helping to save lives at sea:</p> <p><img src="https://assets.econsultancy.com/images/0007/5982/rnLI_3.png" alt="" width="800" height="458"> </p> <h3>7. Internal consistency (foot in the door)</h3> <p>Once we make a choice or take a stand, we tend to behave consistently with that commitment.</p> <p>This is what door-to-door salespeople rely on: they ask a series of subtly qualified questions, (starting with, for instance, ‘Do you agree that double-glazing would add to the value and comfort of your property?’) and once you’ve said yes to one, it becomes harder to say no to the next.</p> <p>Petitions are another example – agreeing to take part sets us up to make a bigger commitment further down the line.</p> <p>In this series of screenshots, Shelter piques our interest with a local angle (‘What does the housing crisis look like where you live?’), and leads us through a carefully reasoned argument and into an invitation to add your signature on the issue: </p> <p><img src="https://assets.econsultancy.com/images/0007/5912/shelter_4.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5913/shelter_5.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5914/shelter_6.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5915/shelter_7.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5916/shelter_8.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5917/shelter_9.png" alt="Shelter" width="480" height="360"></p> <p><img src="https://assets.econsultancy.com/images/0007/5918/shelter_10.png" alt="Shelter" width="480" height="360"></p> <h3>8. Guilt</h3> <p>These examples speak for themselves:</p> <p><img src="https://assets.econsultancy.com/images/0007/5919/shelter_guilt.png" alt="Shelter" width="608" height="403"> </p> <p><img src="https://assets.econsultancy.com/images/0007/5921/dogs_trust.png" alt="Dogs Trust" width="479" height="360"></p> <h3>9. Affinity</h3> <p>When we like an organisation, we’re more likely to respond to it.</p> <p>We like ones that make us laugh, that do things that align with our values, and that we feel personally connected to.</p> <p>The more familiar we are with a brand, the more we like it too.</p> <p><img src="https://assets.econsultancy.com/images/0007/5922/RHS.png" alt="RHS" width="384" height="214"> </p> <h3>10. Authority</h3> <p>We trust people with perceived knowledge, so making the most of your experts can be a powerful nudge.</p> <p>Well-chosen stats – which we perceive as indices of expertise – convey authority too.</p> <p>So, too, can content from relevant experts, and recommendations from trusted sources and <a href="https://econsultancy.com/reports/the-rise-of-influencers/">influencers</a>.</p> <p>Expertise and authority are very evident on the Cancer Research UK site:</p> <p><img src="https://assets.econsultancy.com/images/0007/5923/Cancer_research_2.png" alt="Cancer Research UK" width="736" height="757"></p> <p>And here are some impressive numbers from the Dog’s Trust:</p> <p><img src="https://assets.econsultancy.com/images/0007/5924/Final.png" alt="Dogs Trust" width="622" height="113"></p> <p><em><strong>Have you worked on an award-worthy charity marketing campaign this year? </strong></em></p> <p><em><strong>If so, make sure to enter Econsultancy’s <a href="http://www.festivalofmarketing.com/awards/categories?utm_source=econsultancy&amp;utm_medium=blog&amp;utm_campaign=econ%20blog">Masters of Marketing Awards</a> before June 17.<br></strong></em></p> tag:econsultancy.com,2008:BlogPost/67886 2016-05-31T14:54:53+01:00 2016-05-31T14:54:53+01:00 Word on the street: Four tips for using slang in marketing Nikki Gilliland <p>For companies, words are a really useful weapon, and many have cottoned on to the fact that talking like a real person is far more engaging than using dry, corporate and <a href="https://econsultancy.com/blog/66631-20-banned-words-from-the-econsultancy-blog-and-their-alternatives/">jargon-filled language</a>.</p> <p>But when does conversational language go too far?</p> <p>Can brands use colloquialisms and abbreviations? What about text-speak and swear words?</p> <p>It’s a huge topic, so with just a few examples of brands getting it right and well and truly wrong, here are a few ways to ensure modern-day slang stays cool and definitely <em>not</em> cringe. </p> <h3>Know your audience</h3> <p>Speaking like a 15-year-old might seem like a killer <a href="https://econsultancy.com/training/courses/digital-content-strategy/">content marketing strategy</a>, but it only works if the people you’re talking to are 15-years-old too. </p> <p>It’s surprising just how many brands use slang even if it means alienating a large percentage of their existing audience.</p> <p>Similarly, some companies seem to disregard the notion of audience at all, jumping on the bandwagon of a particular phrase or word – regardless of whether or not it makes much sense.</p> <p>American delivery service Postmates – a company that enables people to get anything delivered within an hour – recently unleashed a billboard using the phrase “Postmates and chill”. </p> <p>Though it might resonate with a select few, it’s easy to feel a little short-changed about this rather lazy attempt at reaching everyone’s favourite target market... ‘millennials’.</p> <p><img src="https://assets.econsultancy.com/images/0007/5364/Postmates.PNG" alt="" width="750" height="746"></p> <p>On the other hand, a company like IHOP has proven far more successful in its use of slang.</p> <p>By using Twitter – a platform much more aligned to young people – as well as ensuring a consistent and slightly tongue-in-cheek tone, it manages to stay on the right side of amusing. </p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Is it worth it, let me work it. I put my fork down, flip it and reverse it. <a href="http://t.co/5IoqsqoqUA">pic.twitter.com/5IoqsqoqUA</a></p> — IHOP (@IHOP) <a href="https://twitter.com/IHOP/status/519919463681228800">October 8, 2014</a> </blockquote> <h3>Keep it current</h3> <p>The danger of slang is that it can become outdated within a very short period of time.</p> <p>Fifteen years ago we were all obsessed with LOL-ing at chavs. Today, we can’t stop taking selfies with swag. </p> <p>It’s difficult to know how long a word will be popular for, but one thing brands can gauge is whether or not an audience will be receptive to it.</p> <p>If a slang word is too good to resist, and the audience is sure to lap it up, there’s no reason brands shouldn't experiment.</p> <h3>Consider the platform</h3> <p>Language can sound very different depending on where it is used. </p> <p>Including slang in a slogan or headline can sometimes feel too in-your-face, and for product or promotional purposes might appear shoehorned in.</p> <p>One of the most popular places to use it is on Twitter. Of course, brands get it wrong far more than you might think.</p> <p>Take Mountain Dew for example. Not only did it use ‘bae’ (*shudders*) – but it also happened to use it in the wrong context, including a poorly-judged ‘the’ before the acronym.</p> <p>In case you didn’t know bae actually stands for ‘before anyone else’.</p> <p>So essentially, Mountain Dew’s tweet made no sense whatsoever.  </p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Mountain Dew is the bae.</p> — Mountain Dew® (@MountainDew) <a href="https://twitter.com/MountainDew/status/454719403150802944">April 11, 2014</a> </blockquote> <p>On the other hand, brands like O2 have demonstrated that Twitter is the one platform where slang can be a real success.</p> <p>Back in 2012, one particularly savvy social media upstart decided to reply to a complaint using the same style of street speak as the customer.</p> <p>Eventually going viral, this example just goes to show that, if used in the correct context, slang can be a useful way to really connect with an audience.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr"><a href="https://twitter.com/O2">@o2</a> jheeze so u man speak slang and dat r u a girl what ends u from. And naa ii didn't what router</p> — Genos (@Tunde24_7) <a href="https://twitter.com/Tunde24_7/status/255767451722207232">October 9, 2012</a> </blockquote> <h3>Publish with caution</h3> <p>We’re used to hearing about brands inadvertently posting offensive content, but when it comes to social media, the odds of causing offense are even higher.</p> <p>Not an example of slang per se, but hashtags demonstrate how terms from popular culture can often filter into our everyday vernacular.</p> <p>DiGiorno Pizza recently landed itself in hot water when it jumped on the hashtag #whyistayed.</p> <p>Originally created by victims of domestic violence, DiGiorno was clearly oblivious about the context when it posted this ill-advised tweet.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Example of a brand using a trending topic without understanding the context <a href="https://twitter.com/hashtag/Advertising?src=hash">#Advertising</a> <a href="https://twitter.com/hashtag/SocialMedia?src=hash">#SocialMedia</a> <a href="https://twitter.com/hashtag/WhyIStayed?src=hash">#WhyIStayed</a> <a href="http://t.co/iTSmfaT6Xv">pic.twitter.com/iTSmfaT6Xv</a></p> — Scott Paul (@scottfpaul) <a href="https://twitter.com/scottfpaul/status/509180196290039808">September 9, 2014</a> </blockquote> <p>As these examples show, slang is always going to be a tough tool to master.</p> <p>For brands, the trick is knowing when it's worth trying, and when it's worth steering clear.</p> <p><em><strong>To learn more about this topic, check out our <a href="https://econsultancy.com/training/courses/online-copywriting/">Online Copywriting</a> course.</strong></em></p> tag:econsultancy.com,2008:BlogPost/67874 2016-05-26T15:15:19+01:00 2016-05-26T15:15:19+01:00 The rise of the artisanal tone of voice among brand marketers Nikki Gilliland <p>With an increasing desire from consumers to know <em>how</em> and <em>where</em> products are made, small and artisan brands are growing in popularity.</p> <p>As a result, reassuringly authentic copywriting is popping up all over the place.</p> <p>So why do we want to buy beer from micro-breweries, get our caffeine fix from pop-up coffee shops, and source sourdough from independent bakeries?</p> <p>Perhaps it’s the reassuring nature of the old butcher, baker and candlestick maker – a place where you can go for a chat as well as a quick shop.</p> <p>Or, maybe we just believe that it’s worth spending a little extra on something premium or independently produced.</p> <p>Either way, copy that was once quirky and witty is now thoughtful and earnest.</p> <p>Look at Teapigs for example - a company that has six pages of its website dedicated to telling you how high quality its product is.</p> <p><img src="https://assets.econsultancy.com/images/0007/5262/Teapigs.PNG" alt="" width="780" height="473"></p> <p>With its slightly unconventional packaging, Orchard Pigs is also still slightly 'Innocent-esque' - but by detailing its 'expertly crafted' cider that's rooted in 'fine Somerset tradition', it can't help but big up its humble beginnings. </p> <p><img src="https://assets.econsultancy.com/images/0007/5234/Orchard_s_Pig.PNG" alt="" width="780" height="472"></p> <p>Likewise, Primrose's Kitchen has a name that directly reflects the artisanal nature of the product.</p> <p>Its muesli, made in the heart of Dorset, is a world away from the mass-produced, sugar-saturated world of Nestle. </p> <p><img src="https://assets.econsultancy.com/images/0007/5235/Primrose_Kitchen.PNG" alt="" width="780" height="620"></p> <p>Of course, it’s not only lesser-known brands that are capitalising on this image.</p> <p>Larger corporate companies are now deliberately trying to appear smaller in order to get a slice of the action. </p> <p>Have you popped into <a href="https://www.theguardian.com/business/2016/feb/10/tesco-takes-full-ownership-of-harris-hoole-coffee-chain">Harris + Hoole</a> lately?</p> <p>With its dedicated baristas and laid-back atmosphere, it markets itself as the ultimate independent coffee shop.</p> <p>A company that literally ‘pours hours of training’ into bringing you the ultimate cup of coffee. You’d never guess it was owned by Tesco. </p> <p><img src="https://assets.econsultancy.com/images/0007/5236/Harris___Hoole.PNG" alt="" width="780" height="463"></p> <p>Costa Coffee is also well-known for using these tactics.</p> <p>With 1,500 stores in the UK alone, it is one of the biggest and most recognisable brands on the high street. Yet, it still tries to convince us that every single one of its employees was born to serve skinny lattes.</p> <blockquote> <p>Coffee is an art, and our baristas are artisans – learn about the passion and precision that goes into each cup.</p> </blockquote> <p>Nice to hear, but if you’ve ever queued for a coffee at 8:50am on a Monday morning you’ll know that staying calm and not spilling anything is the main priority for staff.</p> <p><img src="https://assets.econsultancy.com/images/0007/5237/Costa_Coffee.PNG" alt="" width="780" height="473"></p> <p>A brand that has mass-market appeal, Walkers Crisps is another culprit.</p> <p>Usually synonymous with famous footballers and big advertising campaigns, it's been trying a different tack of late.</p> <p>With a focus on real ingredients (as opposed to fake ones, I suppose), Market Deli crisps is an attempt to target a more discerning consumer.</p> <p>Promoting itself as “inspired by authentic produce found in delicatessens across the UK”, it is a somewhat strange concept.</p> <p><img src="https://assets.econsultancy.com/images/0007/5238/Walkers.PNG" alt="" width="780" height="291"></p> <p>Could the fact that the product is <em>inspired</em> by authentic produce mean just that?</p> <p>Inspired, but not actually authentic in itself?</p> <p>The danger of the artisanal tone of voice trend is that it will result in false advertising. And sadly, there have already been examples.</p> <p>Tesco was recently <a href="http://www.theguardian.com/lifeandstyle/wordofmouth/2016/mar/22/tescos-fictional-farms-a-marketing-strategy-past-its-sell-by-date">called-out</a> for using fictional farm names on the packaging of fresh produce. </p> <p>Though the supermarket chain has since explained that the likes of ‘Boswell Farm’ are simply brand names, and in no way meant to suggest the place where the meat was actually sourced, it certainly doesn't instil confidence in the consumer.</p> <p>Rather, it just goes to show how the lines between artisan brands and artisanal <em>branding</em> are becoming well and truly blurred. </p> <p>When it comes to trust, at least you know what you're getting with a classic bag of cheese and onion Walkers.</p> <p><em>For more on this topic, book yourself onto Econsultancy's <a href="https://econsultancy.com/training/courses/online-copywriting-advanced">Online Copywriting Course</a> or check out these posts<strong>:</strong></em></p> <ul> <li><a href="https://econsultancy.com/blog/65198-a-simple-tip-for-improving-your-brand-tone-of-voice-guidelines/"><em>A simple tip for improving your brand tone of voice guidelines</em></a></li> <li><a href="https://econsultancy.com/blog/67149-how-to-create-simple-brand-tone-of-voice-guidelines-for-twitter/"><em>How to create simple brand tone-of-voice guidelines for Twitter</em></a></li> </ul> tag:econsultancy.com,2008:BlogPost/67846 2016-05-13T10:14:25+01:00 2016-05-13T10:14:25+01:00 Logic & magic: How to harness the power of language Nikki Gilliland <p>I digress. The point is that lexicographer Susie certainly knows her stuff when it comes to words and how they work.</p> <p>Yesterday, I heard her speak at the <a href="http://summit.adobe.com/emea/">Adobe Summit</a> where she provided unique insight into how language can be utilised for business on all levels.</p> <p>Before I summarise her wisdom in a handy little list, here are the results of a poll taken by the audience during the talk. </p> <p>(This might give you an idea of just how strongly people feel about language)</p> <ul> <li>52% ‘literally’ blow up at the over-use of literally.</li> <li>65% are annoyed by the habit of using ‘so’ at the beginning of every sentence.</li> <li>87% have talked about ‘solutions’ and ‘paradigm shifts’ at work.</li> <li>92% want to face-palm when they spot a misspelling.</li> <li>60% aren’t bothered by new words like ‘face-palm’.</li> <li>87% say their company does NOT communicate effectively.</li> </ul> <p><img src="https://assets.econsultancy.com/images/0007/4906/dictionary.jpg" alt="" width="700" height="496"></p> <p>Now, on with that list...</p> <h3>Don’t be scared to stutter</h3> <p>According to research, ‘umming’ and ‘ahhing’ is not always a bad thing.</p> <p>One experiment demonstrated how a speech including conversational fillers was more readily understood by the same audience than one that was word-perfect.</p> <p>This is due to natural rhythms of conversation aiding comprehension, with regular pauses in speech allowing the listener to absorb what is being said.</p> <h3>A large vocabulary doesn’t mean a complicated one</h3> <p>Expanding your vocabulary is one of the most overlooked ways to improve your prospects (and sharpen communication). But it doesn’t mean the words have to be complex – quite the opposite in fact. </p> <p>Shakespeare had just 20,000 words at his disposal. Today, we have around 50,000.</p> <p>Learning new words doesn't mean you have to use all of them, or indeed speak like Shakespeare, but it'll certainly help you think in a more agile fashion.</p> <h3>Use words with precision</h3> <p>The more words we know, the more we have to choose from, but often the most basic sentence can be the most powerful.</p> <p>Let’s take Apple for example. With just one phrase, “Think different”, they managed to encapsulate everything the brand stands for. </p> <p>And not a single mention of the product.</p> <p><iframe src="https://www.youtube.com/embed/nmwXdGm89Tk?wmode=transparent" width="854" height="480"></iframe></p> <h3>Know your audience</h3> <p>Just because more slang words are appearing, it doesn’t mean the overall language is shrinking. You just have to use them sparingly and appropriately as well as aim them at the right people.</p> <p>A great example of slang is Susie’s favourite word of the moment: 'Procaffeinating'. Which means the art of putting everything off until you’ve had another cup of tea. </p> <p>Similarly, you should always be aware of cultural norms and how words will be translated. </p> <h3>Ditch the gobbledygook</h3> <p>The definition of <a href="https://econsultancy.com/blog/66631-20-banned-words-from-the-econsultancy-blog-and-their-alternatives/">jargon</a> is ‘unintelligible or meaningless talk’, and in this sense, it is definitely something worth discarding.</p> <p>Revenue streams, joined up best practice, digital natives... if the person you're talking to is forced to decipher or un-pick the meaning, it’s not worth saying. </p> <h3>Not all jargon is bad!</h3> <p>According to Susie, although jargon is often annoying, it's also helpful.</p> <p>This is because jargon can be seen as a tribal language – i.e. a language that is used to bond or unite a specific group.</p> <p>With marketers dealing with brand-new concepts on a continuous basis, it's unsuprising that we're coming up with new words to describe them.</p> <p>That being said, whether this is a good enough excuse for ever saying the word ‘leverage’ is debateable. </p> <p><em>For more on this topic book yourself onto our <a href="https://econsultancy.com/training/courses/online-copywriting/">Online Copywriting Training Course</a>, or check out these other posts:</em></p> <ul> <li><a href="https://econsultancy.com/blog/67752-three-online-copywriting-tips-supported-by-research/"><em>Three online copywriting tips supported by research</em></a></li> <li><a href="https://econsultancy.com/blog/67256-should-writers-be-worried-about-automated-copywriting/"><em>Should writers be worried about automated copywriting?</em></a></li> <li><a href="https://econsultancy.com/blog/65642-nine-writing-rules-you-can-safely-ignore/"><em>Nine writing ‘rules’ you can safely ignore</em></a></li> </ul>