Data / Find more in our Customer Experience Statistics
To what extent does your company understand the overall online customer experience?
Do the offline parts of your business have visibility of how individual customers have engaged with your website (i.e. insight into individual customer activity)?
How does your organisation normally discover problems or issues with the online experience?
Reducing Customer Struggle
The third annual Reducing Customer Struggle report, published by Econsultancy in association with IBM Tealeaf, looks in-depth at the extent to which companies understand the overall online customer experience and the approaches or types of technology they use to identify and address issues.
Integrated Customer Experience Report
Based on a survey of nearly 900 companies and agencies, this report explores commitment to customer experience strategy, which components are critical to customer experience success, the type of technology being used to deliver an integrated customer experience and much more.
From Content Management to Customer Experience Management
This Quarterly Digital Intelligence Briefing is devoted to the topic of web content management (WCM), an area which is becoming a focal point for companies wishing to deliver a truly seamless multichannel customer experience.
Latest Customer Experience articles / 3,419 articles
Finding an alternative to iTunes: Amazon MP3
Search results on travel sites: examples and best practices
Five ways to encourage your visitors to view high performing content
We’ll stop building links when they stop adding value
Finding an alternative to iTunes: 7digital
Why aren’t the UK’s top ecommerce brands doing cart recovery?
Recent Customer Experience research / 155 reports
CRM in the Social Age
This guide, written by experienced eCRM and social CRM strategist Andrew Campbell, aims to help CMOs develop a future-proofed eCRM strategy, combining the best of traditional eCRM practices, tools and techniques with the rapidly emerging capabilities of social CRM.
A consolidated eCRM / social CRM planning model is defined to help senior marketers identify and manage these two complementary areas of activity and then realise these in a phased, low-risk and cost-effective manner.
Checkout Optimization Guide
Problems with the checkout process are the biggest single source of revenue loss for most ecommerce businesses. This special report offers best practice advice about how ecommerce sites can reduce checkout abandonment rates.
Market DataUser Experience Survey Report
This report is based on a survey of more than 1,400 professionals working for brands, agencies and specialist user experience firms. The research looks at the approaches taken by companies and agencies, and the challenges and barriers they face.
TrendsReal-Time Marketing Report
The report provides a snapshot of real-time marketing in 2014 that marketers can use as a baseline when assessing their plans for this year and beyond.
Template FilesUsability and UX Template Files
A bundle of digital marketing templates focused on usability and user experience.
Customer Experience supplier selection and buyer's guides
User Experience Buyer's Guide
An invaluable resource for those investigating the market for user experience agencies, with profiles of 23 suppliers, the latest market trends and tips and pitfalls for buyers.
Top 100 Digital Agencies
This annual report identifies the largest UK digital agencies, based on their billings.
As well as profiles of each agency, there are separate ranking tables for 'full-service and marketing', 'design and build', 'creative', 'technical' and 'media'. Data is also available in Excel format.
Customer Experience suppliers
Search our supplier directory to build a shortlist of agencies:
Featured Customer Experience suppliers / View All
Training and E-learning / 7 Customer Experience courses
No one trains more digital marketers than Econsultancy. And no one gives anywhere near this level of insight, expertise and value.
You're addressing specific challenges and opportunities with a particular skill set. That's where our bespoke, in-company digital training comes in.
Econsultancy's elearning modules offer a comprehensive and convenient introduction to core digital marketing skills.
Not sure which course to choose? Try our Training Navigator
Econsultancy accelerates your company's journey to digital marketing excellence.
Our research, training, skills development programs and events help you seize the opportunities created by digital transformation.
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