With the DMA announcing their new one million dollar PR campaign “Data-Driven Marketing Institute,” the question of privacy and rules around customer data has become a greater focus of some of the panels this morning. Jordon Cohen of Moveable Ink, brought up the headline “Target knows a teenage girl is pregnant before her own father does” and posed the question: have we finally gone too far?
For those of you who didn’t read this headline in February, an irate father charged into a Target store demanding they stop targeting his teenage daughter with emails full of baby products because she wasn’t pregnant. It turns out Target was right, and the father was wrong. She was pregnant and her shift in product purchase at Target made the marketers behind the brand know of her news before any of the world may have known.
Jason Scoggins of Freshpair stressed that targeting has to go through a “creep” filter and in the case of the Target example, they went too far.
It seems like Congress is leaning the same way. Currently the United States is inundated with data brokers, those organizations that collect personal data and sell it on to companies. In a New York Times article in June, Natasha Singer explained:
Mr. Markey’s ultimate goal is to determine whether legislators should enact a law regulating the industry. Unlike consumer reporting agencies, which are required by federal law to show people their own credit reports and allow them to correct errors, information brokers are not currently required to show consumers information collected about them for marketing purposes.
Democrat Senetor Rockefeller opens an investigation in practises by Acxiom and others
Just last week, Senator John D. Rockefeller IV, took Markey’s concerns one step further and opened an extensive investigation on the practices of those data brokers that compile and sell information about consumers. According to a press release from the US Senate committee on Commerce, Science, and Transportation, Rockefeller said:
Collecting, storing and selling information about Americans raises all types of questions that require careful scrutiny. While these practices may offer some benefits to consumers, they deserve to know what’s being collected about them and how companies profit from their information.
He sent letters to companies including Acxiom, Experian and Equifax to investigate how they are using data in order to better inform future regulations. He specifically asks the following questions:
- What data about consumers does your industry collect?
- How specific is this data?
- How does your industry obtain this data?
- Who buys this data and how is it used?
This comes out of the concern about, what Rockefeller calls:
…[The] unprecedented amount of personal, medical and financial information about [people that] can be collected, mined and sold…An ever-increasing percentage of their lives will be available for download, and the digital footprint they will inevitably leave behind will become more specific and potentially damaging, if used improperly.
DMA claims Rockefeller is on a fishing expedition
Linda Wolley of the DMA quickly countered (what I thought to be a good move on the part of the Senator) and called Rockefeller’s investigation “a baseless fishing expedition.” Her opening statement at the DMA 2012 and in a further press conference, echoed this sentiment. Wolley stressed that we have to stop this regulation of the marketing industry lest US marketers fall into what she arrogantly surmised as the same dire predicament Europe is in with their recent EU ePrivacy Directive.
This belief seems far removed from the 89% of UK consumers that think the EU ePrivacy Directive is a positive step and the 82% of marketers who believe the cookie law is bad for the web but do not necessarily disagree with the ‘spirit’ of the directive. They just have an objective to the ham-fisted way in which it has been applied.
So why stop an investigation that will help educate the very senators that need to understand the industry?
Is this because Wolley thinks this investigation will lead to too much regulation that will stop the great work of marketers everywhere? Wolley’s opening statements went further to say:
Marketers have the power to feed the poor, rescue abandoned animals, save the environment. Marketers can change the world.
As much as I love marketing, this stretches things more than a bit for me. While Wolley stressed that our ability to change the world is all because of the data marketers collect but how about those untargeted direct mails, phone calls and emails? These too are the result of my data being collected. Just because I am a certain age or a woman or now live in New York doesn’t mean that I conform to the norm. This type of data gathering currently sits in the world of the bell curve and less on the long tail approach that Chris Anderson stressed we must push toward in our increasingly big data world.
DMA scared regulations will lead to job loses
But Wolley is sure that any kind of ‘Do Not Track’ regulation is going to cripple the US marketing industry. She stressed:
Direct marketing this year accounted for 8.7 percent of the total US gross domestic product. And data-driven marketers — both commercial and non-profit — will spend $168 billion on marketing.
That accounts for 52.7 percent of all ad expenditures in the US. Measured against total US sales, these advertising expenditures will generate approximately $2.05 trillion in incremental sales. Marketers and the sales efforts they support account for 9.2 million US jobs.
Somehow I don’t see Europe’s economy crippled because of the ePrivacy Directive as Wolley believes will happen to the US if the “Do Not Track” regulations come into play. I would argue this could make marketers work harder, use their own data better and help create a consumer base that are more aware of the value of their data. It could also help weed out the unscrupulous data collectors.
Advertisers want smart ads, and the Internet helps deliver that; a default DNT would seem to shut that possibility down at the start. Furthermore, the education effort should be aimed at calming fears about privacy while delivering value to brands and consumers, not fanning the flames of the debate.
I think we have an opportunity to make sure regulators and policy makers understand the technology so that the US government does not create blanket policies. We also have a responsibility to educate customers like the DDMI is supposed to be created to do. But this lash back from Wolley makes me think she’s scared the industry won’t pass the privacy test. By having well informed and well measured regulations in place, we will be able to create a better marketing environment for those who work in the industry and for those of us that are bombarded with ads every day. We do want smarter ads but we want to decide who gets to give them to us.
The marketing industry can’t continue to self regulate
As I overheard someone at the DMA conference saying, by doing that we’re allowing the thief to guard the jewels. The problem is not with us as marketers collecting customer information for ourselves to help our customers and our relationship with our customers, it’s when we give that information to others where the problem lies.
It’s been a fun ride for those marketers who have been making money off of our data but looking at what’s coming down the pipeline, this free ride may be coming to the end. I don’t think it’s going to be as dire as Wolley believes. In fact, I think my world may be a better place because of it.
Editors note: Our report, The EU Cookie Law: A Guide to Compliance, explains the legislation as far as it affects UK online businesses, sets out some practical steps that you can take towards compliance, and includes examples of how websites can gain users’ consent for setting cookies. For those only operating in the US space, it may be worth you keeping these practical steps in mind.