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Meet the host: Fadi Shuman
Fadi Shuman is a well known figure in the digital and ecommerce industry, recognized for his innovative contributions and leadership roles. He is the Co-Founder of BORN, an award-winning global digital agency that delivers enterprise content and e-commerce solutions for major brands such as Red Bull, Tag Heuer and Net-a-Porter. Shuman’s career began in London, where he established his first agency, POD1, in 2001.
In 2016, Shuman brought his digital acumen to WPP as the Global Chief Digital Officer, enhancing e-commerce strategies for global FMCG stalwarts such as Unilever, GSK, Heineken, and Coca-Cola. Currently, he leverages his experience to advise and develop direct-to-consumer brands in various industries, helping them navigate and succeed in the digital marketplace.
Please be aware that the syllabus provided is subject to minor adjustments before the course begins.
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Week One
Live Kickoff with host Fadi Shumann
The Business of Ecommerce
- Channels and Business Models
- How Shoppers Use Ecommerce
On-demand Course: Key Enablers of Indirect Ecommerce
- Sales
- Supply Chain
- Digital Technology
- Experience
- Marketing
- Finance
- Analytics
Week Three
On-demand Course: Winning the Path to Purchase
Taxonomy and Site Structure / Navigation and Menus / Faceted Navigation and the Importance of Attributes / Product Content Throughout the Site Journey / The UX of Product Content
On-demand Course: Product Content That Converts
High Performing Product Titles / Descriptive Product Copy / Optimising Visual Content / A+ and Other Captivating Content Types / Ratings and Reviews / Content Management and Syndication / Linked Products and Bundling
Week Two
On-demand Course: Understanding the Shopper Experience
Key Differences in Digital vs. Brick and Mortar / Understanding Shopper Behavior / Walking the Digital Store / Driving Value Through Retailer Customers / Assessing Retailer Maturity / Analysing Shopper Behavior with Data
On-demand Course: Understanding Ecommerce Search
How Site Search Works / What Drives Search Rank / Aligning to the Language of Shoppers / The Flywheel Effect
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Week Four
Reading Period – No Coursework
First Term Live Q&A with Host and Econsultancy SMEs
Learners have the opportunity for an extended video Q&A with the Host and Econsultancy experts to end the first term.
Week Six
Learning Plan: Retail Media
Approaching Retail Media Ad Investment / Activating Retail Media Sponsored Product Ads / Activating Retail Media Product Display Ads
Live Working Session: Working with Amazon
One-hour live session on the keys to working with Amazon with Q&A
Week Five
On-demand Course: Availability, Portfolio and Promotion
Why Availability Matters and How It Got Complicated / Building a Shopper-Centered Assortment / Aligning Assortment to Channel and Mission / Challenges of Launching Innovation in Ecommerce / Discounting, Incentivising and Using Trade Spend Wisely / Maintaining Offer Consistency
On-demand Course: Pricing
Monitoring Pricing / Testing Product Pricing / Pricing Strategies / Discounts / Advanced Pricing Techniques: Automated Promotions, Live Discounting and Competitor Availability
Week Eight
Second Term Live Q&A with Host and Econsultancy SMEs
Learners have the opportunity for an extended video Q&A with the SME/Host to end the second term.
Video session with Host to prepare for the simulation based final activity.
Ecommerce Simulation Final Activity
Learners complete a simulation using their new skills in ecommerce and receive the certificate of completion and CPD points.
Week Seven
On-demand Course: Partner Planning
Driving Value Through Customer-Partners / Analysing and Prioritising Opportunities / Building the Business Case / Working Collaboratively with Colleagues / Identifying Customer Levers and Decision Makers
Live Trends Session with Econsultancy Senior Analyst Lynette Saunders
Presentation on the latest ecommerce trends with Q&A.