Understanding Customer Experience with Data will help you understand how to use different signals to understand your customers and how to use insights from data, research and customer feedback to improve customer experience. This plan will help you track performance, identify areas for improvement and boost performance.
This training plan contains six courses:
- Introduction to Understanding experience with data
- Working with usability data
- Deep customer understanding with ethnography
- Connecting data analytics to customer experience
- Applying customer satisfaction data
- Closing the loop with the voice of the customer