Customer Experience Maturity in India

Customer Experience Maturity in India

Event Details

Date
January 25 2017 (1:00pm – 2:00pm SGT)
Venue
Online (APAC time zone)
Duration
About 1 hour

Sorry, bookings for this event are now closed.

Overview

This webinar will highlight results from Econsultancy's Customer Experience Maturity in India report, produced in association with Epsilon. The report explores the extent to which organisations from India deliver a consistent and relevant customer experience across all touchpoints; such as - benefits deriving from an understanding of the customer journey, customer experience technology, customer data and insight, measuring returns and etc.

The webinar will highlight the key findings, recent trends and best practice, followed by a 15 minute Q&A session with host, Jeff Rajeck, Research Analyst APAC at Econsultancy and co-host, Pradeep Chopra, CEO, Digital Vidya.

FAQ:

I'm not an Econsultancy subscriber, can I join?
Ans: You sure can. The sessions are complimentary for existing customers and new friends.

Will the session be recorded?
Ans: Yes! We record all of our webinars, and we'll send out a link to the recording the following week.

What if I register but can't make it?
Ans: It's all good. We'll send a follow-up with key takeaways and a link to the recording.

Can I ask questions?
Ans: Absolutely! This session is for you. Bring your questions and participate during Q&A.

Program

6:00pm (New Zealand) / 4:00pm (Australia-AEDT) / 1:00pm (Singapore, Malaysia, Philippines & Hong Kong) / 12:00pm (Thailand & Indonesia) / 10:30am (India)

Speakers' and panelists' profiles

Host: Jeff Rajeck, Research Analyst APAC, Econsultancy

Host: Jeff Rajeck, Research Analyst APAC, Econsultancy

Jeff Rajeck is currently a researcher, trainer and consultant for Econsultancy in APAC and posts frequently on the Econsultancy blog about social media marketing, analytics and statistics.

For the last 5 years, Jeff has been providing SEO, SEM, social and digital marketing analytics consulting in Singapore. His approach is to look at his customers' businesses from first principles and determine how best to reach and interact with their target audience using the available platforms and technology.

Recently he has advised customers on how to use new social channels for recruitment, using an analytical approach to optimize spend and demostrate ROI. Previous clients include Deutsche Bank, DBS, Siemens, JP Morgan, BASF, and Fujitsu - each of whom faced difficulty recruiting using other digital channels and experienced superior results on social media.

Co-host: Pradeep Chopra, CEO, Digital Vidya

Co-host: Pradeep Chopra, CEO, Digital Vidya

Among the pioneers of Digital Marketing, Pradeep has been part of the Internet Industry since 2000. He has been a serial entrepreneur for last 16 years and is currently a Co-founder & CEO of Digital Vidya, Asia’s leading Digital Marketing education company.

A graduate of IIT Delhi, Pradeep is one of the most sought after international speakers on Digital Marketing and Entrepreneurship. His speaking assignments include ad-tech (India), SES (USA), Webit (Singapore), Digital Outreach 2016 (Dubai), World Social Media Summit (Kuala Lumpur), Social Media Workshops across Asia, Click Asia Summit, Global Youth Marketing Forum, TiEcon and NASSCOM India Leadership Forum. He writes on Entrepreneurship and Digital Marketing for Wall Street Journal, Inc & Entrepreneur Magazines.

Pradeep is also the recipient of Social Media Entrepreneur Award (at Global Youth Marketing Forum), PIMR Marketing Excellence Award and CMOAsia’s Brand Slam Leadership Award for his contribution to Digital Marketing industry.

His obsession for the digital medium has led him to believe that the Internet connectivity is more important than the water supply :).He’s a tweet away @PradeepChopra.

Inquiries

If you have any questions, please contact apac@econsultancy.com / +65 6653 1911.

Event Details

Date
January 25 2017 (1:00pm – 2:00pm SGT)
Venue
Online (APAC time zone)
Duration
About 1 hour

Sorry, bookings for this event are now closed.