Customer Experience Management

Event Details

Date
April 25 2018 (2:00pm – 2:40pm BST)
Venue
Online
Duration
40 minutes
Cost
Free

This exclusive event is for subscribers only.

You need to subscribe to Econsultancy to be able to book a place on this event, plus many other benefits.

Subscribe now


Already a subscriber? Log in to book your place.

Overview

Econsultancy's Trends Webinar for April 2018 looks at the latest trends, data and best practice within customer experience Management.

This insight comes from Econsultancy's own research and recent report on Customer Experience Management along with collated third-party data and statistics. The webinar will be hosted by Lynette Saunders, Senior Econsultancy Research Analyst and Paul Boag, trainer for our Superior Customer Experience course, who will be sharing his thoughts and tips on delivering a great customer experience as well as answering your questions in the live Q&A session after the presentation.

Key Points covered in this webinar

What is customer experience management (CXM)?

  • Survey findings: How many businesses have a CXM strategy?
  • Impact of a good CXM strategy
  • Survey findings: Most significant challenges associated with implementing a CXM strategy

Whose responsibility is CXM?

  • Survey findings: Ownership of customer experience management
  • Business culture and structure, and its impact on CXM

Where to get customer data

  • How to manage what you already have
  • How to derive meaningful insights from your data
  • The challenges of dealing with customer data

Program

2:00 pm GMT / 9am EST

30-40 minute live webinar, followed by Q&A session with our hosts Lynette Saunders, Senior Research Analyst Econsultancy and Paul Boag, trainer for our Superior Customer Experience course.

Cost details

Free to attend for our Enterprise and Small Business Subscribers.

Inquiries

For more information on this webinar for contact us on subs.support@econsultancy.com or call on 0207 970 4322

Event Details

Date
April 25 2018 (2:00pm – 2:40pm BST)
Venue
Online
Duration
40 minutes
Cost
Free

This exclusive event is for subscribers only.

You need to subscribe to Econsultancy to be able to book a place on this event, plus many other benefits.

Subscribe now


Already a subscriber? Log in to book your place.