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Event Details

Date
December 4 2009 (1:00pm – 4:30pm)
Venue
Econsultancy London - old, London, United Kingdom
Duration
About 4 hours
Cost
Free

Sorry, bookings for this event are now closed.

Overview

Due to client demand, and with many organisations focusing on Retention, Customer Experience and Customer Service, Econsultancy is running it’s third, 'client only', Online Customer Service (OCS) FORUM.

Program

13:00 - 13.15    Coffee and networking

13.15 - 13.45    Welcome and introductions

13.45 - 14.15    Main discussion topic- as agreed with attendees

14.15 - 14.45    Attendee case study

14.45 - 15.30    Topic deep dive - a specific subject that requires deeper analysis

15.30 - 16.30    Round-up, next session items for discussion, close and networking

Who should attend?

Those involved in managing Customer Service (this session focused toward online) within their organisation and want to understand what issues, resolutions and trends exist in their and other verticals.

Venue


Econsultancy London - old

Telephone: +44 (0)20 7269 1450

Fax: +44 (0)20 7269 1450

4th Floor, Farringdon Point
29 - 35 Farringdon Road
London
EC1M 3JF
United Kingdom

Google Maps

Nearest tube stations:
Farringdon (Circle, Metropolitan, Hammersmith & City) or Chancery Lane (Central Line)

Cost details

If you’re attending for the first time, this session is free. Thereafter the fee is £395 excl. VAT

Inquiries

Peter Abraham - Econsultancy

Contact me if you'd like a copy of the last presentation and session output/findings.

Event Details

Date
December 4 2009 (1:00pm – 4:30pm)
Venue
Econsultancy London - old, London, United Kingdom
Duration
About 4 hours
Cost
Free

Sorry, bookings for this event are now closed.