Voice of Customer Roundtable

Event Details

Date
February 3 2016 (2:30pm – 4:00pm)
Venue
Etc Venues, Tenter House, London, United Kingdom
Duration
About 2 hours
Cost
Free

This exclusive event is for enterprise subscribers only.

You need to become an enterprise Econsultancy subscriber to be able to book a place on this event, plus many other benefits.

contact us


Already an enterprise Econsultancy subscriber? Log in to book your place.

Overview

Voice of Customer

Exclusively available for Econsultancy Enterprise subscribers, this roundtable gives you the chance to meet with your peers, share best practice and get insight into how they are managing their challenges in particular areas of digital on this topic.

The internet has created a massive increase in the volume of customer feedback data. Social media, product reviews, customer ratings, online surveys, net promoter score, all these communication channels mean that companies are increasingly having to make their businesses customer-centric. As marketers now have more data on their customers than ever before, brands and organisations are becoming increasingly focused on listening more intently to customer feedback, and making the customer experience as positive as possible.

Agenda

Possible agenda points to be covered in this session: 

  • What does Voice of Consumer (VoC) currently mean to your business, and why is it important?
  • How have you approached implementing VoC programmes and what challenges and barriers has this brought?  
  • What advice would you give to someone embarking on a VoC programme?
  • What benefits have you found your VoC programmes and insights have delivered?
  • How have your VoC programmes helped to deliver better customer experiences?
  • What are the next steps for your business on embarking on a VoC programme?

Please note: If you have registered but can no longer make this session, please let us know as soon as possible as places are limited and we will be providing catering for each delegate. 

Are you a roundtable regular? Our roundtable sessions are now hosted at a new venue - Tenter House in Moorgate, located in the heart of the City of London. 

Program

Held at Etc Venues, Tenter House, Moorgate, timings for this session are: 

14:15 - 14:30 Registration, Afternoon Tea and Cakes

14:30 - 16:00 Roundtable discussion (90 mins) facilitated by Econsultancy

Who should attend?

These Roundtable session are best suited to those in relatively senior positions who are decision makers and influencers within their organisation.  

We aim to ensure a healthy balance between brand and supply-side participation with subject experts in attendance to deliver an open, produtive and rounded conversation for all. Attendance is limited to one participant per organisation. There are strictly no sponsors or journalists present. All roundtables are facilitated by Econsultancy.

We ask that attendees have something to contribute to discussions as well as areas in which they'd like to learn to ensure conversation is beneficial to all. 

Roundtables are exclusive to Econsultancy Enterprise subscribers. To find out more, please call the subscriptions team on 0207 970 4928 or email uk.subscriptions@econsultancy.com.

Venue


Etc Venues, Tenter House

Telephone: 020 3735 9905

8th Floor Tenter House
45 Moorfields
London
EC2Y 9AE
United Kingdom

Google Maps

By Underground - Moorgate Station (Northern, Metropolitan, Circle, Hammersmith and City Lines).

Moorgate has 4 exits and you need to head towards the 2 exits either side of Moorfields Road (these exits are towards the Metropolitan line gates). As you come out onto Moorfields Road you will see a Holland and Barrett store adjacent to the tube station – Tenter House is the next building a few yards further up on the same side of the road, just before the Red Cross building.

Cost details

Roundtables are free to attend for Econsultancy Enterprise Subscribers. 

If you have registered but can no longer make this session, please let us know as soon as possible as places are limited and we will be providing catering for each delegate.

Inquiries

For further information, please contact the Subscriptions team on 0207 970 4928 or by emailing subs.support@econsultancy.com  (subject line 'Roundtable Bookings')

Event Details

Date
February 3 2016 (2:30pm – 4:00pm)
Venue
Etc Venues, Tenter House, London, United Kingdom
Duration
About 2 hours
Cost
Free

This exclusive event is for enterprise subscribers only.

You need to become an enterprise Econsultancy subscriber to be able to book a place on this event, plus many other benefits.

contact us


Already an enterprise Econsultancy subscriber? Log in to book your place.