A Broad Planning Framework for a Social Media Strategy

Chapter 2 of the Social Media Strategy Best Practice Guide

Social media can support a variety of business goals, and so it is crucial to create a broad plan for activity. This chapter lays out a comprehensive framework brands can follow to ensure activity resonates with the audience and fulfils objectives.

By Michelle Goodall

6 minute read

Before building a successful social media strategy, organisations must both determine the best ways of connecting with their audiences while considering their teams’ aims or objectives. This chapter provides a framework marketers can follow to help understand what they need to do in order to succeed, where they want to get to, and what key actions will help them get there. It covers:

Research: Organisations building a new social media strategy must also look inward and conduct research to better understand themselves. What questions should marketers ask?
The social media ecosystem: The success of a social media strategy depends on the people supporting and delivering it. Which teams must be involved in the planning and management of a social media strategy?