{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

If you were wise enough to setup an online marketplace in the early days of the internet and also had great business chops, you might have been a very rich person by now.

Some of the world’s biggest ecommerce companies are those that don’t actually sell any of their own products, or rely to a large extent on third-party sellers.

Amazon is the most obvious example, while eBay has also taken great pains to rebrand as a marketplace rather than an auction site (try saying that eBay is an auction site in a blog post and see how long it takes for the PRs to knock on your door).

Similarly, in the UK Play.com shifted from being an ecommerce site to an “online trading platform” after being bought out by Rakuten, a Japanese tech company that is best known for its Rakuten Ichiba marketplace.

Rakuten’s revenue from Ichiba and its travel business totalled 172bn yen in 2013.

Staying in APAC, Alibaba owns more than five marketplaces that each caters to a slightly different audience.

Taobao is a C2C site that has become China’s biggest online shopping destination. C2C ecommerce is worth $199bn annually in China, of which Taobao accounts for roughly 90%. In B2C ecommerce, Alibaba’s Tmall accounts for around 50% of the country's $107bn annual sales.

Typically, Google has also got in on the act to an extent through Google Shopping and product listing ads.

Online marketplaces are certainly an area of ecommerce that warrants further inspection, and one that I’ll delve into for future posts.

But today here’s a look at how some major brands are making use of third-party marketplaces...

eBay

Some of the UK’s best known brands have setup stores on eBay, though it takes some investigating in order to find them.

As far as I can tell there is no way to locate the brand stores from the homepage. They are housed with a ‘Retail directory’ subdomain, which I was only able to access by Googling ‘eBay stores’.

This then directs you to a page that lists stores from the likes of Tesco, Cloggs, Dyson, BT, House of Fraser, Schuh and Vodafone. A good array of high quality brands that eBay should be pleased with.

However the stores themselves are generally quite poor and glitchy. 

Take the Vodafone shop for example. The homepage has a banner followed by a whole load of white space, which isn’t a great start.

But worse is that none of the links actually leads to anything. The phone categories on the left-hand side lead to a blank screen, while the ‘Vodafone VIP’ service advertised on the right-hand side has apparently been discontinued.

I don’t think it’s actually possible to buy anything from this eBay store.

Vodafone's eBay store

La Redoute’s eBay store is equally poor. None of the links work and there’s an empty ‘Deal of the week’ promo.

Although there is some text at the top of the page to inform shoppers that, “This shop seller is currently away.”

La Redoute's eBay store

It would be wrong to tar all of eBay’s retail partners with the same brush, though, as some maintain decent storefronts.

Dyson’s outlet store shares the same overall look and feel as its own ecommerce site, making it very simple to find and purchase items.

Dyson's eBay outlet store

Similarly Tesco and Schuh have created eBay stores that are very much on-brand, with the obvious exception of the product pages.

They’re also more basic in terms of the usability and lack a full range of filtering options, product reviews, etc.

Some of Tesco’s refurbished products include the option to ‘Make an offer’ rather than paying the listed price, meaning that shoppers can haggle with one of the world’s biggest retailers.

Tesco's product page on eBay

 

Amazon

Amazon offers brand pages as one of its marketing services, but as with eBay they are well hidden.

The below example is from ‘Pinzon by Amazon.com’, which I think is the e-tailer’s own brand of home furnishings.

It includes a big hero image with various product categories and individual items lower down the page.

However the only way of finding it was to Google ‘Amazon Pinzon’.

Amazon Pinzon

The only other examples of Amazon brand pages I could find were from Lego and De’Longhi, and to be honest I’m not even sure if they are official brand pages.

Both include a header image and only link to further products from those brands, but they don’t share the same layout and visuals as the Pinzon page.

Lego brand page on Amazon

De'Longhi brandpage on Amazon

Either way, if Amazon does offer brand pages it has done an excellent job of hiding them.

Argos

Argos is not an online marketplace, but it does use branded shop fronts on its ecommerce site.

These are accessible from the top nav menu and look a lot like online storefronts one might find on a marketplace.

Each is tailored to fit with that brand’s visual aesthetic, including fonts, content and imagery. So it suggests that Argos is working closely with third-party marketers and products teams when creating these pages. 

For instance, compare these three Argos storefronts for Brita water filters, Samsung and Lego. Each has a very different design.

These examples are far more accessible and user-friendly than the brand pages operated by Amazon and eBay.

Brita

Samsung

Lego

EDIT 12/08/14: In the original article I stated that the Cloggs eBay store had been shut down, however the issue actually lay with a broken link from the eBay Retail Directory. Cloggs operates an excellent eBay store, which can be found here.

David Moth

Published 11 August, 2014 by David Moth @ Econsultancy

David Moth is Editor and Head of Social at Econsultancy. You can follow him on Twitter or connect via Google+ and LinkedIn

1679 more posts from this author

Comments (5)

Avatar-blank-50x50

Breanne

This is why we generally advise our clients that use Amazon to ignore offers of store pages. They seem like a great idea, but they're difficult to locate and generally of negligible use. Amazon likes to compare them to an endcap in a grocery store, but you don't need to start at Google to find an endcap!

almost 2 years ago

Avatar-blank-50x50

Ashok Kumar, Promoter at Hitasoft Technology Solutions

Obviously its right, This is a great idea but i think many peoples visiting a such pages are get annoyed due to pop up and other redirecting pages by marketers.

almost 2 years ago

Avatar-blank-50x50

Joe Tarragano

This article is a little superficial.
1) eBay has 100+ branded stores, many of which are quite beautiful (check out BMWs). The point here is that some (eg Vodafone) are "dead", and just as you shouldn't leave an empty shell on the high street, you shouldn't do it on a marketplace either. And while you're right to say that there's no easy browse way into the stores (something eBay has tried in various incarnations to fix), the reality is that eBay is a product search engine and so customer come upon the stores via search not browse. Hardly anyone goes looking for the Argos store on eBay, but they generate probably close to $50m a year now through it because they've great product & value found through 'natural search'
2) Amazon is doing some ground breaking things with FMCG in particular and regularly promoting items on its home page. I clicked a link to "Simple" from the homepage, and so went to the Simple store, http://www.amazon.co.uk/Simple-Wipes-Moisturiser-Skin-Care/b/ref=Simple_Search?ie=UTF8&node=2596843031. Enabling manufacturer direct sales economically & without channel conflict is going to be a huge trend. And the big distinction between eBay (full brand support) vs Amazon (Amazon's standard look & feel) is worth exploring.
3) Putting Argos alongside Amazon & eBay makes no sense. The Argos branded stores reflect traditional retailer promotional engagement, where manufacturers look to enrich their brand experience for visitors. I expect we'll see a lot more of this from Argos and its peers, but it's not operationalized and can't be contrasted with the organisational capability that an eBay, Amazon or Tesco is putting behind their ambitions to be the single destination for all products.
And that's just talking about the look & feel rather than how the full end-to-end customer experience is being supported.
The marketplaces' engagement with brands / retailers will only get more common, so a deep, authorative piece of research on this would no doubt be an interesting read.

almost 2 years ago

David Moth

David Moth, Editor & Head of Social at EconsultancyStaff

Hi Joe, thanks for your comment. Firstly, you're correct in suggesting that this article is a bit superficial, and it was largely intended to be that way. I've only just begun to look at brand pages on different marketplaces and this was my way of getting the lay of the land. It will (hopefully) be a jumping off point for future articles.

And in regards to your specific points:

1. I agree that there are many excellent eBay stores, and I made reference to several of them in the article. However in general I was surprised by the low quality and poor usability of most of the stores I looked at - I assumed that eBay would impose higher standards on brands using its platform.
I would also agree that consumers don't generally look for brand stores on eBay, but as they exist as part of eBay's site they are worth investigating.

2. Thanks for the link to the Simple store. It would be interesting to see more of these, but I still think it's far to difficult to find which brands operate storefronts within Amazon.

3. I included Argos only because its brand pages stood out as being far more user-friendly than those set up by other marketplaces. It was intended to show what can be achieved in terms of UX and design.

Again, thanks for your comment. Some really useful points that I'll try to follow up in future posts.

David

almost 2 years ago

Avatar-blank-50x50

RTea ST, IT Dept. at yalters

I'm totally confused! Are we discussing Stores (ie:reatail sellers) OR Brands (who in most cases are not the ones selling)?

about 1 year ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Daily Pulse newsletter. Each weekday, you ll receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.