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Posts tagged with James Gurd

Email marketing: six steps to improving customer engagement in 2010

Despite the naysayers claiming email marketing is on the way out thanks to the snowballing impact of social networking and new forms of communication, the facts are very different. Email continues to play a vital role in both business and customer communication. 

According to Epsilon, email is used more regularly than social networking for personal communication, while 30% of organisations in Econsultancy’s Email Marketing Industry Census claimed an ROI from email in excess of 500%.

12 comments

Charles Nicholls of SeeWhy on driving your web conversion with retargeting

Reach for your ecommerce buzzword bingo card and you'll see 'website optimisation' and 'conversion analysis' bang in the middle. Behind the industry buzz there is a genuine commercial challenge:how do you turn your visitors into customers and increase the profitability of your web channel? Retargeting is one technique to help deliver results.

Retargeting is the process by which a website owner contacts a customer who has abandoned their conversion (whatever that conversion might be) in order to continue the communication and encourage that customer to take further action. Retargeting is more popular in the US than the UK. However, UK companies are starting to wake up to the commercial value that retargeting via email can play in their website optimisation.

Having had the opportunity to work with and learn from the brains behind SeeWhy, I asked founder and conversion optimisation blogger Charles Nicholls to share his expertise on the value of retargeting for UK web owners.

4 comments

Do speakers need to weave social media into their presentations?

Earlier this year I attended an event at which one speaker used Twitter to gather audience questions and then answer key themes at the end. He did not allow this to interrupt the presentation but it was made clear that questions would not be a 'hands up' affair. More and more speakers are now aware of and monitoring their presentation 'backchannel' (a new marketing buzz word for the bingo card). 

Yesterday, I read an interesting article from Jeremiah Owyang outlining how speakers should integrate social into their presentation. Whilst I don’t agree with all of Jeremiah’s points (I will elaborate), I think speakers need to be aware that the penetration of social apps on mobile devices is making real-time commentary increasingly relevant.

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Five ways to drive interest in your tweeting

James Gurd eCommerce Consultant

Advice for using Twitter to build an army of engaged followers is prevalent. Less is suggested for the ways to drive awareness of your Twitter presence using other communication channels.

If you apply the basic logic of acquisition and retention, you can use Twitter innovatively to engage your current followers but if you do nothing to tell others, how do you grow this channel?

This blog looks at six practical steps to pushing your Twitter presence. It's not rocket science but good ideas shouldn’t be complicated...

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Does social media kill communication skills?

I can understand why fear pervades the social space. Some psychologists have argued that social networking will contribute to the death of emotional intelligence. I don’t share this paranoia. Email didn't kill the conversation, so why should social networking?

In my opinion, the medium through which you communicate does not destroy your inter-personal skills, it merely reflects and amplifies them. Here's my take on why social media can have a positive effect on our communication skills.

14 comments