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Posts in Customer Experience

Another year, another World Usability Day 2006 (14th November)

Last November, I sounded off about two things – one was that I did not like the tag line for World Usability Day 2005 – Making IT easy - and the other was that I didn’t think we had much good usability to celebrate.


Online shopping growth driven by men

Men who can’t be bothered to go out shopping are helping to drive rapid growth in online retailing, according to a survey by the British Council of Shopping Centres.

FT.com reports that men have a ‘hunter’ approach to shopping – they know what they want and want to get it as quickly and painlessly as possible. Online shopping is the perfect way for them to do this.


Google's Adam Lasnik interviewed by Lee Odden

Adam Lasnik describes himself as Google’s first ‘search evangelist’, and he works to improve relations between the search engine and webmasters.

Adam's job is to help webmasters with ranking and indexing issues either through communication or other means. In an interview by Lee Odden from MarketingBlog.com, Adam talks about search engine marketing and has some tips for webmasters. 

Some excerpts coming up…


Jeff Bezos talks about Amazon Web Services

Amazon's Jeff Bezos Amazon's CEO wants to help you run your business, using the same technologies and operations that power Amazon.com.

In a great interview with Business Week, Jeff Bezos talks about the new services Amazon is offering to third party developers, providing computing power with its Amazon Elastic Compute Cloud, and its hosted storage service, Amazon S3.

Some snippets after the jump...


Search startup uses blog readers to develop website

MojoPages, a new social search venture, has adopted a documentary-style videoblog to build buzz around its forthcoming launch, while engaging users even before a beta website has launched, to help with aspects such as design and usability.

The website, which will rank businesses in line with user ratings, aims to improve on standard directory-style services such as Yellow Pages.


Fake Web 2.0 vs Real Web 2.0

Is YouTube really a Web 2.0 site? A pointless question, you might think, especially when its founders have just sold the site for $1.65bn.

But not according to a recent blog by Lawrence Lessig, which seems to have sparked off a weird political row over sites that allow users to share content online.


Multi-channel firms ignore Online Customer Experience at their peril

Many organisations deserve credit for taking Customer experience seriously but what is not so apparent is how widely the quality of online engagement is being properly understood and digested.


Users turned off by in-stream video ads

More than four in five users find in-stream ads on web video clips “annoying”, according to a study by Forrester Research.


Top ten viral marketing mistakes

Entertainment marketing outfit AzACreations has come out with a ‘How To’ guide on advergaming – not a new area but one in which campaigns still see widely varying degrees of success.

The report provides some useful tips on how to make the games themselves grab users’ attention. These include: setting targets for players, clear rules, allowing feedback, and enabling in-game characters to grow and develop.

It also offers ten reasons why viral campaigns fail, which we'll list after the jump...

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Reasons to avoid Flash on your website

Web developers and businesses continue to develop Flash based websites, despite the well-documented drawbacks in terms of SEO and usability.

When used well, Flash can be a great tool for the presentation of rich content, but pure flash websites, though they may look good, can annoy the hell out of visitors.

After the jump, some reasons why...


Do your users know their RSS from their elbow?

Whilst we get all excited about social software and Web 2.0, does the average web user care at all?  Should they?


Mozilla releases new Firefox 2.0 to compete with IE7

Firefox 2.0 released Just a week or so after Microsoft launched Internet Explorer 7, Mozilla has released the new version of its open source browser - Firefox 2.0 - prompting some people to suggest that the browser wars of the ninieties are back on.

Features of the new Firefox browser include phishing protection, which reports if a web site may be malicious; session saving, which restores windows or Firefox tabs if the browser crashes; improved access to Web feeds; spell checking; and search suggestions.