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Posts in Customer Experience

Windows Live Spaces launch hits problems

The launch of Microsoft's revamped blogging and social networking service has got off to a bad start after a flood of user complaints.

The Windows Live Spaces service, an updated version of blogging site MSN Spaces, was hit by problems with the statistics page and emoticons, as well as issues with email publishing, Friends Explorer and Firefox.

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.eu watchdog probes more "abnormalities"

The .eu watchdog said it is investigating evidence of further breaches of its registration rules since the launch of the top level domain (TLD) in April.

After confiscating over 70,000 Cyprus-based domain names last month, EURid said it is "looking into" relatively high numbers of registrations in other European countries such as Malta and Luxembourg.

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Web launch delays blamed on lack of content

A survey of digital agencies reveals that website launches are delayed by as much as three months because content isn’t ready or suitable.

Priorities cited for website projects were design (75%), development (55%) and search engine optimisation (65%), with only 10% of agencies questioned saying website content was top of their agenda.

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Supermarkets make it hard for disabled users

Four of the five major UK supermarkets are falling below minimum accessibility standards for disabled users, according to a report published today.

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Eureka! Google optimises its PPC Adwords quality algorithm

Will Google’s decision to introduce an algorithmic element into its Adwords ‘Quality Score’ spell the end for sponsored keyword arbitrage and add further pressure to affiliates to clean-up their act?

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10 reasons why I’ll swap my iPod for a Zune

I was given an iPod as a birthday gift a couple of years ago. Immediately, I fell in love with it, and it revolutionised my listening habits. It looks good, it is easy to use, and my particular model stored 5,000 songs, about half of my CD-based music collection.

But my love affair quickly turned sour. Over time, I have experienced various problems with the iPod and iTunes, some of which are listed after the jump.

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Why are you using Web 2.0 technologies?

I've been working on a project lately where there are elements of Web 2.0 (specifically Ajax stuff)  that keep being raised, almost without thought for form or function.

The end result is that I've forced the client in question to seriously consider why they want to do something, and what the benefit to the end user is. Of course, this adds caution to future thinking!

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The 12 fundamentals of e-commerce

We are often asked about the fundamentals of e-commerce: how do you build an online retail store, what do customers need to see, what does Google look for, how can you increase conversion rates?

I have compiled a list of the 12 fundamentals that you can put in place to enhance an existing online store or plan a new one...

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Diggnation – Digg relaunches and widens potential appeal

If you’re a user of Digg, you should know that it recently redesigned and relaunched its website. This in itself is not that interesting since we always knew that was coming soon – however, what is interesting is that new categories have been added which make the site more useful to a wider audience.

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Understanding the blogging ecosystem

On the topic of blogging, it seems worthwhile to talk a little about the blogging ecosystem, both for discussion and future reference (things change fast!).  Like an ecosystem, blogging is a feedback mechanism, is most useful when you understand what is being said about you on the blogosphere, and unlike an ecosystem giving freely is more beneficial.

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Will the geeks really rule the world?

Paul Graham, one of the founders of web incubator Y Combinator, says we’re not in a bubble, and he’s right. There’s way too much talk about this mythical bubble. It ain’t a bubble, folks.

However, I think Paul is wide of the mark on a number of his assertions made when interviewed by Ian Delaney, who is currently writing a book on Web 2.0. Paul says he has spotted “a social trend that will last”, namely: “the startup world will increasingly be ruled by technical people rather than business people”.

God forbid!

I’m amazed that a savvy investor would think that way. Paul is a hacker himself of course, and a successful entrepreneur to boot, so I could be wildly out on this one. It just seems… wrong… on… so… many… levels…

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Free Web 2.0 software doesn’t mean better…

TechCrunch posts a heads up on ActiveCollab, a new open source alternative to popular online project management tool Basecamp, by Web 2.0 poster children 37Signals, and talks about the possible threat to current monopoly and current business model if the software is of high quality.

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