Posts tagged with Ecommerce

Walgreens tackles "last mile" with Pickup Zone

walgreens pickup zoneSeems no one talks about the last mile of ecommerce any more, but that doesn't mean it's gotten any shorter. You remember the last mile, don't you? It's getting packages delivered into the hands of consumers. Even when they don't have a doorman, aren't home, the office is closed, they don't have a P.O. box, didn't hear the doorbell, there's no one to sign for it -- all the myriad reasons couriers (and by extension, online merchants) can't get packages to their final destination.

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Seven sensational SEO tips for ecommerce sites

For the first of my guest posts for Econsultancy I wanted to take a step beyond the generic, oft-rehashed ‘SEO tips’ (you know, things like “include keywords in your page titles” and “create great content”) and contribute something based on my experience of working across a number of e-commerce sites. 

Sales-based sites are where SEO really comes into its own in terms of return on investment, and it literally is the case that even the smallest tweaks can result in real increases in revenue.

So here are seven ways to help transactional e-commerce sites boost their search rankings...

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Bad news for creatives: Ad quality does not dictate sales

Much of the business of advertising comes down to creative. But when consumers make purchasing decisions, the quality of brand advertising is not what makes people reach for their wallets.

At least that's what the results of a new survey from the Retail Advertising and Marketing Association point to. The study, conducted by Big Research, found that while consumers appreciate good creative, they predictably make decisions based on the savings they think they're getting. 

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The Importance of delivery instructions

Each month, I log onto the Tesco.com website and place my food order. A few days later, in the evening, a delivery truck turns up within its allotted two hour slot, and a stack of crates arrives on my doorstep. This is against all odds.

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Say goodbye to Cyber Monday as shopping habits merge

Black Friday used to be a day of excessive shopping and deals for retailers taking advantage of consumers with Thanksgiving vacation time. But as the online and offline worlds merge, the distinction between Black Friday and Cyber Monday is quickly disappearing.

Retailers are stepping up their online offers for the weekend, but those who wait until Cyber Monday to lure customers are going to miss out on large returns.

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Email marketing: six steps to improving customer engagement in 2010

Despite the naysayers claiming email marketing is on the way out thanks to the snowballing impact of social networking and new forms of communication, the facts are very different. Email continues to play a vital role in both business and customer communication. 

According to Epsilon, email is used more regularly than social networking for personal communication, while 30% of organisations in Econsultancy’s Email Marketing Industry Census claimed an ROI from email in excess of 500%.

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As back-to-school spending decreases, online marketing matters even more

The end of the summer is usually a high point for retailers. But it's mid-August and registers have not been ringing at their usual rate. In fact, back-to-school revenues are the lowest they've been in over a decade.

That spells bad news for the 2009 economy. But if there's one thing that is becoming more important in the moving of consumer goods, it is online marketing.

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Opportunities for news in augmented reality and geotagging mobile applications

Like with most things iPhone-related, the sight of a new application sends people into a frenzy. However the latest development in augmented reality applications could be useful for both ecommerce and the news industry. 

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Why not selling online can damage your brand

Despite the considerable economic doom and gloom, the online marketing industry still has va va voom, as a new forecast from Verdict Research illustrates.

The company admits that pesky recession is finally starting to hurt web retailers and growth in online spending has slowed, but it predicts that by 2013, online sales in the UK will reach £31.2bn, forecasting spending of £20.9bn this year alone.

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How to use offers without harming your brand

Are you currently avoiding affiliate voucher codes and offers due to the worry of its effect on your brand’s perception? Are you pushing too much distress marketing on your website? Allow me to take you through an anecdotal approach to tactical consumer offers.

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How to keep the ecommerce momentum

shopNeuromarketing. Neurometrics. In-store shopper insights. There's a lot to like about the bleeding edge of ecommerce these days, but the cold reality is this: it's time for basic internet marketing block-and-tackling strategies.

So many observers and front-line retailers are truly excited about this period of time that it is completely forgivable to race ahead with technology. Research about how consumers perceive and then buy that's coming to the fore from people like Paco Underhill is compelling, and new customer behavior data from companies like Nielsen and Microsoft is brilliant. All the in-store technology that will blend the in-store experience with the online experience needs to be quickly adopted. But let's face it. The bankruptcies and inconsistent discounts happening offline are creating a unique opportunity online. We see four very predictable ways to take advantage:

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Q&A: Zales finds diamonds online

diamondsFor most cross-channel retailers 2008 was a financial disaster, and surviving to discuss 2009 is an achievement. No different at Zales Jewelers. The mall and outlet center-based retailer closed more than 100 stores and took an 18 percent hit in 2008. But one of the bright spots has been its ecommerce operation. As SVP Steve Larkin says we "do a lot of stuff" online that doesn't get as much publicity as the collapse of the high-end jewelry market. We talked to Larkin after the company announced that its revenues for January and February had stabilized for 2009.

We've heard a lot lately about the saving power of ecommerce as offline retail struggles and the economy starts to crawl back. Zales has certainly had its offline problems, and I'm interested to know your macro view of retailing right now.

Ecommerce is better than traditional retailing. And that comes from advances in just about everything that has to do with online retail. We're constantly improving the customer experience and constantly improving customer service. I also think we provide a lot of value online for the customer. They can comparison shop, they can research products, and they can get best price. We will continue to invest in ecommerce and continue to cross-promote our online store through our offline stores.

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