Posts tagged with Ecommerce

The Importance of delivery instructions

Each month, I log onto the Tesco.com website and place my food order. A few days later, in the evening, a delivery truck turns up within its allotted two hour slot, and a stack of crates arrives on my doorstep. This is against all odds.

Say goodbye to Cyber Monday as shopping habits merge

Black Friday used to be a day of excessive shopping and deals for retailers taking advantage of consumers with Thanksgiving vacation time. But as the online and offline worlds merge, the distinction between Black Friday and Cyber Monday is quickly disappearing.

Retailers are stepping up their online offers for the weekend, but those who wait until Cyber Monday to lure customers are going to miss out on large returns.

Email marketing: six steps to improving customer engagement in 2010

Despite the naysayers claiming email marketing is on the way out thanks to the snowballing impact of social networking and new forms of communication, the facts are very different. Email continues to play a vital role in both business and customer communication. 

According to Epsilon, email is used more regularly than social networking for personal communication, while 30% of organisations in Econsultancy’s Email Marketing Industry Census claimed an ROI from email in excess of 500%.

As back-to-school spending decreases, online marketing matters even more

The end of the summer is usually a high point for retailers. But it's mid-August and registers have not been ringing at their usual rate. In fact, back-to-school revenues are the lowest they've been in over a decade.

That spells bad news for the 2009 economy. But if there's one thing that is becoming more important in the moving of consumer goods, it is online marketing.

Opportunities for news in augmented reality and geotagging mobile applications

Like with most things iPhone-related, the sight of a new application sends people into a frenzy. However the latest development in augmented reality applications could be useful for both ecommerce and the news industry. 

Why not selling online can damage your brand

Despite the considerable economic doom and gloom, the online marketing industry still has va va voom, as a new forecast from Verdict Research illustrates.

The company admits that pesky recession is finally starting to hurt web retailers and growth in online spending has slowed, but it predicts that by 2013, online sales in the UK will reach £31.2bn, forecasting spending of £20.9bn this year alone.

How to use offers without harming your brand

Are you currently avoiding affiliate voucher codes and offers due to the worry of its effect on your brand’s perception? Are you pushing too much distress marketing on your website? Allow me to take you through an anecdotal approach to tactical consumer offers.

How to keep the ecommerce momentum

shopNeuromarketing. Neurometrics. In-store shopper insights. There's a lot to like about the bleeding edge of ecommerce these days, but the cold reality is this: it's time for basic internet marketing block-and-tackling strategies.

So many observers and front-line retailers are truly excited about this period of time that it is completely forgivable to race ahead with technology. Research about how consumers perceive and then buy that's coming to the fore from people like Paco Underhill is compelling, and new customer behavior data from companies like Nielsen and Microsoft is brilliant. All the in-store technology that will blend the in-store experience with the online experience needs to be quickly adopted. But let's face it. The bankruptcies and inconsistent discounts happening offline are creating a unique opportunity online. We see four very predictable ways to take advantage:

Q&A: Zales finds diamonds online

diamondsFor most cross-channel retailers 2008 was a financial disaster, and surviving to discuss 2009 is an achievement. No different at Zales Jewelers. The mall and outlet center-based retailer closed more than 100 stores and took an 18 percent hit in 2008. But one of the bright spots has been its ecommerce operation. As SVP Steve Larkin says we "do a lot of stuff" online that doesn't get as much publicity as the collapse of the high-end jewelry market. We talked to Larkin after the company announced that its revenues for January and February had stabilized for 2009.

We've heard a lot lately about the saving power of ecommerce as offline retail struggles and the economy starts to crawl back. Zales has certainly had its offline problems, and I'm interested to know your macro view of retailing right now.

Ecommerce is better than traditional retailing. And that comes from advances in just about everything that has to do with online retail. We're constantly improving the customer experience and constantly improving customer service. I also think we provide a lot of value online for the customer. They can comparison shop, they can research products, and they can get best price. We will continue to invest in ecommerce and continue to cross-promote our online store through our offline stores.

Sears is serious about channel integration

sears logoSears Holding is reorganizing its on and offline channels under an ambitious new initiative dubbed ShopYourWay. The program intends to integrate the scope of the goods and services the retail conglomerate provides across a panoply of channels, including in-store, online, mobile, electronic kiosks, even PDAs.

ShopYourWay has launched on Sears.com, and will soon be introduced to Kmart.com. When that happens, the full range of Sears products will be available to shoppers on Kmart, and vice-versa. Such cross-merchandising will increase the options available to consumers. Shoppers on Sears property LandsEnd.com, for example, will be able to view apparel from other Sears brands.

Kelkoo’s view on the product search market in 2008 + 2009

2008 was the year of the voucher code, however 2009 is starting to look like the year of looking after yourself and your property.

Kelkoo has seen a large increase in searches for home related items such as consumer electronics, household appliances, and garden products.

Ebay bets with its head, not over it

ebayBack in the days when OffTrack Betting was popular in New York City, the ad tagline said "bet with your head, not over it." It may be uncool to say, but eBay's recent conservative retrenching is a solid strategy. A little boring, maybe, but at least the company is betting with its head.

CEO John Donahoe told a group of analysts Wednesday that the company is going to focus on its original mission, which is ecommerce auction. No more eBay Express. No more plans to compete with Amazon for the overall ecommerce business. Donahoe was roundly trashed in the blogosphere. While it might not spike its short term stock price, it's the right move. With Skype and PayPal in its tent, eBay is positioned to play very well in the most active markets. It has communication infrastructure, payment infrastructure, and auction infrastructure. Right now anyway, no one is a serious threat to that trifecta.