Posts tagged with Email

What a Mexican and an Italian taught me about online customer service

It’s rare that I complain to a company via social, but when I do, like many people, I expect a quick and effective response.

We’re so used to immediacy through social media that it’s very easy for brands to trip up and fail to meet customer expectations. 

Dealing with customer service queries and complaints is a challenge for many brands, calling into question response times, how many staff hours should be dedicated to social, what the company tone will be, and how to answer within a 140 character limit.

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16 genuinely useful email marketing tools

Email might not be the sexiest form of communication around these days what with smartphones and Apple Watches and pigeon-drone hybrids but it's still going strong in the business world.

In our recent email marketing census, 74% of marketers said they believe email still be one of the highest channels for delivering ROI in five years’ time.

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We analysed 82 Econsultancy email subject lines and here’s what we learned

One of Econsultancy’s main retention and sales channels is email marketing. Duh! Same as nearly every other company on the planet.

Email works because it’s the foundation of online marketing. But... is Econsultancy's subject line language optimal?

We analysed the emotional power of 82 of its recent email subject lines and here’s what we discovered.

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49 email marketing tips for beginners

It’s strange to think that email is still such an important tool for marketers, and in fact business people of all types, when there is so much technology at our fingertips now. 

I’m pretty sure the only people who communicate via email outside of the commercial world are my parents, but for marketers around the world this platform is still going strong. 

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email poor relation

Why is email seen as the poor relation in digital marketing?

We use email in our everyday lives and it has certainly been around for a while, since 1972 courtesy of Raymond Tomlinson.

Email allowed us to seamlessly send electronic communications then, and today it is a common marketing tool to drive customer engagement.

So why is email seen as the poor relation in the world of digital marketing?

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Computers can rap better than Kanye. What does this mean for marketers?

Here’s the news: computer scientists in Finland have created an algorithm that can programmatically create better rap lyrics than rappers.

The potential of this technology has HUGE implications for marketers. And here’s why.

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gmail logo

How will email marketing evolve over the next five years?

Email marketing is one of those disciplines that people often claim is on the way out.

However its enduring power for driving traffic and sales means it’s highly unlikely that email marketing will die anytime soon.

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Why email is vital for multichannel marketing

Email is the marketing channel that refuses to die, no matter how much scorn people pour on it.

In fact, the emergence of the multichannel discipline has actually given email marketing something of a boost.

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Three key insights from our new Reality of Multichannel Marketing report

The past decade has brought with it a massive increase in digital marketing platforms and technologies, giving marketers the ability to focus on multichannel like never before.

This has fundamentally altered the way brands plan and execute marketing strategies and given us new insight into how customers are using those channels. 

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Five important channels for effective content distribution

The 80/20 rule is incredibly useful. As marketers, for example, it can help show us what we should be focusing our efforts on and what we should either automate or ditch altogether.

While convenient, there’s also an uglier side. For instance, when it comes to content marketing, many marketers spend 80% of their time crafting the perfect piece of content, while only 20% of their time distributing it.

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Is there a knowledge gap in email and search marketing?

There appears to be a knowledge gap in email and search marketing, according to data taken from the Econsultancy Digital Skills Index.

The survey is designed to test and benchmark digital marketing knowledge, with results broken down by seniority and sector.

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Which company sent the most 'spam' in 2014?

It’s an end-of-year list you didn’t know you wanted.

Which brand filled your inbox with corporate clutter? Whose business saw their daily marketing emails lead to the most unsubscribes? Which company’s irrelevant broadcasting made you hit the spam button?

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