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Posts tagged with Shopping

Mobile commerce in the UK: stats round up

The importance of smartphone technology to the UK shopper experience has been hard to ignore this past month with an abundance of mobile commerce data being added to our Internet Statistics Compendium.


Digital gifts a big part of this year's holiday season: report

The holidays are right around the corner and retailers big and small are already gearing up for what they hope will be a successful season, even if at the same time knowing that it will likely be a challenging one too.

When looking at holiday shopping, we typically look at sales of physical goods. Which makes sense given that historically, gift-giving has been an offline activity.

With digital goods growing in prominence, it's increasingly clear that holiday shopping is not limited to buying goods you can put under a tree.


Eight presentations on social commerce

Social commerce is a term that’s been around for a while now, and it isn’t going to go away anytime soon. But there still seems to be some confusion within the industry about what it is and what it means.

I’ve dug out a handful of presentations that cover the main facets within this specific, rapidly-evolving area of e-commerce.


Check out this supermarket’s email

The seemingly endless parade of thousands of brands you’re faced with in the weekly ‘big shop’ means it’s sometimes impossible to know where to start.

Similarly, opening my email inbox only to be confronted by a mob of generic and impersonal marketing emails trying to feed me their latest offers can be overwhelming to say the least.


Online customer service: how to get it right

With the increasingly homogenous offer of online retailers, it is generally agreed that high levels of customer service are more vital than ever.

With this in mind, I'm constantly astounded by the shockingly poor levels of service British consumers are exposed to.


Microsoft gives up on Bing Cashback

With Bing, Microsoft has achieved far more in search than many believed it was capable of. But just because Microsoft has managed to beat lowered expectations doesn't mean that Bing is doing for Microsoft what it hoped it would.

Citing a lack of the "broad adoption that we had hoped for", Microsoft announced Friday that it was shuttering Bing Cashback, which was a big part of Bing's shopping vertical search.


Outlook for online retail is bright this Christmas: survey

According to a new survey,  93% of consumers are planning to do at least some of their shopping online this Christmas, with 71% planning to buy more than half of their gifts on the web.

The survey by eDigitalResearch and IMRG reveals that more people are planning to shop online this year, and now that the threat of Royal Mail strike action has receded, there is some cause for optimism for online retailers.


Expanding e-commerce across borders

The key to continued growth for many UK online retailers during 2009 could well lie in cross-border selling, with the biggest opportunities right on the doorstep in Europe.

Here, this is discussed, to coincide with the release of E-consultancy’s Online Transaction Processing Guide.


Site review: Reevoo.com

Reevoo provides reviews for retailers like Currys and Tesco, and launched its own website last year. It has recently had a revamp, including a new homepage and updated product pages.

Reevoo hompage

The Reevoo website gathers together a wide range of product reviews, and should be a good resource for online shoppers, so how does it shape up?


Q&A: Firebox’s Naomi Brown on affiliate marketing

Here, we speak to Firebox’s Naomi Brown about how she’s been developing the gadget retailer’s in-house affiliate marketing programme since taking it over two years ago.


Amazon gets the Watchdog treatment

Amazon Marketplace was featured on Watchdog last night, with complaints about dodgy sellers and the availability of pepper spray on the site the target of the consumer programme.  

Watchdog (on iPlayer) found several instances of customers buying items on the Marketplace, receiving emails purporting to be from Amazon, paying by transfer service Moneygram and not receiving the products.


Zavvi makes things clearer for customers

Thanks to the collapse of Woolworth's wholesale arm EUK, retailer Zavvi was forced to suspend much of its web sales earlier this week.

Chris Lake criticised Zavvi on this blog for the way in which it handled this news online, just putting a message on the homepage and leaving the rest of the site as it was.

Having just had a look at the Zavvi website, it seems someone at the company has taken note, as there has been a big improvement..