Author: Graham Charlton

Graham Charlton

Graham Charlton was Editor in Chief of the Econsultancy blog. He has worked in the digital industry for more than ten years.

His pet topics include UX, CRO, and ecommerce in general. Add to that mobile, SEO, ill thought-out EU laws, the use of web technology offline, email marketing and that covers quite a bit. He has written several best practice guides on ecommerce and mobile, with more to come.

He can be found prattling-on on Twitter as @gcharlton.

Ebay launches new UK shopping service

Auction website eBay has today launched the UK version of its new online shopping service, eBay Express. The site will sell both new and used goods at fixed prices. 

All of the sellers on the site have been signed up to a professional code of conduct by eBay, to ensure that they all offer returns policies and guaranteed delivery dates.

The company hopes that the site will attract those shoppers who prefer a more more conventional e-commerce shopping experience.

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Telecoms companies criticised for poor online customer service

New research has shown that online companies need to dramatically improve their customer service and offer more help to customers on their sites. Telecoms providers came off worst in the survey, with banking websites the best performers.

The survey, by eService provider Transversal, has revealed that customers often face waits of up to 2-3 days for their emails to be answered, a situation which is exacerbated by the lack of online help offered by some websites. Some 60% of customer emails are generated by the lack of available information on websites.

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Chinese bloggers reach 17 million mark

The number of bloggers in China has now topped the 17 million mark, and 34 million have signed up for blog accounts, according to a recent survey.

The research, by the China Internet Network Information Centre, also revealed that 75 million people read blogs on a regular basis in China, more than half of the 123 million internet users in the country.

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Internet crime feared more than burglary in the UK

A recent government study has shown that many people are put off from using the internet because they are wary of being targeted by hackers and identity thieves. 

The government’s Get Safe Online study has revealed that more people are afraid of becoming the victims of cyber crime than they are of being burgled or mugged. 

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New email metrics released, personalisation worth the effort

US email marketing company MailerMailer released its Email Marketing Metrics Report this week, revealing practices to help businesses increase returns from their email campaigns.

Key factors highlighted in the report include the use of shorter subject lines, personalisation of emails, and targeted, well-managed lists. Campaigns using these strategies achieved higher then average open and click rates.

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Skype founders to compete with YouTube

Skype founders Janus Friis and Niklas Zennstrom are working on a secretive project which will see them compete with YouTube in the online video market.

The website, currently under the working title of the Venice Project, will aim to combine the video sharing of YouTube with the added attraction of professionally produced TV and video content.

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Google boss warns politicians about power of the web

Google Inc boss Eric Schmidt says that politicians have yet to understand the true impact of the internet on voters' behaviour.

He believes that the internet will have the power to affect the outcome of elections, as voters increasingly use the resources offered by the online world to challenge statements made by their political leaders.

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Social networkers expose themselves to hackers

A new US study has shown the risks that surfers are taking when using social networking sites such as MySpace and Facebook.

The study, conducted by enterprise IT management company CA and the National Cyber Security Alliance, reveals that users of such sites are vulnerable to hackers and identity thieves.

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Survey Shows Brits Spend £5,000 A Year On Gadgets

According to new research, over 60% of the UK population spends over £5,000 per year on gadgets and new technology.

The survey, released by Best of Stuff, claims that 30% of Brits own up to 15 gadgets, with mobile phones voted as 'top gadget' by 26% of respondents.

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