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A new report investigating consumer opinions of mobile commerce has found that there is still a perception that the mobile web offers a poor user experience.
More than a third (37%) of respondents in the EPiServer survey agreed that many mobile websites are difficult to navigate, an increase from 32% in 2011.
The survey also found that consumers are increasingly unforgiving of mobile sites and apps that aren’t up to scratch.
Almost half of respondents (47%) claim that if an app is hard to use they will stop using or delete it compared to 41% in the previous survey.
People apparently have slightly more patience with mobile sites, although 38% still said that they would stop using a mobile site that is difficult to use.
Two-thirds (66%) of smartphone owners are more worried about privacy on their device than they were a year ago, according to a new survey from TRUSTe.
Furthermore, 79% of respondents said they would avoid using smartphone apps that they don't believe protect their privacy online.
This tallies with findings from a previous Webcredible study, which found that security and safety of information were among the main barriers holding back mobile commerce.
Most of the participants in the study were worried about security issues such as having their phones hacked, or infected with viruses that could lead to their personal details being intercepted or stolen.
One Web is a foundational website development principle for tackling today’s diverse, multi-screen world.
You may or may not have heard of it yet, but One Web will soon be acknowledged as the only way to build modern and future-proof ecommerce websites.
Marks & Spencer offers the best multichannel customer experience across three digital channels, according to a report published by eDigitalResearch.
The eChannel Benchmark evaluated 14 retail brands that have mobile optimised sites and apps as well as a desktop site to find out which offered the most consistent customer experience.
M&S came top with an average score of 86% across the three channels, followed by Amazon (85%), Topshop (84%) and House of Fraser (84%).
The report analyses several different criteria, including the homepage, on-site search, navigation, product pages, shopping basket and checkout.
Here we look in more detail at the search, product page and checkout sections...
There's no denying it, we are living in a multichannel retail world where consumers expect to be able to purchase from retailers using a number of different online and offline methods.
Our new Multichannel Retail Survey, which accompanies our How the Internet can Save the High Street report, shows that 87% and 85% of respondents in the UK and US respectively sometimes or always see the ability to purchase from a retailer from different channels as important.
Mobile is a significant part of an effective multichannel strategy as it gives retailers the ability to join up their offline and online strategies. It is by no means a perfect solution yet, but most major retailers have begun to experiment with mobile as part of their in-store shopping experience.
As part of our new report - which surveyed 1,000 consumers in the UK and 1,000 consumers in the US using TolunaQuick - we asked respondents several questions about their use of mobile while shopping.
When I was offered the opportunity to moderate the table on Mobile Marketing at Digital Cream Dubai, I couldn’t think of a single reason to not be there; it isn’t every day I’d get to sit down on a table with 10 client side marketers and hear about their pains and pleasure of doing mobile. And it really was equal parts both.
There were a lot of insights that came in from the three roundtables featuring 10 marketers each.
While the native versus mobile web apps debate continues to rage, one thing is for sure: mobile browsers are going to get a lot more capable, and that means there will be more development of mobile web apps.
Developers of mobile web apps will face numerous challenges, from performance to monetization. But one challenge stands out perhaps more than the rest: building an app that functions and looks good across multiple devices.
The past year hasn't exactly been easy for Mozilla.
The organization's popular web browser, Firefox, has become a bit less popular thanks in large part to the rise of Google's Chrome web browser. Once a solid number two in the browser market, Chrome, according to some sources, has surpassed Firefox in usage.
Will the future of mobile apps be controlled by native apps, or web apps? Or will both share the spotlight?
Today, there's little doubt that native apps are winning the hearts and minds of consumers and developers alike. And for good reason: if you want a great experience that takes full advantage of the capabilities of today's most advanced mobile phones, you need a native app.
This article is the second in a series of extracts taken from Econsultancy's new Internet Marketing Strategy Briefing. The free-to-download report covers the most important online trends in digital marketing that we are witnessing.
Topics covered within the document include customer centricity, channel diversification, data, social media and content strategy.
This extract, written by Econsultancy's Research Manager, Aliya Zaidi, focuses on the more technical aspects in the continuing battle between mobile apps and mobile sites.
I can’t wait until 2023. The HTML5 specification will finally be complete and all browser-makers will know precisely what it is and it can be uniformly implemented.
Until then, things are going to be a little… rocky.
Maybe it's because we in the media crave dramatic tension, or because anyone on the sell side of mobile has a vested interest, but the mobile web vs. apps debate is still raging. It shouldn't be...