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Posts tagged with Zappos

List of UK retailers on Twitter

Having looked at the use of Twitter by charities in the UK, and being impressed by number of organisations that have used it to promote their causes, I've decided to take a look at how many retailers are using the service.

There are some great examples of companies using Twitter in the US; Zappos has used it to communicate with customers and for marketing purposes, while Dell says it has made $1m in sales from using Twitter.

So how many UK retailers have signed up for a Twitter account?


Zappos introduces visual browsing feature

I've just noticed (via Twitter) an excellent new feature on Zappos.com, which provides a different way to browse through the retailer's ranges of shoes, watches and handbags.

Called Explore Zappos, it allows users to browse through the site by looking at a large number of items at once, and seems especially well suited to products like shoes and other fashion items.

Explore Zappos visual search


You have less than 200 minutes to become a Zappos.com Twitter VIP

Move over Dell. You're not the only company looking to turn social media into a medium for loyalty marketing.

If you wear shoes (who doesn't?) and want to be part of an exclusive club of VIP shoe buyers, you have less than 200 minutes to become a Zappos.com VIP. Zappos.com, of course, is the online shoe retailer whose CEO, Tony Hsieh, has made extensive use of social media, namely through Twitter, where he has over 50,000 followers.


LL Bean tops in customer service

The NRF Foundation/American Express Survey just announced the winners of its Customers’ Choice survey, with L.L. Bean coming out on top.

The survey, conducted by BIGresearch which polled 8,167 consumers, named Bean the hand-down winner in online, as well as offline, customer service channels.