{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

The number of NFC-enabled smartphones available in Australia is expected to rise dramatically, growing from 375,000 in Q1 2012 to 2.125 million in Q1 2013 - a growth of 467% year-on-year - according to Tapit

It has also been forecast that by Q4, the number of NFC handsets in Australia will reach some 4 million - or 30% of all smartphones on the market.

Many industry experts have proclaimed 2013 to be a big year for NFC technology, including Telsyte analyst Rodney Gedda who believes that this year will see the technology becoming more mainstream

NFC is quickly becoming a standard for all smartphones and the technology can be used for many applications, not just payments. 

NFC will gain mass adoption the same way Bluetooth and Wi-Fi gained mass adoption by being integrated into devices people carry with them all the time.

But what will we be using it for? And how will it benefit marketers in Australia?

Simplifying the wallet

With an NFC-enabled mobile device, consumers will be able to use their phones to pay for anything from groceries to movie tickets to hardware, drastically simplifying the common wallet. 

While Mastercard’s PayPass and Visa’s PayWave have already simplified the payment process, having an NFC-enabled phone will eliminate the need to carry around bank cards as consumers will be able to access their personal accounts through dedicated apps. 

But not everyone is convinced that this will actually be useful.

PayPal’s president David Marcus has declared that the technology will “fail to gain mass adoption” and will “slow down in 2013”:

Is tapping a phone on a terminal any easier than swiping a credit card?

I don't think so - it's not solving a real consumer problem and its not providing additional value to encourage me (or anyone else for that matter) to change my behavior.

In agreement with this sentiment is Harold Dimpel, CEO of mHITs, an Australian SMS-based mobile payments service, who also doesn’t see the technology taking off, saying that he’s “seen NFC hang around like a bad smell for a long time”.

You know what I reckon the big joke is? What is in it for the consumer? 

I’m not convinced there’s any advantage in me somehow linking my card to a phone and then using the phone to scan something at the point of purchase.

How is that better than me just sticking my card into the point-of-sale terminal and entering my PIN?

Potential for marketing

Despite the conflicting opinions about the usefulness of NFC in banking, experts are predicting that NFC technology will result in out of the box marketing strategies, bumping QR codes entirely out of the way.

Damien Cummings, APAC Digital Marketing Director for Samsung, is one of these people, believing that the technology could entirely change the world of marketing.

NFC is going to make your advertising and marketing so much more effective, as it brings the digital world into the real world.

You can now simply walk into a retail store like Harvey Norman or Best Buy, then tap an NFC sticker on a TV (or any product) to open a price comparison website, see real-time ratings and reviews of the product on social media or even buy it. 

In the world of advertising, I imagine that all marketing collateral will have feature an NFC tag (replacing the cumbersome website URL or phone number) that prompts you to download more information.

It’s an exciting technology that has fantastic potential, which is available right now for smart marketers to use.

Will it be useful for marketers?

Tapit is already working on developing various marketing strategies using NFC, but co-founder Andrew Davis warns that the number of marketers who use NFC in their campaigns this year might not correlate to the growth in popularity among consumers.

While he estimates that brand uptake will be no higher than 20%, the possibilities from a retail perspective are already being lauded, as the potential for NFC technology to be used to increase engagement of consumers in bricks-and-mortar stores, is an existing reality

Through clever placement of NFC tags, retailers can create an interactive, multi-channel experience for consumers.

For example, placing tags on rows of clothing to allow customers to see items displayed on-screen with different options, as well as enabling coupons, product descriptions, surveys, interactive maps or catalogues to quickly be delivered to consumer handsets;these are all existing options available via the innovative use of the technology. 

The future

The possibilities for NFC are huge and the technology is still very much in its infancy in Australia.

From mobile wallets to pay for public transport without physical money, through to NFC apps that allow you to lock and unlock your car - the technology enables consumers with practically limitless possibilites.

So, will 2013 indeed be the year that it becomes mainstream?

We will have to see. But as Jamie Conyngham, CEO of Tapit, summarises:

NFC is the enabler for easier content access. It enables objects and things that people can tap with their phone and immediately get content.

We think NFC is going to be huge in the marketing and communications space.

We see it as a tidal wave that’s going to sweep all phones with it.

Claire Brinkley

Published 30 January, 2013 by Claire Brinkley

Claire Brinkley is Econsultancy Australia's news and insight reporter. Follow her on Twitter, Google+ or connect with her on LinkedIn

80 more posts from this author

Comments (5)

Avatar-blank-50x50

Wes Towers

Hello, Claire. Thanks for this informative piece about NFC-enabled phones in Australia. As a small business owner, I am still on the fence on this. It's always good to be aware of the expected trends both in smartphones and marketing though. This will get me ready for the coming months.

almost 4 years ago

Avatar-blank-50x50

Deri Jones, CEO at SciVisum Ltd

This article reads like an un-edited PR piece from Tapit on NFC...

> forecast that by Q4, the number of NFC handsets in Australia will reach some 4 million - or 30% of all smartphones on the market.

But there are 20M mobiles of all kinds: so it's only 20% of all phones. And this is just a prediction....

The iPhone was rumoured to be having NFC - but on release it didn't. Apple said:

> NFC is the proverbial solution looking for a problem, according to Apple senior exec Phil Schiller

And the article is silent on the real block to NFC development: as LifeHJacker Australia said in 2011: "Getting those systems in place in a wide range of shops will require upgrades to their in-store hardware, as well as convincing retailers to pay any associated fees. "

Or as CNET Australia said in 2012:
"It sounds amazing, but the first NFC-enabled phone arrived in the world in 2006. One has to wonder why the technology has been a little slow on the uptake.

"Part of the reason has to be expense; it's not cheap to upgrade payment terminals Australia-wide"

almost 4 years ago

Avatar-blank-50x50

Bryan Mallinson, Senior Manager at Scotiabank

Perhaps David Marcus shouldn't be president of PayPal. How is it useful? Well, I don't have to carry the card in my wallet - my wallet already has too many cards. Also, if I lose or forget my wallet but have my phone, I can still pay for things.

Deri, I agree ensuring the infrastructure to accept NFC payments is one big hurdle (but with most credit cards and debit cards having the technology, I'd say 60-70% of shops in Canada have it), but the other is getting apps for the phones. Who's ready to take on the cost of providing it, what platforms to pick etc. CIBC bank in Canada has launched NFC payments for their Visa cards for Blackberry, and I can't wait to try it out once I upgrade to BB10.

almost 4 years ago

Avatar-blank-50x50

Deri Jones, CEO at SciVisum Ltd

Bryan

> CIBC bank in Canada has launched NFC payments for their Visa cards for Blackberry

Why did they limit themselves to just Blackberry?

almost 4 years ago

Avatar-blank-50x50

Chris

I find it funny that the only people that are claiming how useless it is, are people with an agenda away from NFC. Both paypal and SMS payment services will have a large chunk of their profits taken away from them. Of course theyre going to bitch that its 'useless', the stats show that a) its not going away b) no one gives a toss what those criminals at Paypal actually has to say.

over 3 years ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Daily Pulse newsletter. Each weekday, you ll receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.