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Posts tagged with Facebook

Q&A: Guy Stephens of Carphone Warehouse on online customer service

Guy Stephens is the Knowledge and Online Help Manager for Carphone Warehouse, having joined the company in September last year.

I talked with Guy about how Carphone Warehouse provides help and support to its customers online, his plans to improve the service offered, as well as the company's attitude to Twitter and other social media.

5 comments

Cisco launches new hosted social network platform

Two years ago, Cisco raised some eyebrows by purchasing two social networking companies - Five Across and Tribe.net.

The acquisitions were curious because Cisco is best known as a manufacturer of networking and telecommunications equipment.

0 comments

Drama 2.0's predictions for 2009

With the New Year right around the corner and this being my last post for the year, I figured it was time to go on record with my predictions for 2009.

The last half of 2008 has been interesting and changed the dynamic in the internet economy as financial markets collapsed and the global economy faltered. This will set the tone for 2009.

1 comment

eMarketer cuts social network ad spend projections

In what seems to be a frequent occurrence, research firm eMarketer has cut its estimates for ad spend on social networks.

In May, the firm estimated that spending on social network ads would reach $1.4bn. That number has been lowered to $1.2bn.

1 comment