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Apps in retail are suddenly a topic of parlour conversation again.
There are those who see them as a distracting use of resource, difficult to update and subject to the whims of the app store.
Others see them as the best way to create slick user experiences that allow loyal customers to convert on mobile.
Here's why it's now or never for retailers thinking about investing in native apps.
Let's start with an internal link.
So, here's why internal linking is important.
But how should one go about internal linking, ensuring the maximum benefit for users and best visiblity in search engines?
It's that time again; our monthly APAC digital marketing stats roundup is here.
This edition features video on demand, instant messaging, mobile ad spend, online video growth, programmatic advertising, sustainable brands and the Rugby World Cup.
For more stats, see the Econsultancy Internet Statistics Compendium.
On 30th November 2015 The Sun paywall will come crumbling down.
It's fairly obvious why Rebekah Brooks made the decision; publishers are nothing without the reach of social media and this U-turn perhaps proves that subscription models need to be flexible, balanced carefully with (increasingly native) advertising revenue.
Pageviews are the oxygen that keeps every revenue flame burning. But rather than me harping on about advertising and social media, I thought I'd tell the story of The Sun paywall in statistics alone. Here we go...
It's been a personal mission of mine to try to find the appliable wisdom of digital transformation and culture change.
But to generalise can be counterproductive and it's hard to think of case studies as anything more than the sum of a million parts.
Successful products and services are those with a definite point of view, those that avoid an identity crisis by knowing exactly what they're not.
Government Digital Service (GDS) has garnered much praise for its transparent and reasoned approach to design.
And whilst smaller organisations may not need ten principles (like GDS), those with a distinctive approach to digital experiences are gaining competitive advantage.
Here's a revealing case study, from a tech startup founded in 2011, that I think provides food for thought for any business creating new online services.
Sky TV might be getting a lot of bad press for its kafkaesque cancellation process, but its online service, Now TV, is demonstrating best practice.
We covered the UX of subscription cancellation back in 2013, but I thought I'd post an update here, showing you Now TV's simple but resourceful cancellation process.
It's at the point of cancellation that a customer is potentially most frustrated. The challenge is to ease them to the exit whilst offering them compelling reasons to stay.
What is company culture?
It's more than some free snacks and an away day, but exactly how much more?
Well, digital-first organisations and startups are often defined by a transparency that's lacking from more conservative public and private owned companies.
Here's a roundup of five companies that champion transparency.
Cross-device conversions can now be reported at keyword-level in Google's search, display and shopping ad products.
This means advertisers can optimise for cross-device conversions within their automated bid strategies, for example looking at cost per acquisiton (CPA) across mobile, tablet and desktop.
What does this mean in the context of other recent Google product updates?
We’re obsessed with the evolution of the shopping experience.
Established retailers are trying to learn more about their customers’ shopping habits. The ones getting it wrong are trying to mash tech and the store together into one unwieldy omnichannel concept that turns the customer cold.
This can be summed up as “the screen in the corner that nobody wants to use”.
The team at Hive have an interesting story to tell.
Iterating a new product in a nascent part of an old industry, doing this within an enormous organisation like British Gas, while maintaining an independent, startup culture.
There's a lesson in there for anybody.
Here's what I learnt about Hive by listening to Tom Guy, product and commercial director, at #canvasconf, organised by 383.
I went to #canvasconf recently (organised by 383) and listened to Liz Crawford, CTO of Birchbox.
Liz had some deceptively simple insights into the concept of personalisation in ecommerce today.
Here are some of the things I took away.