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Posts tagged with Hilton

hilton app

12 outstanding mobile customer experiences

I was privileged to hear Avinash Kaushik speak at Syzygy's excellent Digital Innovation Day last week.

Avinash discussed some of his favourite mobile experiences.

Here are 12 of them.


Does Hyatt provide a five star digital experience?

Hyatt releases its Q3 results today, so I thought I’d pre-empt the webcast and take a look at the company's digital efforts.

Is its digital marketing as good as the hotels? And how do its efforts compare to some big name competition?

It turns out Hyatt is fairly solid, online. I didn’t get mad trying to use the website, and everything was easy to find, with a good mobile presence.

To take it to the next level, Hyatt would have to redesign its website to match the modern design of RoomKey or Top10.com.

It would also be great to see more rich content on the Hyatt website, rather than simply its social channels. This would allow more of the atmosphere of the hotels and the ethos of the brand to suffuse the browsing and booking process.

Let’s have a look at the brand's paid, owned and earned digital content.

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