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Posts tagged with Fired

American Airlines fires an employee for...customer engagement

Imagine for a moment that you're the CEO of American Airlines (AA). A customer named Dustin Curtis comes to the conclusion that your website sucks after booking a flight on it and finding the process to be a "horrific displeasure".

A UX designer by trade, Curtis takes it upon himself to redesign your website's homepage and provide some suggestions. All at no cost, of course. He publishes this as a blog post that begins, "Dear AmericanAirlines". Shortly thereafter, the UX designer receives an email from an AA employee who does UX design for your company.