Posts tagged with Fulfilment

AO.com: The best ecommerce experience available online?

In previous articles I have discussed my admiration for the online experiences offered by the likes of ASOSBooking.com and (yes, honestly) Lingscars.com.

Now it is time to add another online experience to the pantheon of greats; the phenomenal ecommerce experience that is AO.com (formerly Appliances Online).

My opinion is that AO.com is among the most customer-centric retailers I have had the pleasure of knowing in more than 15 years working in the ecommerce industry.

6 comments

Ecommerce delivery: how fast are UK retailers?

Delivery is a key part of the ecommerce proposition, so who is performing well in this area? 

New data from StellaService investigates the performance of 10 of the biggest UK retailers across delivery and speed and ease of returns.

1 comment

What can online grocery retailers learn from Singapore’s Redmart?

The UK’s major grocery retailers haven’t been having a great time of it recently.

Sales have either been stagnating or rapidly declining, and the old strategy of buying up as much commercial real estate as possible has proven to be a mistake in the face of shifting consumer preferences.

3 comments

How can retailers prepare their fulfilment networks for Black Friday 2015?

Online sales figures from November and December 2014 show that Black Friday has finally taken hold in the UK.

Data taken from the IMRG’s E-Retail Sales Index shows that overall online Christmas sales (defined as 02/11/14 to 21/12/14) were up 13% year-on-year.

5 comments

Creating a single view of stock: five key considerations

Adopting a single view of your stock across retail channels is an essential precursor to a true multichannel strategy.

Alongside a single view of the customer, it is a fundamental foundation in integrating online and offline operations.

Even as a standalone project, a single view of stock can be highly beneficial. Understanding your stock in real-time across your retail channels can enable utilisation of innovative fulfilment models: click and collect, multichannel returns, as well as new and valuable customer service and merchandising solutions.

Whilst understanding your stock may sound simple, it can be quite the opposite.

This is particularly relevant in environments where offline and online retail functions have developed as essentially independent businesses, as is the case for many clicks-and-mortar retailers.

In these scenarios, store distribution warehouses might operate entirely separately from online fulfilment, with in-store stock tracked separately from its online equivalent and even online and offline returns accounted for differently.

0 comments

Australia Post declares $2bn digital strategy: Part two

Australia Post will shortly be releasing their free Digital Mailbox in an attempt to future proof their business and step further into the online world.

The Digital Mailbox is part of Australia Post’s $2 billion dollar investment plan to digitise their current operations and it will allow all Australians to securely receive and pay bills, as well as store important documents and communications.

3 comments

Australia Post declares $2bn digital strategy: Part one

Australia Post will be investing $2 billion dollars into modernising parcel delivery, improving retail networks and launching a new digital mailbox in an attempt to future-proof the business and reap the benefits of the digital economy. 

This will be the single largest investment in the history of Australia Post and it comes on the back of the increasing popularity of online shopping, which has raised the demand for package delivery to an all-time high.

2 comments