Posts tagged with In Store Pickup

Will click & collect be killed off by same-day delivery?

There's a real debate to be had as to whether retailers' omni-channel hopes are realistic or delusional.

But for retailers clinging to the idea that there will always be a place for physical stores, click-and-collect capabilities are often touted as evidence that a brick and mortar presence still offers advantages.

New data, however, suggests that click and collect might not be as important as some retailers believe.

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Jaeger’s head of ecommerce on customer experience & multichannel retail

At Demandware’s Xchange ‘14 conference I caught up with Jaeger’s head of ecommerce, Simon Spencelayh, to find out how the fashion retailer is improving the customer experience and its multichannel capabilities.

It’s less than a year since Jaeger relaunched its online store for the second time in less than 12 months, and only around eight months since Spencelayh started his new role.

So it’s clearly been a period of change for the company’s ecommerce team.

Here’s what we discussed...

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