Posts tagged with Messaging

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What marketers need to know about WhatsApp Business

When Facebook bought the popular messaging service WhatsApp for approximately $20bn in 2014, some observers questioned how Facebook would ever make its money back, let alone profit.

And for good reason: at the time of the acquisition, WhatsApp had a meager $10m in revenue.

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Messaging platforms could even boost NPS – businesses should get on-board now

In 2015 Mark Zuckerberg moved the Facebook Messenger app out of the original Facebook app, taking the bet that billions would use Messenger for much more than just chatting with friends and sharing GIFs.

He believed that they would come to use the app as a means of interacting with businesses to raise questions about products they’d purchased or intended to purchase, for instance.

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How chatbots and AI might impact the B2C financial services industry

While many businesses have been speedy adopters of emerging and disruptive technologies, banking and the financial services industry has been seen to lag behind.

This could be chalked up to a myriad of factors including complex legacy systems or even the fact that a significant portion of high value clients, particularly for wealth management firms and IFAs, are more likely to belong to senior demographics and may have a higher propensity for non-digital communication such as calls or face-to-face meetings.

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Five reasons to use Twitter's new embeddable DM button

You may have missed it, like I did, but Twitter last week added a DM button to its embed library of tweets, grids, timelines and other buttons.

It's not massive tech news, granted, but allowing people to DM you direct from your website could have advantages.

Here are five of them...

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Five pioneering examples of how brands are using chatbots

The chatbots are here, and while it remains to be seen whether they are a useful technology or merely a passing fad, many brands are already putting them to work.

Here are five examples.

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The five announcements from Facebook's F8 conference that you need to know about

This week, Facebook held its annual F8 conference during which the world's largest social network makes key announcements and launches new offerings.

Here are the five biggest developments from this year's event.

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quartz app

Six trends the new Quartz app has joyfully piggybacked

The new Quartz app is fun, perhaps divisive, but bang on trend, showing us what content distribution might look like soon.

When Quartz was founded, it was pretty revolutionary for news on the web - mobile first, big bold text, single stream layout, changing topics, great data viz, free to use (!), a daily digest email, etc.

Since then, it has adapted somewhat to compete with click bait on social media, but hasn't really been 'bleeding edge' in rapidly-evolving mobile.

The Quartz app changes that. Here are six things to take note of, that all media companies should be investigating.

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The joy of FAIL: 20 horrific and amusing error messages

It can be incredibly frustrating when things do not go to plan. In an online environment there are always going to be mishaps due to human error or some kind of technology or design failure. 

Nobody likes to encounter resistance in their daily activities, but the PC generation is used to things going wrong, as well as the ridiculous error messages that are sometimes displayed when problems occur.

How you communicate issues is highly important, and there are any number of ways of getting it right, or wrong, as we shall see...

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Social media beyond the buzz

I was asked the other day what I thought about Skittles' social media experiment and whether it would have lasting effects.

My response: I wasn't sure. The buzz seems to have died down. Certainly it's nowhere near the pitch that it was when we all first learned that Skittles.com had been turned into Twitter.

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